A new Lo: Wal-Mart, whose prices are so low that a good portion of their employees receive food stamps to make ends meet, has come up with an additional way to make you feel good about shopping there. The mega retailer recently unveiled its new house brand of low-end electronic goods, named…wait for it…iLo.
And just in case anyone that buys an iLo TV or DVD player needs reminding what kind of low-rent consumers they have become, the aspirational iLo logo is prominently displayed on each and every device.
On the other end of the consumer electronic spectrum, Samsung just developed the world’s largest HDTV, a 102-inch plasma behemoth. That’s an eight-and-a-half foot diagonal picture folks, big enough for a life-size head-to-shoe representation of Shaquille O’Neal, even if those shoes are 17-inch pumps.
2.6.08: NOW THAT THERE ARE 532 COMMENTS ON THIS POST, COMMENTS HAVE BEEN DISABLED.
532 responses so far ↓
1 Cal Wolfe // Feb 11, 2006 at 11:31 am
You have to be a Union Member to come up with that crap.
2 D.C. // Apr 9, 2006 at 10:04 pm
Maybe they could pay union wages and then the TV wouldn’t be so “low-end”. Anyway, I got one and like it so much I am going to buy another one….
3 JC // May 21, 2006 at 7:16 pm
WOW…What venom and none of it pertinent. The simple fact of life on planet Earth is that things change. It’s called progress. Big Box marketers have replaced the Mom & Pop stores. Every Wal-Mart employee voluntarily applied for their job. None are conscripted or forced to be there. Get over it…Socialism has been tried….it failed.
On that note, I think I’ll go by an ilo TV just to support a successful capitalist venture that brings better products at a lower price.
4 igor // May 22, 2006 at 4:26 pm
Walmart is socialism, my tax dollars help their employees feed themselves in the form of food stamps.
5 David // Jun 10, 2006 at 7:49 pm
What a pin head! Do you somehow fancy yourself as the champion of the poor and oppressed masses of people all over the world? Is it only Walmart employees – or will any old garden variety employee due? (At least the ones that make less per hour that you do.) I’ll bet you whine about the salaries that the CEOs and the “captains of industry” in this country are paid too? I guess any body who earns less than you is being exploited and anyone making more than you is ripping everybody else off, right? If you were Goldie Lochs, then your job and salary must be juuust righhht. This is America – these people are free to work anyplace they want. They work, pay taxes, and live real lives. Idiots like you spend your lives flying the banner of victimhood and stand upon the soap-box of self-righteousness making sure that everybody else knows that they don’t measure up to your standards. Why don’t you drive over to your local Walmart and take one of these hard working Walmart Associates out to lunch one day? (You might actually learn something about life)
6 Snark Hunting // Jun 10, 2006 at 8:51 pm
Look, the name “iLo” just plain sucks. I don’t give a rat’s ass about the politcs, the name sucks. Stop making excuses or attacking us — we’re just pointing out that the name is idiotic.
And yes, they do treat their employees poorly. But least you think we are a bunch of “socialists” who are “enemies of capitalism”, I’ll give a positive example: CostCo treats its employees very well. And no, I don’t shop at either place, so I’d say I’m about as unbiased as possible.
So there’s you’re scandal du jour: Snark Hunting thinks well of CostCo management and poorly of WallMart management. Woo-hoo! Go flame the world!
7 Jai // Jun 19, 2006 at 3:25 am
Perhaps J-Lo would have been a better choice…..at least I could get a laugh each time I used the gear
Jai
8 brett // Jun 20, 2006 at 2:44 pm
so is the ilo brand tv any good? i’m a fresh college grad on a budget, so if i can get a 32″ hdtv from walmart for the same price as a 20″ tv that says sony on it, i don’t care how bad the name is. but my question remains, is the quality good?
9 Matthew // Jun 22, 2006 at 9:14 pm
You all sound like a bunch of inexperienced morons. Wal Mart may not be the only enemy but they are tearing down our economy. The people are “forced” to work there because Wal Mart comes to a town and forces most of the other businesses out because they can’t sell and cheaply, literally and figuratively. The people have to work somewhere.
Sure they pay taxes to the city, state, whatever, but they get far more breaks than they pay.
if Wal Mart makes a cheaper tv it will not force the prices of others down, just the quality of the televisions available. If people are willing to pay a little bit for crap instead of more for quality, why should anyone make quality equipment anymore. We are only hurting ourselves by supporting the new low end Wal Mart brand.
PS
We are a Union family and are glad of it everday as we watch non-union jobs taken over by illegals willing to work for so little they have to accept welfare to survive.
10 K // Jun 24, 2006 at 10:38 am
COME ON GUYS! Get off the politics! Just because it has a screwy name doesnt comment on it’s quality! Like Brett said… but my question remains, is the quality good?
11 Joe Van Dalsum // Jun 29, 2006 at 5:34 pm
Almost all the people that work at the Wal-Mart that I shop , are forein born. By the way this country’s standard of living that we all enjoy was won by unions..This is a fact.. I am not a member but I thank them for all they have done for all of us.
12 Don Wicks // Jun 30, 2006 at 2:58 pm
We bought 42″ ILO for Xmas and it lasted five months before it started blinking out. I brought it back to WalMart and the manager refused to do anything and was extremely rude. I called the number on the reciept, then i had to e-mail the tech unit. They finally authorized repair but covered only parts. The labor was a minimum of $296.00. Usually WalMart is good about returns but this time they sucked. The tech lady also told me that if i got it repaired by anyone other than the high priced shop, it would void the warranty. So much for me shopping at WAl-Mart agian. Don
13 Quintin // Jul 16, 2006 at 8:27 am
Perhaps a little more research on your part would have revealed that ILO is a leader in the electronics industry throughout Europe being based in Germany. Their quality is proven. Have you ever tried Google? Seek facts before showing your supidity.
14 Sarah // Jul 19, 2006 at 8:33 pm
Way to go Quintin, at least someone has done their homework before speaking out on a subject that they know nothing about. ILO has been manufacturing high quality, premier resolution TV for the medical field in europe for years….their quality is so good it was used to develop gastric cameras and recording devices, yup you guessed it to look up your ass to make sure there isn’t anything growing there that shouldn’t be. So for all you who are against Wal mart bringing a good quality tv to the market for those of us who can’t afford the $4,000+ HDTV’s, just remember when your colon is on film Walmart capitalized where no one else thought of going…..up your ass!
15 ann // Jul 24, 2006 at 8:00 am
OK – forget the name, the store – the BRAND sucks. I have a 26″ LCD that has died TWICE in less thsan one year!!!! They have NO customer service. Their website goes to a Warner Bros cartoon, they don’t give a service center for repair and I have spent hurs just finding the manufacturer. Glad you told me it was THEM. By the way, the same week I bought 2 Plasmas from Best Buy and there has been no problems. THIS ilo is a bedroom TV and not used as much. I’m pissed!
16 Gary // Jul 28, 2006 at 1:00 pm
Don’t buy an ILO LCD or Plasma TV of any size, they are junk! Their name should be JUNKO! Fuzzed out picture, poor resolution, pixel is incorrect, etc. I was an electronics repair tech and know what to and what not to buy in electronics. Walmart is just selling them because they are cheap! Just look at the Panasonic or even a Sanyo. Sanyo is probably you best buy for the money. Panasonic will cost you more, but you know the old saying “you get what you pay for”. One other note, stay away from ALL the Philips TV’s, they are horrible and you will waste your money. If you get 3 months out of a Philips, then you are one lucky person. The best TV for the money at Walmart is the Sanyo. I have never had one in for repair. Superb picture and quality for the money.
17 Michael // Aug 3, 2006 at 2:25 pm
Quinton… Ilo in Germany is not affiliated with the Ilo that Walmart uses. If you go to the Ilo website (www.ilo.com) and click on contact… this is what you get
——–
DEAR VISITOR,
please be informed that ILO electronic GmbH / GERMANY isn’t the manufacturer of consumer DVD-Recorder, MP3-Player and LCD/TFT Television sold by WAL MART and others.
Please don’t contact us about information and service related to these products.
The ILO electronic GmbH management
———-
My Ilo tv tuner kicked out within a week of when i first purchased it. When i got another one from the store, the tuner worked for about 3 months then kicked out again. It is a horrible company. They make crap. And Walmart is not helpful when it comes to this brand. They know it is shit, that is why they don’t provide any customer service with this brand.
18 Bob // Aug 7, 2006 at 12:12 pm
This is all about Liberal talking points. Think for yourself.
19 dan // Aug 13, 2006 at 11:59 am
Does anyone know about the quality of Westinghouse or Vizio LCDTV. I know Vizio is an American company, which would be nice to support…
20 Fred // Aug 13, 2006 at 8:30 pm
As long as one is a member of Costco, you can return anything for full refund or replacement no matter what the problem or how long you have had the merchandise. I think this is important considering how expensive televisions are. Most retailers like Walmart, Target, Best Buy, Circuit City, etc., don’t offer such a program. I’ve read too many sad stories of people getting screwed on their television purchases even with some of these retailers extended warranties that they charge you extra for. Thats why we buy Costco because we don’t want to worry about getting stuck with a problem appliance and trying to get it repaired. I know of no retailer that can match Costco for this kind of support.
21 Fred // Aug 13, 2006 at 8:54 pm
It’s sad that so many of you younger generation today think Walmart is the Holy Grail of consumer quality. Most of their products are manufactured in poor countries where the workers make less than $2.00 per day for 12 to 14 hour days, 6 to 7 days a week including children. Walmart imports a pair of shoes into their stores at a cost of $1.50 per pair and you pay Walmart $20 to $30 for that same pair of shoes. Then they coerce their employees to work off the clock for no pay with the threat of termination. A majority of their employees are not employable elsewhere for various reasons. They take advantage of them. I have come to really hate Walmart. It’s not what Sam Walton envisioned. Thats why I try do most of my shopping at privately owned businesses as much as possible. Keep some of this in mind when thinking about purchasing an ILO television of which Walmart lied to you telling you it was manufactured by one of the worlds quality manufacturers of electronic goods in Germany, when in fact those ILO products are manufactured in China.
22 David // Aug 19, 2006 at 11:46 am
Foreign born. Everyone is from somewhere else besides America originally. Get off it. I was born and raised in the U.S. but it gives me no right to hate on others that come here to live. The point is that society and the economy has really forced us to try to save so much on products that it doesn’t matter who we affect in duing so. God bless and STAY blessed. And yes, I am a UNION Sheet Metal Worker, Local 28 NYC. Proud of it.
23 SUSAN KINDER // Aug 23, 2006 at 12:40 pm
my ilo tv i bought from wal mart, stopped working after 93 days and wal mart laughed in my face about repairing it.
24 Karen // Aug 23, 2006 at 4:40 pm
Wow! I was contemplating buying an ilo and will not do so now!! I expect to have a t.v. for a long time. My last one lasted 13 years and I expect the same for the next one. Why have we adjusted to products being disposable? I guess I am just turning into my dad. You get what you pay for mentality.
25 Travis // Aug 29, 2006 at 7:12 am
I bought an iLO 42″ plasma solely becuase of the price. It did not work right out of the box! Wal-Mart checked 150 stores and could not find another one so my only options are to have the manufacturer repair it or take it back (since it is still within 15 days). Your comments have helped me make the decision to take it back and spend the extra $300 on a Sanyo.
Thanks
26 Jim Childers // Aug 30, 2006 at 5:52 am
First time here. I’ll start by saying no its a bad idea to bye Ilo brand. I’ve been in consumer electronics repair more than 30yrs now and like to think I know what I’m talking about. Like the man said, you get what you pay for.I’ll be the first one to say I’m as much to blame as anybody out there.As americans we demand high wages but cheap prices, we want quality in what we purchase. well time have changed we can’t have both.There was a time when we companys could compete with one another for quality and price.That was before China came in.Next time you walk in to Walmart or any other store take a moment to see where the items made. We as Americans support our country and many other causes.But when are we really going to support the people.I walked in Tuesday bought a ceiling fan switch. Guess where it was made,China. Today I’m taking it back and I’m going shopping.As for Televisions,Try to buy from someone who offers extented warranties with a well known company.There are bad ones out there. Have a nice one. And think about what your buying,And what its costing us.
27 Steve // Aug 31, 2006 at 9:19 am
As for ILO brand. Everyone that said it is junk is correct. I too am an electronics tech with 30 years plus eperience. I should have known better, but hey a DVD recorder for 85.00? I couldn’t pass it up. 3 months and it wouldn’t even play let alone record. WalMart said – too bad – contact the manufacturer. When asked who that was? They didn’t know. If this doesn’t tell you something about them, what does? Come on people, this has nothing to do with Unions or wages or anything else. It is because you people want something cheap. And you then have the guts to complain when it breaks. What the hell do you think about when you buy something. I agree with the comment about philips as well. Lets see what’s happened to our television industry. RCA bought GE. RCA then was bought BY the French. Now RCA has recently been sold to a China company. So, RCA/GE is now china made and owned. Sylvania used to be american. Magnavox used to be american. They bought each other out. Then the Dutch company Philips bought those two. Now, IBM controls Philips service and parts. The quality of those sets went by the side of price rather than customer service.
Sony used to have a good decent set. When the japan employees didn’t want to work for nothing anymore – Sony moved to Mexico. Quality of the set? It’s junk now too. Everyother Sony will have a bad picture tube in the first few years including projection sets.
One last comment – if you buy anything new – BUY Extended warranties! Doesn’t matter what it is now – it will break in the first few years.
Steve
28 Mike // Sep 5, 2006 at 9:06 am
Well I have a Samsung DLP top of the line and the sucker went out in 2 months and is taking 2 weeks to get repaired. When I complained to Samsung Customer Service that a 2 week turn around was unacceptable (because I bought the warranty) I was told I was lucky it was not going to take a month. At least with Wal-Mart you can throw the set through the managers car window and feel some sort of immediate satisfaction.
29 dyan // Sep 9, 2006 at 9:49 am
I was thinking of purchasing an Ilo tv today but after reading all these feedbacks, I don’t think I want to go there. Thank you all.
30 LAD // Sep 12, 2006 at 5:08 pm
I purchase a ILO 26 in HDTV from walmart 6 months and 4 days ago and today it stopped working. I called the 800 number on the Warranty card and they answered within a few minutes (better than our cell phone provider) When I explained the problem they refered me back to the Wal-mart where I purchased it. So I took it back to them with a copy of the receipt and even though it was 4 days over the 60 day warranty (I also noticed that home electronics are only supposed to be covered for 45 days) They didn’t even blink an eye and exchanged it on the spot.
Although the quality of most products has dropped over the years, I can say that the service I got from the supplier and Wal-mart couldn’t have been better in this case.
31 shamrock // Sep 13, 2006 at 7:41 pm
if you buy the ilo that allows to search for digital and analog channels you will be quite surprised ,you will get hd and digital channels for free on some cable systems.
32 frankyvang // Sep 13, 2006 at 9:51 pm
I bought a 42″ ilo for christmas. Had it for 3 days (6 Hours Max of viewing) and it died. I would not recommend.
33 paul // Sep 14, 2006 at 10:25 am
My ilo tv is awesome,i feel like i’m right there with all the starving ethiopians on discovery HD,I bet they wish they could get hdtv flat panel for that cheap so they would have a little extra for food. Plus, with the money I saved I bought a golden pipe to beat my wife with.
34 Wade // Sep 16, 2006 at 12:17 pm
I wish I would have found this cite a few days ago. I just bought a ILO, and thinking I should not have. I hope I get lucky and have the best one ever made.
35 Wade // Sep 16, 2006 at 12:18 pm
By the way SANYO is also junk. I perchased one less than three years ago and that is why I had to buy a new one.
36 Alicia // Sep 16, 2006 at 7:21 pm
Ok, if ILO is terrible and Sanyo is too…RCA, GE, Phillips are all manufactured out of the country, which televisions are the best on the market right now?…Are there any manufactured in the USA?
37 Elani Hegon // Sep 20, 2006 at 1:51 pm
I bought one and so far like it. However, when my cable company went to hook up the HD cable box to it, they found the color coded plugs on the back of the TV had the wrong color bands on the plugs. That makes me wonder about the quality of the rest of the TV. Keeping my fingers crossed now.
38 Roger Johnson // Sep 23, 2006 at 4:05 pm
You want to know how good ilo tv are. I bought one & in 96 days it quit working & Walmart wouldn’t do anything about it
39 Leonard Means // Sep 25, 2006 at 6:09 pm
Just returned from walmart with my 26 inch ilo. Purchased it on 6/9/06, went kaput 9/24/06. There is no way to get anyone connected with this set to fix it so, I will probably have to spend 2-3 hundred dollars to fix it myself. Had I known this I would have spent the money to buy something different. If anyone is reading this and thinking of buying an ilo, my suggestion…save your money and frustration for something else that won’t work!
40 karen // Sep 28, 2006 at 9:05 am
Judging by the HUNDREDS of calls we receive from angry iLo customers, we would venture to say these products truly suck.
We are, ilo (all lower case), an art and design studio in San Francisco which we started in 1994. Apparently Walmart has ‘borrowed’ an older version of our logo, altered it ever so slightly and branded their cheap electronics line with it. (Our lawyers are looking into possible ways to remedy this.)
ilo, by the way, is Finnish for ‘joy, good things’. We chose this name for our design company as Finnish design is famous for its beauty, superior craftsmenship and technology – obviously concepts lost on Walmart!
http://www.ilodesign.com
41 Donna // Oct 2, 2006 at 10:17 pm
Bought a ilo 27 inch lcd t.v.9-30-06.Two days later it does not work anymore.Wish me luck taking it back to Wal-mart!Which brand is a good choice?
42 Mandani // Oct 3, 2006 at 11:28 pm
Hi there, i just got ilo 26′ hdtv and i just find all ur stuff on net and i am confuse wat to do now , shell i keep or shell i return it back ….
43 Dave // Oct 4, 2006 at 5:08 am
The Walmart bashers (union promoters) are just amazing. They’re clueless about everything, including business, so just squawk, like an irritated crow! Why do you morons think most electronics left the US in the first place? Its the unions, stupid! The price of labor in this country is outrageous and the unions just keep up the beat. Your work is not worth what you want to get paid? Too bad! Change it! You alone have that ability and opportunity in the USA. So, do it and stop bitching about Walmart!
44 Melinda // Oct 4, 2006 at 11:26 am
I received my 26″ ILO HDTV tv from my husband as an anniversary gift on April 26, 2006. He chose the brand because it had the best picture of all the choices. The tv went out over a month ago and WalMart would not even consider exchanging it. They couldn’t even give me a number to call to inquire about the problem. After calling 4 different 800 numbers, I finally got in touch with a ‘person’ and was told I had to UPS it to California for repair. I did as told and after they had the t.v. for 3 weeks I received a call saying the t.v. was not repairable and was being shipped a new one. I received my new one today and I am returning it to WalMart and exhanging it for a different model. Hope it works better but I think I’ll buy the extended warranty this time around.
45 Melinda // Oct 4, 2006 at 11:27 am
By the way, the book that comes in the box does not have a telephone number you can call if there are problems with your television.
46 Melinda // Oct 4, 2006 at 4:59 pm
Returned the t.v. to WalMart and the bar code was correct. When they removed the t.v. from the box, the serial number on the television was not the same as the one of the box. WalMart then refused to exchange the t.v. Apparently, I am stuck with this cruddy brand. I hope the new one lasts longer than the first one.
47 barrie // Oct 8, 2006 at 2:49 pm
I purchased the 26 ilo tv,it,s ok except it stands on it,s base at an angle towards the ceiling. is this correct? can this be adjusted to the verticle position?
48 Melinda // Oct 9, 2006 at 11:14 am
Update on the 26″ ILO t.v. from WalMart. After contacting the company again, I was told the original 26″ sets had bad motherboards in them and they had many of them returned. Rather than repairing the sets, they chose to replace them with newer improved technology in regards to the motherboards. I was also told the company was testing each set before shipping them to customers. This was supposed to explain to me how my t.v. and the box had completely different serial numbers.
49 herm kelderman // Oct 10, 2006 at 10:34 am
Has the silver framed Ilo 42″ TV been recalled?
50 Mea Chevarella // Oct 10, 2006 at 2:21 pm
DO NOT PURCHASE an ilo HDTV. My warranty expired in 90 days, the TV two weeks later. The company wants me to ship it to CA. I live in CT. A print out from the store of purchase stated that the Co. has an in-home service only, for repair. NOT!! They’re “working” on it. I believe that’s fraud. Have contacted BBB and Consumer Protection Agency. I spent over $800. and to say the least….Not Happy….
51 patty // Oct 13, 2006 at 11:52 am
I have an Ilo 26″ flat screen and love it. I bought it nearly 2 years ago,it is in my home office and is probably on for a good 16 hours a day. The picture is really good and I wouldn’t trade it in for any of the higher priced TV’s. I I also bought a Sanyo 32″ flat screen from WalMart at half the price of the other LCD flat screens on the market. Hey, If I can get a good product for less, then good for me!! Maybe with the competitive pricing, the higher priced brands will consider lowering their prices. I’ll take WallMart over Sony, and others anytime if the price is right and the quality is good. And it is definintely good on both my Ilo and Sanyo flat screens.
52 Kay // Oct 14, 2006 at 3:41 pm
I have purchased 3 DVDRs from Ilo. I loved the 1st one so much I upgraded to the DVDR05 which I
love. However, I gave a DVDR05 as a gift to a friend. Needless to say it is picky on what DVDs it will play. I’ve tried to get the website it’s not there anymore now I just get this German company with the same address. I called the 1-800
number and it is not in service. I thought Ilo might have gone under. I was in wallmart today, and I saw a guy with a 26″ Ilo so they are still making products but how can a person get some service now? If anyone knows please post this information.
53 Melinda // Oct 14, 2006 at 3:58 pm
Kay, call 1-800-216-5156 for ILO. You will get a recording that will tell you if you are on hold more than 15 minutes to leave a message and they will return your call within a 48 hour period. The hours are 7:30 a.m. to 5:30 p.m. PST. Keep holding and they will eventually answer the phone. I’m not sure the 15 min. response is accurate as I think I have waited longer than 15 mins. The listed number I gave was the one I used to contact the company about my 26″ ILO flat panel t.v.
Unfortunately, some of us have not had as much good fortune as others have had with this company. I had to ship my t.v. back to CA also but at their expense. I am thrilled for those who have had good experiences but I for one will not buy anything else with ILO on the merchandise.
54 danielle // Oct 17, 2006 at 11:39 am
Lets just say that this product is a peice of crap. we bought a dvd player from walmart ILO brand and it wont load movies and when u push play to start a movie (after 2 hours of trying to get it to load) it just restarts at the menu it wont start the movie…. Yeah sure if u want to only watch tv sure it will run tv through it. BUT THATS IT save your money dont buy from the ILO Product family. Thier product is nothing but crap and so is their service.
You cant contact them Via Email
You cant contact them Via Phone
Walmart wont take their prodect back
When you try and call the one 1-800 #on their site its been disconnected and give you a differnt number to call and it wont work tells you to call a differnt number and guess what ITS BEEN DISCONECTED!!!!!!!!!!
DONT BUY ILO ITS CRAP
55 Marty // Oct 21, 2006 at 7:00 pm
Has anyone had a problem with the ILO 26HD not having its picture and sound in Sync. ????? if so has any one been able to get it fixed or resolved? I love the Picture Quality but the out of sync. sound drives me batty!
56 Charles // Oct 21, 2006 at 7:12 pm
I have the ilo-3200, which is the 32 inch hdmi monitor. I like the picture. I should say that it has developed a problem with the remote… which was missing in the box and Walmart gave me the one from the demo when I went back to them. I guess I should say that I have only had it since May. Does anyone happen to know the TV code for use with a DISH remote?
57 Robert // Oct 22, 2006 at 3:15 pm
After reading all these comments ive done my own research. Apparently Sylvania is the actual manufacture. any comments?
58 josh // Oct 23, 2006 at 11:03 am
i bought one of the tv’s. its ok but the remote broke not long after i got it and i can not find a replacement anywhere. please help anybody.
59 Leo the TV Guy // Oct 24, 2006 at 3:19 am
So far the service support for this brand has been non existant. Everyone should realize that after 90 days, the chances of sucessful repair on these products are fairly slim. Walmart takes no responsability for ilo after this point. I will be pursuing Walmart to obtain aftermarket service support, anyone interested may email me for updates.
60 travis // Oct 25, 2006 at 7:41 pm
I have a 26″ ILO tv that quit working 3 months after getting it. I no longer have the recipt. I have thought of buying another ilo tv and putting the crap one in the box and taking it back. telling them it does not go well with my home decor. any thoughts? will they take refund my money this way? I really dont need two crap tv’s.
61 Kay // Oct 28, 2006 at 6:57 am
Thanks Melinda I will try this number. I called
800-939-0605 which is the service number for the DVDR05 “Our phone and E-mail support is not available.” then I was disconnected. I decided to put in a complaint with BBB on line but I will wait until I try this number. The BBB wants to know that you’ve expressed your problem and have given the company a chance to resolve it before they can take any action. So we’ll see what happens. Has anyone ever tried the BBB? I will keep you posted. Thanks again!
62 Bob // Oct 28, 2006 at 9:38 am
I purchased an ILO 26″ because it has a good picture and the price was right. Im having problems hooking it up to my computer. I finally got the picture working but havent been able to get the sound from the TV speakers. I used an HDMI cable for the picture and a cable with sterio jacks at both ends for the sound, but no luck with sound from TV speakers. Can anyone help.
63 Melinda // Oct 29, 2006 at 7:00 am
Charles, according to my cable company, there is no code for external remotes for this t.v. Perhaps some technologically savvy person could figure it out, but when I had my t.v., I ended up using two different remotes to power it on and change the channels.
Travis, good luck. I hope it works for you. You surely do not need two crappy t.v.’s. and the ILO is definitely crap. I wished I had read this site before the ILO purchase.
Kay, the 800 number I gave you worked for me. The majority of the employees were very helpful with my situation. The company did replace my 26″ t.v. with a ‘new’ one. I was assured the t.v. was not a refurbished model but a brand new one. However, the serial numbers did not match on the box and the t.v. In fact, at WalMart the box scanned as if the serial number on the box had been sold in June. How in the world did a new t.v. get in a box that had been sold in June? I think the whole company is a farce and they are ripping people off left and right.
64 Melinda // Oct 29, 2006 at 7:04 am
Leo the t.v. guy, let us know what you find out. I am interested in what WalMart tells you.
65 Karen E Davis // Oct 30, 2006 at 1:30 pm
Melinda thanks once again. I left a message because I couldn’t wait the 15 min it takes to get through. So hopefully in 48 hrs, I will hear from Ilo. I hope they deal with the DVDR05/ZU models and not just TV’s. I’ll keep in touch.
66 Rod // Oct 31, 2006 at 7:05 am
Yeah its a damn shame the way WalMart forced all those mom and pop HDTV and High End electronic stores out of business in our town. boohoooo
67 Isaac // Nov 3, 2006 at 11:29 am
Well i guess i’m lucky i bought a 32″ Ilo , works just fine and i love the picture , no problems so far , thanks GOD.
68 mike // Nov 5, 2006 at 7:51 pm
i guess i’m lucky i bought a 32? Ilo and it is ok so for
69 Brad // Nov 5, 2006 at 9:29 pm
Has anyone fixed the problem of the ilo t.v. only turning on or off?
70 Brad // Nov 5, 2006 at 10:00 pm
90 day labor 1 year parts Manufacturer – contact their engineer Remy Delgado @ Ph: (909) 392-5583 X119 or email @ remyd@initialdvd.com
71 Jenna // Nov 7, 2006 at 9:49 am
Well I am still unsure if I should buy the iLo tv. The price is $276 for a 32″, but I mean if it’s crap, I don’t know if I want to go through the hassel. I’ll probably pick up a samller Sony because I trust the name…
72 william // Nov 8, 2006 at 7:27 am
I bought an ILO 32 LCD in May. No problems, great picture. It does run several hours a day.
73 Kay // Nov 9, 2006 at 11:30 am
All my attempts have failed to reach Ilo about the DVDRo5 so now I will submit a complaint with the BBB to see if they can help solve my problem.I
still find it hard to believe that a business cares so little about customer satisfaction!!! I
am totally pissed off!
74 Jake // Nov 16, 2006 at 12:53 pm
I am an authorized repair tech for many big name television manufacturers such as Sony, Hitachi, and Pioneer to name a few. I don’t care about the political aspect of Walmart. I shop there from time to time, but I will never, NEVER buy any electronics from them. I don’t understand the ideology behind buying televisions from Walmart. I understand not wanting to spend large amounts of money, but when your ‘cheaper’ TV doesn’t last, you get upset. If you want your TV to last 13 years, don’t buy a new technology. They have not been tested, and are still making adjustments. I would buy a direct view CRT (picture tube) if you are worried about price and longevity. All consumer grade electronics are not made as well as in the past. Cheaper components are used, therefore they do not last as long. My best advice is to purchase an extended warranty or performance plan. At least this will guarentee that either the set will be fixed at no additional cost, or replaced if it cannot be repaired. My two cents about ILO. Poor customer and technical services. I just waited on hold o order a part, person I need to talk to is ‘unavailable’. I had to leave a voicemail, which I know probably will not be returned. I would stay away from this company. Polaroid has the same problem. average time of repair 3 months!!
75 cathy // Nov 19, 2006 at 12:19 pm
bought a 32″ ilo tv from walmart and after the 3 months was up the tv will not turn on where do I send it
76 Kathy // Nov 19, 2006 at 5:29 pm
I was given an ilo as a gift about 3 months ago. Last week was trying to change channels and couldn’t, thought it was the remote at first, but couldn’t change them manually either, or adjust the volume. Called walmart to see if I could exchange it, they informed me all electronics now only have a 90 day warrenty. Can’t find a number or web site. Can anyone help? I like CMT but not 24-7!
77 Dan // Nov 20, 2006 at 8:00 pm
Unions destroyed themselves. It is because of unions that so many American companies went elsewhere to manufacture their products. Being a retired manager, I witnessed for 30+ years how the unions protected deadbeats that needed firing but somehow managed to get their jobs back. And the stewards that supposedly represented the workers were the absolute worst employees that ever walked the face of the planet. You bleeding-heart union people screwed yourselves and now your children must live with the results. I enjoy shopping at Walmart and will continue doing so. No one forces people to work at Walmart. They are all free to seek employment elsewhere. Maybe if the union members spent a little more time educating their children instead of milking the system, the people working at Walmart would have better jobs in higher paying professions. You really need to stop your whining and get out and improve your life. Quit sitting around looking for a free hand-out. Success and prosperity does not come free, you must work for what you want out of life. Expecting YOUR union to give you a taste of the good life will only serve to leave you standing around with an empty bag of nothing.
78 koeun // Nov 21, 2006 at 1:32 pm
i jus recently bought the ilo 26 hdtv ready with built in tuner about for almost a week now… it sems to be working fine but the progressive scan for 480i and 480p dun’t work for it it just give me a blue screen…i kno i shoulda bought a warrenty for the tv but did not have the money for it.. i was wondering if i should return it for a different brand. any suggestion??
79 LEX // Nov 24, 2006 at 3:53 pm
aMERICA IS TURNING INTO GERMANY OF THE FORTIES..IF AN AMERICAN GOES AGIANST THE REPUBLICAN VIEW WE ARE CALLED COMMUNISTS AND LIBERALS..THESE PEOPLE HAVE HAJACKED OUR COUNTRY THEY HAVE A NAZI OUTLOOK AND ONLY CARE ABOUT THEMSELVES THEY BLAME ILL. MIGRANTS FOR LOW WAGES WHEN AMERICAN FOOD COPORATIONS HAVE TAKEN OVER THE MEXIACAN MARKETS AND FORCE THE FARMERS TO LOOK FOR WORK HERE IN THE STATES THEY CAN’T COLLECT WELFARE CAUSE THEY ARE NOT LEGAL…wALMART MAKES BILLIONS WHY CAN’T THEY RAISE WAGES? GREED PURE GREED THATS WHY…SO GO FUCK YOURSELFS YOU FUCKIN REPUBLICAN …LEARN HOW TO BE AMERICAN AND NOT GERMAN YOU RIDGID PIECES OF CRAP GIVE MY COUNTRY BACK AND MOVE BACK TO YOUR WONDERFUL LIFE IN THE SUBURBS…LIFE IN A BUBBLE MUST BE GREAT….BUT THE TRUTH IS THE GOOD ALWAYS WIN AND THATS WHY ALL YOU GREEDY SCUMBAGS ARE RUNNIN FOR THE HILLS…..AND THATS ALL I GOTTA SAY SO FUCK ALL YOU BUSH WACKERS IF THINGS DON’T CHANGE THE PEOPLE WILL CHANGE IT FOR THEM,WHATEVER IT TAKES….
80 Melinda // Nov 25, 2006 at 10:57 am
Kathy,
Go back and look at the entries on this page. I have listed a number you can call with this problem. I had the same thing happen. The motherboard goes out on some of these t.v.’s. They sent me a call tag and I had to return it to California. In my case, they replaced the t.v. with a new set. The message you will get will say you may have to wait 15 mins. Hang on the line because I’ve not waited that long. The folks working for the company are helpful if you finally get in touch with somebody. They will do all they can to correct your problem. (or at least that was my experience) It took over a month to get a new t.v. from the company. I still think the ILO equipment is a piece of crap and would never buy another ILO product regardless of how cheap it may seem. However, the folks at that 800 number will help you. I’ll check back on this site to see if you still need help getting in touch with somebody.
81 Sherry // Nov 25, 2006 at 7:06 pm
Well I bought an Ilo 27″ today at Walmart and was a little apprehensive about the “unknown” brand but went with it because the picture looked great and the price was very good. Got it home and started wondering again about my decision so I went online and found this site. I got a sinking feeling the more I read about this brand so I loaded up the new t.v. and took it right back to Wal-mart. I got a refund and turned right around and bought a 27″ Sanyo for $18.00 more and feel a lot better about my choice this time. I am sure any of the brands of t.v.’s are capable of breaking but I had never come upon so many bad reviews for one brand!
82 Melinda // Nov 26, 2006 at 4:15 pm
Smart choice Sherry!!!!!! I now have a 32″ RCA.
83 Raphew Reed // Nov 28, 2006 at 6:49 am
I have had my ILO 42 inch for almost four years it works great, super product, Customer service is horrible though, I was trying to get a new remote awhile back and never could, so just but a pronto universal one. But again my ILO plasma works great
84 Shenique // Dec 2, 2006 at 1:12 pm
I just bought a ilo 42 inch t.v 3 months ago and my t.v dont turn on any more I have just called the customer service number today so i guess ill har from them by monday or tuesday its not a good tv so dont purchase it also i cant find my recepit but i do have it on my charge acount do you think they will let me use that
85 Robert C // Dec 2, 2006 at 1:42 pm
I have an ilo 32″ LCD. It has worked great for 10 months thus far. It was the best priced and comparable in picture quality to the other brands that were fairly close in price. My unit also has the mislabeled component connection as another person on this site but once I figured it out, it worked fine. I use the unit with cable HDTV and it is incredible (vs. older technology). I also use the dvi connection with my pc.
BTW, most extended warranties that I have ever seen are only effective after all manufacturer warranties have been exhausted. Is there a new type of extended warranty out there nowadays? I haven’t read details lately–I just automatically say no.
86 Robert C // Dec 2, 2006 at 1:48 pm
Also, I find it very odd that nobody was brought this bit to the discussion, ILO also stands for International Labor Organization!!!
http://www.ilo.org/public/english/about/index.htm
87 Claire // Dec 3, 2006 at 10:53 am
Melinda,
I also have a 32 iLo LCD TV that will not longer change channels. It just went out this morning and I have had the hardest time trying to find info about the problem. My TV is well past the 90 day mark. I won it from a drawing that my bank held in May and it’s now December. Do you think it’s worth my time to call the 1-800 number that you listed?
88 Bill // Dec 3, 2006 at 5:29 pm
My local walmart has a ilo 42″ hdtv for $1297 and it sounds like a great deal. I definately want a 42″ flat panel.. can anyone suggest another brand that is fairly inexpensive but more reliable.
89 Claire // Dec 4, 2006 at 9:59 am
I used the number that Melinda provided and reached someone who helped me. I since I won the TV I didn’t have the receipt and had to call them back after the bank from which I won it from gave me the date of purchase, etc. The rep was very nice and helpful. They are going to cover the shipping for me to send it to CA and back here. They also said that they would repair it without a charge to me. I am happy with that so far, but will post again when I recieve the fixed TV!
I called 2 numbers. The first one didn’t work for me because there are 2 different plants that work on the TV’s. The one that worked for my 32″ HDTV was 1-800-216-5156. The company is called Initial Technologies and the address is:
1935 Puddingstone Drive
La Verne, CA 91750
They do have a website as well.
The number for the place that didn’t deal with my model of TV is 1-888-482-8864. They did refer me to the correct phone number though. They do seem to want a receipt though or some kind of proof of the date and location from which you bought it. I hope this helps people out there!!
90 jane // Dec 5, 2006 at 5:20 pm
ilo – hmmm – was thinking of buying one -now I won’t. What is a good brand LCD/HDTV 24-26″?
91 jimca // Dec 5, 2006 at 7:34 pm
Speaking of Wal-Mart, I must agree, it really sucked when they moved into town and put all of the “mom & pop” stores out of business, and then gave me a job. Now I have to make a living on $45,000 dollars a year as oppossed to $21,000. If the sarcasm that I laying down here is lost on you, I would suggest that you go back to high school and study economics again….more is better.
92 jim palmer // Dec 6, 2006 at 10:26 am
You dish out more liberal poppycock for your masters. You always talk aabout these poor workers who make @ a day without comparing them to others in their neighborhood who earn $1.50.
Stop carrying water for liberal bleeding hearts and think for yourself.
93 frankie // Dec 6, 2006 at 7:11 pm
I bought a ILO 26-HD TV at WalMart on 9/1/06 and the damn thing started flaking out 95 days later. It’s stuck in Composite1 mode and I can’t change the volume, get to the menu, anything. I’ve tried everything I can think of and looked online with no luck. The only thing I can do it turn it off and on and watch DVDs. ILO TVs suck! I think they’ve built these turds to stop working right after the warranty expires so you’ll have to buy another TV.
94 Claire // Dec 6, 2006 at 7:25 pm
frankie – don’t deal with walmart. use one of the phone numbers that i listed above and they should pretty much say we’ll fix it for free.
it’s something to do with the motherboard.
95 Debbie // Dec 6, 2006 at 8:58 pm
I was just at Wal-mart today thinking about buying the 32″ ILO TV, my husband said to try to research it and see if I could find out anything about the brand…boy am I glad I came upon this site!!! Politics about Wal-mart aside, thank you for the reviews, think I’ll buy the 27″ Sanyo instead!
96 Melinda // Dec 7, 2006 at 5:33 pm
Claire,
Glad the number helped you!! The ILO representatives were very nice and helpful to me. I hated the fact the television had to be shipped to CA but they paid for it. Luckily, my husband had kept the original box. My t.v. went out 3 weeks after the 90 day warranty at WalMart. The channel would not change nor would the volume change. The only command that would work was the off and on command. The ILO attendant informed me that the motherboard’s in some of these televisions were bad. She also said the cheapest way to correct his problem was to replace the set with a new one instead of repairing the old television. I am sure that the people on this site who have had bad televisions got the allotment with the bad boards. The folks who have a good ILO surely got one that was made previous to the bad board bunch. I agree that the ILO pictures are good compared to the other sets at WalMart; however, the brand is not worth buying for the headaches you incur for repairs. No doubt you will face repairs with this junk.
97 Claire // Dec 8, 2006 at 2:43 pm
Melinda – You def helped a lot! We are temp in an apartment, so I also kept the box for easy transport. I can’t imagine buying packing materials if I hadn’t!
I’m going to post when I received fixed/new TV and let you guys know what happened!
98 Gina Jones // Dec 8, 2006 at 10:01 pm
I didn’t learn a dang thing on this forum but I sure enjoyed reading all the political back n forth! ;-)
99 Christin // Dec 9, 2006 at 7:51 pm
Im sorry but who cares how much they pay their employees? They chose to work there over Mcdonalds, who also pay minimum wage and work their employees just as hard. If people werent so worried about their tax dollars paying for people that are actually working… they would realize that much much more of our tax monies go to those that are sitting at home watching the iLO tvs sold at WAlmart. I too have an iLO set and I love it, the Sanyo was nearly 100 dollars more!
100 Tracy // Dec 9, 2006 at 9:24 pm
Unions are for people who can’t get a job any other way. I agree that Wal-Mart quality has sunk to an all-time low, but it has been falling since Sam Walton passed away. He is probably spinning in his grave at what his offspring have done to his enterprise (especially marketing products from China). Thanks for all the relevant discussions about the iLo TV’s (notwithstanding the irrelevant rantings of UNION members). I won’t be buying one.
101 mike // Dec 11, 2006 at 7:50 am
I had the same problem with my ILO 32″ HDTV. It suddenly lost the ability to change channels, or anything other than turn off on on. Remote or the controls on the TV itself are all screwed except for the ON/OFF.
I;ve read several forums now where it is a VERY COMMON issue.
Thank GOD I am under warranty.
102 Ted // Dec 14, 2006 at 10:59 am
If you buy an ILO TV, you need to get the warranty. Mine just died last week. Just like everyone else, it will only turn on and off. I wish I had spent the extra money and bought the Sanyo set.
103 starfairy // Dec 16, 2006 at 2:15 pm
Hi.This is for all the poor people that aren’t lucky enough to exchange or return their 32 ilo piece of junk. I beleive we need to get a Class action suit going. But in the mean time I can still use my TV by running my sound thru my surround sound DVD player and changing channels thru my Direct TV box. My husband also has his playstation 3 hooked up some how!! Unfortunatly I have one remote for sound one for just turning the TV off and on and the direct tv remote to change channels. It is a hassle but I can’t afford to just throw out 800.00. Hope this helps!
104 Patsy // Dec 17, 2006 at 8:32 am
WalMart iLo TV made by the Funai Corp. according to the info on WalMArt.com for the TV. Call 1 800
474-0045 for General Customer Service. I did this and they gave me a number of the nearest repair center of someone who is authorized the repair and to handle warrenty issues. I did not check out the number but they did give me one…….
105 kenneth // Dec 17, 2006 at 6:18 pm
i bought a 32″ hdtv widescreen i turned it on this morning and bam won’t change chanels or the menu screen won’t work why?
106 Melinda // Dec 20, 2006 at 6:27 am
Kenneth,
I would say your motherboard has gone out like the rest of our tvs did. Piece of junk isn’t it?
Melinda
107 jerry // Dec 20, 2006 at 11:17 am
I must say I agree with you, I was shocked to see they use factorys in China that pay .50 cents a hour to make their products. That should be criminal, its making it where US companys will go under trying to compete with them. I will no longer shop there, PBS has a great special showing the underhanded tactics they use and they are creating low prices for Americans that are losing their jobs to all the overseas companys and can’t afford the stuff even at the low price
108 Suzette // Dec 20, 2006 at 12:22 pm
I bought a 26″ ILO TV in July. In less than 90 days the remote would no longer work nor would the buttons on the side of the tv. I exchanged it with Walmart per their policy. Here are are less than 90 days later and the same issue has occured. Luckily I bought the extended warranty. Called in for service and am awaiting the call back with the service location to take it to. I would probably no try iLo again for a very long time! You get what you pay for.
109 DC // Dec 20, 2006 at 4:30 pm
I purchased two 42″ plasma TV’s from Walmart last Christmas thinking I was getting a deal. Got them home and one had the Cable plug in broke off. The other had fizzed blacke and white pics. Then fizzed out completely and wouldn’t shut off unless un plugged. WalMart said I had to take it up with the manufacturer. They told me to take them to the repair shop. I did and they kept them 7 1/2 months. I demanded a refund or replacement. they finally replaced them three weeks ago with ILO 42″ Plasma. After buying a year ago am thrilled I get to watch TV, plug one in and the sound is distorted and the people look like they are in triplet. I GIVE UP. NO MORE WALMART PRODUCT FOR ME THEY DON’T STAND BEHIND ANYTHING AND NO MORE PRODUCTS THAT DON’T HAVE A NAME LIKE SONY, OR EVEN PANASONIC. AT LEAST THEY STAND BEHIND WHAT THEY SELL I DON’T CARE WHAT PEOPLE SAY ABOUT ILO MY PERSONAL EXPERIENCE SAYS THEIR CRAP.
DC
110 Melinda // Dec 21, 2006 at 5:39 am
AMEN DC!!!!!
111 Randy // Dec 23, 2006 at 10:33 pm
Wow this was a great thread; it had everything from interested people, helpful people, and jackasses of all political beliefs. All I know is I would spell check before I tried to convince people I was right about something.
112 md // Dec 25, 2006 at 6:35 pm
My sister worked for walmart for 9 yuears. They offer medical and they also pay into a 401 even if the employee doesn;t contribute. they have profit sharing. Target, best buy staples office depot ALL pay minimum wage also ,no benefits for part timers . Walmart will at least work a schedule that works for people to continue schooling. They are no worse than any other retailer.
113 c slaten // Dec 27, 2006 at 8:04 am
Glad I read all of this before I decided on buying that ilo tv. Thanks to all who posted
114 Stephanie // Dec 27, 2006 at 8:58 am
Thanks to everyone who posted. I was going to buy and iLO but not anymore.
It’s sad that Mom and Pop stores are closing down cause everyone would rather go down the street to fight the crowds, screaming babies, and smell of piss to get their groceries for a dollar cheaper.
But on the other hand, how much money are people saving in the long run. I feel that Wal Mart will one day collapse though their whole bussiness is set up on such fragile principles that if they have a bad week they are hurting.
Anyway, I hear that Panasonic and Sharp both make quality TV’s with great customer service. I know Panasonic has a special “club” for its Plasma TV owners in which they are entitled to free phone support, 24 hour response to set up an in-home service visits (I think they’ll even help you set up your tv so you get the best picture), and some kind of benefits card that has all your information on it so you can get service faster.I’m not sure if they have a club for their LCD’s or not, but I think I’m gonna go with a panasonic anyway because of what I hear about their customer service, and they stand behind their products.
115 Kathy // Dec 30, 2006 at 10:05 am
We had the same problem with our 32 inch Ilo. We had it three months and it just died. We went through the same process many have and were hopeful when they said they would pay for us to return and fix or send a new one.We sent it back-had to pay to get it packed up since we had thrown the boxes away. We got back what looked like a new one 2 weeks before Christmas and this “new” one died today. We are very frustrated and certainly don’t want another ilo. You think maybe they are just refurbishing them and sending them back out? We have not checked to see if the serial numbers on the tv and box match. mmmmmm…. Kathyb
116 Terry Miles // Dec 31, 2006 at 2:48 pm
To Steve and the others who have made false statements:
Get your facts straight! iLo products are made by Funai Corporation. They also make Symphonic, Sylvania, Emerson as well as some others. Definitely not the top of the line, but not some bottom-of-the-barrel stand alone brand. And better than anything Sanyo (who said “move up” to Sanyo… wrong direction, buddy) makes…
I didn’t buy an iLo, but bought a Philips 27″ flat screen TV. A friend bought an iLO and it is a much better product than my Philips.
117 Melinda // Dec 31, 2006 at 3:27 pm
Kathy,
I was told by the customer service dept. at ILO in CA that I was being sent a brand new television instead of repairing the one I returned. When I received my “new” ILO television set from California, I tried to return the ‘new’ one to WalMart and get another brand name. After taking the ‘new’ set to WalMart, the employees took the television out of the box and found that the serial numbers on the t.v. and the box were not the same. I called the 800 number and told them I wanted a new set in which the box and t.v. serial numbers were the same. I was informed that they had no obligation to give me a t.v. and box that had the same serial number. Their obligation was to repair or replace the set of which they did one of the two. I’m beginning to think they are recycling these returned bad t.v.’s to other people. In fact, when WalMart scanned the serial number on the t.v. box, it showed up on their cash register screen the box had been sold 5 months previously. They didn’t scan the serial number on the t.v. I wished they had.
118 Claire // Jan 1, 2007 at 12:24 pm
Terri – It actually depends on what model iLo you have. I have the iLo 32 LCD HDTV and it’s made by Initial Technology, Inc. It’s also sitting in my extra bedroom waiting for the prepaid shipping label that the company promised to send me so it could be “repaired”.
119 Fustrated as Hell! // Jan 1, 2007 at 7:41 pm
I just wanted to add to the Ilo bashing….I bought a 32 in. T. V. from good ole wal-mart and guess what…….it went out after 6 months to the day! I think we should utilize a good old method of getting companies to be held accountable for their acitons, and that is BOYCOTT!! Time & history has showed us that this method works!
120 Mike // Jan 2, 2007 at 8:00 am
We bought a 42″ Ilo at Walmart on November 21st. About a week ago it started “blinking” to a blue screen and back to picture lasting about a split second every minute or so. Yesterday, I turned it off, or standby as it calls it, and it would not come back on. I have to unplug it, and then plug it back in, sort of like a reset I guess. Now I have read all this and am thinking I really screwed up. I did buy the 2 year extended warranty, so I hope that will be honored.
121 Melinda // Jan 2, 2007 at 2:59 pm
Mike,
You better try and take it back to WalMart if you can. Things will only get worse for you. The television company is horrible!!!
Frustrated,
Join the club. We all feel your pain.
122 Jim Kainz // Jan 2, 2007 at 11:05 pm
Hi, I bought a 42″ ILO Plasma and after reading this am taking it back tomorrow. My local Ma and Pa store are making me a good deal on a name brand Toshiba or Hitachi. I’ll be glad to unload this TV as I’ve worked for three days with different connectors to get a good picture and would recommend component lines or better as Coaxial, S-video or RCA plugs ware leave a crappy picture on this machine. I’m glad I found this site.
123 Sandra // Jan 3, 2007 at 5:34 am
I bought my 26″ iLo LCD TV at the end of July. About 85 days later the remote, and the buttons on the TV quit working. Walmart allowed me an even exchange under the 90 day return policy, but informed me that the 2nd TV would not be returnable. 60 days later, the replacement TV developed the same problem.
I will not buy another iLo product.
124 Terry // Jan 4, 2007 at 7:39 am
Very helpful thread. I was just at Wal-Mart and they had a 26″ flat panel that was a display model for $393, I was thinking about getting it for the bedroom. No remote (wonder why?), and no returns. Also they had the same TV in their display section. I wonder why they replaced it? Sounds like a hit or mis product, and this one is probably a mis.
Thanks Again
125 Jim Kainz // Jan 4, 2007 at 8:51 pm
Hi, I took my 42″ ILO Plasma back today. No problems with the return as I only had it a week. It went D.O.A. this morning after reading this site and I was going to return it anyways. I told Walmart about this site. They didn’t care. Still waiting for a TV tomorrow from MA and PA’s TV a Toshiba 42 HP86 Plasma. looks like a keeper, Wish me luck.
126 Laura // Jan 5, 2007 at 3:10 pm
Thanks for all your comments on iLO. I am returning this tv even before I open the box. I should have researched this product before purchasing it. It seem to good to be true.
Laura
127 Ripster // Jan 7, 2007 at 8:01 pm
If you had you iLo 32″ Hdtv Lcd repaired by a non ilo tech please post what was done and how much.
128 Tom // Jan 11, 2007 at 11:26 am
I am on my lunch break just looking for somthing on the net to make me laugh. Thanks to you all for the comic relief. By the way, you people need to get jobs or a hobby or something.
129 Scott // Jan 11, 2007 at 1:52 pm
I also purchased the iLo 32″ LCD tv from WALMART 98 days ago thinking I got a great deal. I was wrong. First the TV wouldnt accept a signal from the cable line so I had to use the S-video input. Next the remote and TV buttons both quit working. Now I cant adjust the volume, change the channel, or change the input source. I had previously worked with a rep from DirectTV to program my remote to bypass iLo’s – no codes are available! The TV repair shop told me not to waste my money and refused to work on it saying it was a piece of crap! The manual is useless and there is no customer service for iLo. DONT WASTE YOUR TIME OR MONEY – LOOK AT THE OTHER REVIEWS THAT STATE THE EXACT SAME PROBLEMS I HAVE HAD. I bought a SAMSUNG from BEST BUY who stands behind their products.
130 Scott // Jan 11, 2007 at 1:52 pm
I also purchased the iLo 32″ LCD tv from WALMART 98 days ago thinking I got a great deal. I was wrong. First the TV wouldnt accept a signal from the cable line so I had to use the S-video input. Next the remote and TV buttons both quit working. Now I cant adjust the volume, change the channel, or change the input source. I had previously worked with a rep from DirectTV to program my remote to bypass iLo’s – no codes are available! The TV repair shop told me not to waste my money and refused to work on it saying it was a piece of crap! The manual is useless and there is no customer service for iLo. DONT WASTE YOUR TIME OR MONEY – LOOK AT THE OTHER REVIEWS THAT STATE THE EXACT SAME PROBLEMS I HAVE HAD. I bought a SAMSUNG from BEST BUY who stands behind their products.
131 Melinda // Jan 12, 2007 at 5:23 am
Tom,
I’m glad we have entertained you. I’m sure we all have jobs and hobbies since we have the money to buy the crap WalMart is selling in these ILO products. I, for one, have a good job and have been screwed by the ILO company. Find you another site to amuse you if this one bothers you.
132 Scott // Jan 12, 2007 at 2:00 pm
Melinda ~ Im sure that “TOM” just didnt pop up on this site out of boredom. He’s probably a part-time employee at Walmart trying to be funny since he is the one sitting around with nothing better to do sticking his nose in something that doesnt even concern him. He’s a loser.
133 Ripster // Jan 12, 2007 at 11:30 pm
It would still be nice to find out what’s causing this to happen. It might even be a cheap do it yourself fix if it’s something as simple as a cap that over heated.
134 StudMan // Jan 13, 2007 at 7:10 pm
I purchased a 27″ ILO color television from walmart. As soon as I got home, I fast learned that most universal remotes dont have programing codes for the ILO brand. To save you all the trouble, I have found that the ORION brand tv’s use the same IR codes. This worked for both my DVR remote and universal remote.
Cox Cable DVR remote – 0463
RCA univeral remote – 1030, 1035, 1191
135 Michael // Jan 13, 2007 at 8:51 pm
I just bought a ILO television and it is the highest quality picture I have ever seen. It was alot clearer than RCA, Sony, Magnavox..Yes the top brand names. To make everyones mind at ease, the Ilo is manufactured by the Funai Corp, the same company that makes brands such as Sylvania, Emerson, Symphoics and of course there own brand name Funai.Yes the televisons are assembled in Japan but you have to admit, American merchandise is junk. We are a lazy country and only go to work for a few bucks bur Japanese go to school all year long and take pride in their work. Comparing foreign to american goods, even there cars last alot longer.Who cares where the merchandise comes from. Having exports and imports is good for our economy as it allows free trade among countries in alliance and allows Americans a wider spectrum of brands to choose from. How would you like it if the only shoes to buy where Nike or the only car to buy was Chevrolet. THe world would be pretty dull wouldn’t it.
136 Melinda // Jan 14, 2007 at 8:54 am
Scott,
I agree with you wholeheartedly!!! To Michael, I’m sure all of our televisions worked perfectly after we “just bought” one. I know mine did. It was the best quality picture of all the sets at WalMart. After the inital set up, the picture was wonderful and bright. The problems started occuring several weeks after. If I were in your shoes, I’d return the set immediately to the store and get a “top brand name” television. I have an RCA now and it is wonderful. Of course, anything can happen at anytime. Perhaps you will be one of the few lucky ones who have commented on this site and not have a single problem. If you’ll read all of the entries, the problems are significantly outnumbering the “wonderful” words for ILO. I, for one, am not much for worrying about where my merchandise orginates. I just prefer items that perform adequately and ILO is NOT one of those companies. ILO produces JUNK!!!! Good luck with your ILO product. I hope it works years for you. When it quits working, be sure and let us know on this site.
137 Melinda // Jan 14, 2007 at 9:03 am
Ripster,
If you are referring to the problems occuring with the ILO television sets, it is not an easy do-it-yourself fix. According to the people manning the ILO 800 number, the motherboards in certain lots of these televisions were bad. They worked perfectly for a few months and then played out. The televisions, eventually, would not change stations nor would the volume control work. The only feature that worked correctly was the on and off switch either on the remote or by using the buttons on the set itself. ILO said the easiest way to ‘fix’ the problem was to replace the sets instead of repairing them. I’m sure the ones who have had good ILO sets did not have the same ‘lot’ as those of us whose television went kaput. I agree that the ILO picture was the best on any television screen in WalMart; however, the workmanship on the inside of the set was CRAP!!!!
138 Scott // Jan 15, 2007 at 2:31 pm
Michael ~ Who cares where the product comes from -that is not our issue. Our issue is that the product iLo manufactured by whoever in wherever and is sold by Walmart is a piece of crap and no one including Walmart is trying to accept responsibility for the DEFECTIVE piece of crap. For Walmart to continue selling this DEFECTIVE merchandise as they have received more than enough complaints to recognize there is a serious problem with iLo is alarming. I have filed a formal complaint with Consumer Affairs in my state against Walmart for this unethical/unfair business practice. It is just a matter of time before your iLo tv fails like ours did. Just get ready to jump though many “hoops” to try and get service once it does.
139 Melinda // Jan 15, 2007 at 4:47 pm
Just wanted to inform all those who are interested, I went to my local WalMart today to return an item that my 9 year old received two of at Christmas. There in the service area was an opened box with a 32″ ILO television that had been returned. I asked the clerk why the television had been returned and she could not remember. I told her that I had one of the 26″ ILO sets in which the volume was the only functioning part of the set. She immediately remembered that was the reason the t.v. was returned. She went on to say the person’s 90 day warranty had just gone out but they were taking the television back for him. She mentioned a return agreement they had and I am not certain whether she was referring to an agreement with the ILO company or not. I told her the ILO sets were JUNK and WalMart needed to check into the company, whomever and wherever it orginates. I also mentioned this website and she agreed WalMart should do something about this brand. However, she is just an employee and a company as hugh as WalMart would not listen to her. Perhaps, we should all call the Consumer Affairs Dept. in our respective states and complain.
I find this site so interesting because it makes me feel good that I’m not the only one to get screwed by ILO. We all feel the same pain!!!
140 Melinda // Jan 15, 2007 at 4:49 pm
Sorry, I didn’t proofread my last entry. That word should be ‘huge’ instead of ‘hugh’. Believe it or not, I teach school and know better!!!!!
141 el // Jan 16, 2007 at 12:39 am
I got the 26 ILO for a weeding gift and when i was flippin though the chanels I some how knew this tv wasnt going to last. It had a really cheap feel to it,that and the fact that when i turned it on, sometimes it would not show a picture. The delay time was about 15secs. Anyway, the mother board went bad on my tv also. We all should write our complaints to the BBB about this company. ITS funny how the tv just goes out around the 90 day period.
142 dave // Jan 18, 2007 at 7:56 am
listen, unions have their place in our society, but have been pricing americans out of jobs, because they are so money hungry. I do work at Wal-mart for 2 years and make $11.20 hr. Starting wage is now $8.00 hr. Check out Forbes Magazine in 2003 voted Wal-mart best company and helping to keep our economy in check, by keeping prices low. If it wasn’t for this we could be paying $6.00 for a dozen eggs, $8 or 9.00 for a gallon of milk, let alone everything else. You know why a box of cereal costs $5.00, because a union “baker” gets paid $30.00 hr to watch a dozen dials for 8 hrs (as was told to me by an employee of Kelloggs Cereal), and goes home and complains how crappy of a deal they get. Yes if it weren’t for unions we wouldn’t have a lot of benefits we have now, but don’t blame only Wal-mart for everyone elses demise. Look at the CEOs that get fired and get multimillion dollar settlements. Look how much it costs to go to a major sport event. Why not ban atheletes for using drugs and DUIs, as they are supposed to be roll models. As for the ilo brand, I’m going to buy one and see for myself, as the Sylvainia I but went out about 2 months after the warrenty expired, well screw me again. Just my luck.
143 Sandra // Jan 19, 2007 at 8:59 am
HAPPY ENDING TO MY STORY…I packed up my second 26″ iLo TV with remote control & buttons that don’t work, and returned it to Walmart. The young woman at the CS desk knowingly nodded her head, and admitted that a LOT of these TV’s have been returned. I got a full credit on my credit card.
Although I want another LCD TV, I don’t have the stomach for it right now, thinking of the $700 I nearly lost. Old Faithful is nearly 18 years old. We’ll watch some more movies, and when the time is right, choose a name-brand model.
Wishing the best to the others who bought this lemon.
144 Scott // Jan 19, 2007 at 12:29 pm
Dave ~ The issue we have with Walmart is they have continued to sell a DEFECTIVE TV (iLo Brand) even after receiving massive complaints that the TV is DEFECTIVE and in most cases will not accept responsibility for returns or service. Personally, The $784.00 I lost on that 32″ iLo Tv wont hurt me but it’s just unfair that Walmart didnt pull that brand from the shelf because they KNEW it was defective before I purchased it. Since you work there, save yourself the headache and go talk to someone at the return desk about the iLo returns if for some reason this site doent have MORE than ENOUGH data for you!!! Please dont try to justify Walmart’s criminal behavior because egg’s arent $19.00 a dozen. The world was fine before Walmart and the world will be fine after they close.
145 Scott // Jan 19, 2007 at 12:44 pm
SANDRA ~ That is awesome. I just seen some VERY nice LCD’s (xlnt prices) at Office Depot. They accept returns and offer an extended warranty too. I have since bought a Samsung from Best Buy. I have dealt with Office Depot for years and didnt even realize they sell TV’s or I would have purchased from them. Im glad there is a HAPPY ENDING for someone!! Finally!!
146 Melinda // Jan 19, 2007 at 5:45 pm
Way to go Scott!!!! After reading this site, it must take a moron to go ahead and buy one of these screwy sets. I wished I had found this site before I wasted money on the JUNK!!!!!!!! There is no way anybody in their right mind would buy an ILO television after perusing these blogs.
Sandra – there are some great t.v.’s out there on the market. I wish you well in your search. I love my 32″ RCA HDTV. Of course, it came from WalMart and seems to be doing fine. I haven’t lost my faith in WalMart, but this ILO brand is defective and a piece of crap no matter who or where it comes from.
147 Bill // Jan 19, 2007 at 8:44 pm
I went to WAL-mart to buy the $768.00, 32″ Sanyo LCD TV. Since it was out of stock, I decided on th ilo 32″ instead. The WAL-mart website displayed the ilo at a cost of $598.00. the store shows it as $797.00. Of course 3 managers argued with me stating its “on line price only”, but if any lame brain( walmart managers) can see, it is in-store cost only. This is truly a case of false advertising in my books. This was the principal of the matter, I would not consider buying an ilo after what I have read here. Thanks to all that support the consumer issues… f**k walmart.
148 JM // Jan 20, 2007 at 2:57 pm
While I normally don’t even bother remarking on Wal-Mart or a behemoth of a retailer like it, I think it both haphazard and ignorant to knock Wal-Mart for “exploiting our workers and putting others out of work.” The facts and numbers speak for themselves: Since Wal-Mart became the retailing giant, it has continually expanded its operations (remember when there were no hair salons, tire centers, supercenters, etc?), it has slowly become the leader in low prices while also managing to create its own explanation for the local job turnover rate (the “Wal-Mart effect”). Wal-Mart now employs more people than are in the U.S. Army. It also has some of the most expensive real estate in the U.S. – second I believe only to K-Mart! While the politics of Wal-Mart are not desirable, they are effective and I can guarantee you that anyone that is on this site has visited a Wal-Mart, bought something at the “everyday low price” and felt good about it. Wal-Mart may not make a good product, but they pioneered a concept that works and is highly profitable. Whoever said making an enormous profit or being rich was a crime? Also, the statement earlier that Wal-Mart “forces” their workers (albeit alledgedly illegal) to receive food stamps is absurd – I didn’t realize an illegal worker was even eligible for food stamps?! And to the best of my knowledge, $8.00/hour is above minimum wage, as set forth by the Congress! If there is a problem with the retailer, don’t knock them, QUIT SHOPPING THERE AND ENJOYING THE SAVINGS YOU RECEIVE!! This country was built upon the premise of free enterprise (among others) so that capitalism would reward those who are inventive, revolutionary, and successful. Again, what’s wrong with turning a profit by selling more of something? I applaud Wal-Mart here for their efforts in turning Smalltown, USA into a new exit on the local interstate highway system!
By the way, I have an iLO 42″ Plasma that was purchased 11/22/2006 and has had no problems, except that it didn’t come with a DVD player to enjoy my great HD picture!! I say it’s all in what you make of it – embrace capitalism and your iLO will work!! HaHa!
149 Melinda // Jan 20, 2007 at 4:10 pm
Dear JM,
I don’t think anybody who has written a comment on this site did not enjoy their ILO product at first. Surely you aren’t naive enough to think that embracing capitalism will make your ILO t.v. work!!! Enjoy your product while you can. Hope it lasts a lifetime for you. Most of our experiences should prove to you that the ILO product is a piece of crap and WalMart should quit selling it to the public. WalMart should find another product that is worth their time to sell instead of this junky merchandise. I frequent WalMart as little as possible because it is a nightmare to park and get out of the store quickly in my hometown. I would rather pay higher prices than go there. I do not begrudge anyone the liberty to shop in these stores. As I said, enjoy your ILO while it works. If you purchased it 11/22/2006, it should have about another two good months left to operate wonderfully, if that long. According to the ILO company, the motherboards that went in these television sets were bad and it was not worth repairing the sets. Once your set goes out, watch out!!! Your procedure to return it to the company in California will be a nightmare. I am not sure what prompted folks to discuss the work ethics of WalMart and their employees. Most of our concerns on this site deals with the horrible workmanship of the ILO television sets. I, for one, feel fortunate to have found this site so I could see I was not in the boat alone.
150 Scott // Jan 20, 2007 at 5:48 pm
JM ~ Your pitch for Walmart is sickening. There is a difference in making a profit and plain BURNING people with a defective product and then refusing to provide any type of service. Many companies have done similar schemes and ultimately paid the price. All the crap about their employees, their real estate, their riches, have no merit on this site. iLo is junk and you will soon see for yourself. How dare you make a joke of this situation and attempt to defend a GREEDY retailer with your “everyday low price” B.S. The next time Walmart has an employee ball game you should show up. They can always use another “CHEER LEADER” like yourself.
151 mia // Jan 21, 2007 at 10:33 am
I purchased an ilo 42″ tv about a year ago at a great cost so for me the purpose was fulfilled. just one small glinc with the remote! hopefully a miner issue that I am sure walmart will provided services for.As for customer service what ever that has to do with the quailty of an ilo brand, was great. People stay to focused on whats not important the employees in the wal-mart close to me customer service is great. considering that the electronics dept could use more help so they are not pulled in so many directions helping people. most of the negitive customer service comments are more than likely from individuals who have never had the tough task of multi-tasking and working long hard hours for the mere pennys they receive. LAY OFF THE EMPLOYEES LIFE IS SHORT!!! try ilo.
152 Melinda // Jan 21, 2007 at 1:51 pm
Mia,
CONGRATS!!!! I’m glad your t.v. has been a good one. If you read these comments, you’ll find that 90% of us ARE complaining about the ILO brand and not the employees of WalMart. We are just saying the WalMart Corp. should stop selling the ILO brand because it is a piece of crap. Perhaps your t.v. was produced before the bad motherboards were placed in some of them. The experience I had with the customer service dept. when dealing with this brand television, in my hometown, was absoultely horrible. They refused to do anything about the t.v. that had guit working 15 days after the 90 day warranty was up.
As far as the WalMart employees, they are not the only ones who multi-task in their line of work. I multi-task everyday with 17 children in my classroom. I, for one, chose to complete a doctorate degree in education instead of working for mere pennies on the hour. Again, my choice, nobody else’s. However, this entire site is not about WalMart employees, it is about the crappy ILO brand, which I hope you never experience. It is not fun dealing with ILO or WalMart when it comes to this junk.
153 Melinda // Jan 21, 2007 at 2:09 pm
Oops, it’s all in the proofreading. ‘absolutely’ and ‘quit’.
154 jeff // Jan 21, 2007 at 4:18 pm
i bought my ilo 32 in about a year ago…..though it is not a lcd or plasma it is however a flat screen and it has worked perfectly without a bit of problems…..very pleased…..might just get me a ilo lcd…..
155 Melinda // Jan 21, 2007 at 5:04 pm
Come to the Eastern part of the U.S. to buy one!! I know of four right off the bat that have been returned for the same purpose. Good Luck!!!!!!!!!!!!
156 Scott // Jan 22, 2007 at 1:51 pm
Melinda ~ We know the TRUTH!
It’s obvious that someone has referred these “JOKERS” (Jeff, MIA, JM, etc..) to this site to be funny or they are probably Walmart employees because anyone with 1/2 a brain would not buy an iLo product after reading just a few of these comments. Additionally, unless you are being paid by Walmart you would have no reason to try and promote them or their defective iLo brand. Why would you?
I found this site because I had a problem with my iLo TV and after reviewing this site realized I was not the only person burned by Walmart. It gave me the data I was looking for which saved me time and money. If you are happy with a specific product why would you be sitting around looking for some website loaded with complaints or just popping up out of boredom since it is not that easy to find.
Even though these “Jokers” have entered stupid or false comments, I think this site still provides enough data for a legitimate person to see that iLo is JUNK and in most cases Walmart will not provide any service for the brand once it fails.
>
**If you have been burned by Walmart selling you a defective iLo product – Contact CONSUMER AFFAIRS in your state and file a complaint. This can be done via the internet. You can also file with the Better Business Bureau. In any case, Walmart will be forced to answer to these agencies and provide immediate resolutions or risk additional action for failing to do so**.
I hope this site helps others like it did me.
157 LaTina // Jan 22, 2007 at 1:56 pm
SO, I have been nagging my hubby about getting a flat panel TV for me and of course we have been looking at “Wally World”. I saw the ILO brand and wondered about the unknown name, so I decided to to do some researchon the “information super-highway”…you guys are great. The information that I have gathered from this site has indeed convinced me not to purchase this particular name brand. I have two traditional (CRT) televisions that are Samsung, one of which I have had since 1999, so I think that I will look to Samsung for my 32″ LCD TV. Thanks guys for saving a sister a whole lot of hassle!!!! P.S. Melinda you are GREAT!!
158 Melinda // Jan 22, 2007 at 3:11 pm
Scott,
WE do know the truth. I, too, looked for a site on the ILO televisions after being burned by the inadequate brand. I’m with you, it would take a complete moron to buy an ILO after perusing this site. I believe Jeff, MIA, and JM work for the company also. WHY would they promote it or even want to buy one? That would be like buying an umbrella knowing it had holes in it. You know it’s not going to be a good one in the rain!!!
It would be simply amazing if WalMart took care of that person’s remote control. They’ll take care of it alright, sell them a universal remote. Of course, there are no codes available to program this set on a universal remote. My Walmart electronics dept. could not even give me a number to call about my set. Not only could they not give me a number, there was not one listed in my manual. After they refused to help me at all with the defective merchandise, I went through a lot of trouble to find a number for the company.
LaTina,
Thx! Ignorance really gets under my skin. I have a 32″ RCA HDTV flat panel and I purchased it from WalMart. So far so good. Since I purchased my new set, I’ve heard the reason WalMart can offer cheaper prices on electronics is because they do not have the ‘best’ sets to offer. I’ve also read it on this site from proposed repair persons. It was presented to me WalMart has a second or third rated production which cause more problems than most. I’m not sure but my RCA is working good at this time. I’ve had it about 4 months now.
To All The Folks Who Have Been Screwed By ILO: Thanks for the support! Misery loves company and this site seems to interest me. I should let this site go but I LOVE knowing that if I can have input into a rotten product and company and save somebody some misery……so be it!!!
159 Christopher // Jan 22, 2007 at 6:02 pm
I got a 32 in ilo from wal mart came with a control and has worked good for 4 months now with much use on 720p and 1080I with my xbox360…it looks amazing i guess i got lucky any way paid 700 and paid a little bit more for a lifetime guantee offered by wal mart so im not worried haters
160 Melinda // Jan 22, 2007 at 6:07 pm
Christopher,
Congrats!!!!
161 Scott // Jan 22, 2007 at 11:25 pm
Chris – we are so happy for you! I want to release a Dove or something for you!! Just so you know, Walmart has reduced the price of that AMAZING 32″ iLo TV to $598.00. Hmmm….I wonder why? You say you’re not worried – but you are. It’s ok though since you have the “Lifetime Warranty”!!?? Personally, Im not hating on you. I have a 40″ Samsung LCD with a 6000:1 contrast ratio that I use for my xbox360. I really hope the iLo Tv works out for you and gives you years of enjoyment. If not, you still have that “Lifetime Warranty” ….right! Good Luck. You’re going to need it.
162 Scott // Jan 23, 2007 at 12:02 am
Melinda ~ I feel the same about leaving this site alone and just being done with the nightmare. But another side of me says dont walk away now. Maybe I can convince a few more people to stay away from Walmart’s iLo brand so they wont be ripped off like a lot of us have been.
163 Melinda // Jan 23, 2007 at 4:44 am
WAY TO GO SCOTT!!!!!!!!!!! I think we’ve helped more people on this site than we can begin to imagine. Just two weeks ago, someone returned a 32″ ILO at our local WalMart for the exact same reason as others on this site, including mine. I returned mine almost 4 months ago so the bad ones are still floating around. I’m not hating anyone for looking for solutions to a problem. I teach that everyday. I also teach ignorance is not tolerable.
164 jimbo // Jan 24, 2007 at 6:47 am
WOW, I should have researched more before buying my Ilo TV. After a year, the component inputs for a DVD player do not work. It is outside of warranty period so I royally screwed! I bought it for the kids to watch DVD’s so now it’s of not much use!
165 LaTina // Jan 24, 2007 at 12:33 pm
Melinda, I told my husband about this site and he was thrilled that I found out this info. I was really pressuring him to get the ILO because it was cheaper. He said we will go to Best Buy or somewhere else to get my precious TV…I love it when he gives in and let’s me have my way. Again, thanks so much to everyone for saving me lots of cash and a mad hubby….
166 melinda // Jan 24, 2007 at 2:11 pm
LaTina,
I am sure your husband is thrilled!!! I wished I had been so lucky before my husband purchased the t.v. for my anniversary. I, too, convinced him that I wanted one for my bedroom. He went to WalMart and said the ILO was the best picture quality he had ever seen on a television. He was right. When we got it hooked up, it looked fantastic!!!! Then, BAM!!!! My troubles started. I initially thought my batteries had gone bad in the remote. I wished that had been all my worry!!!
GOOD LUCK!!!! I love my 32″ RCA but actually the best t.v. I’ve ever owned is a Pioneer. I’m so glad you didn’t get caught up in the ‘mess’ with ILO. You are one of the reasons I keep checking this site daily. I’m thrilled to help somebody steer clear of this piece of junk!!!
P.S. It IS nice when they give in.
167 Tony // Jan 26, 2007 at 6:23 pm
Glad to see others are singing Ilo’s praises. After having surgery and being housebound I decided to watch a movie today. Little did I know that none of the buttons (except power) still worked on my tv. I’ve had it 94 days. The irony is that I replaced the Initial Tv I bought at Best Buy with this one. Little did I know that Inital actually makes this piece of crap too (Look at your warranty card). I wouldn’t even take a new one for free at this point because I’ll end up with the chore of lugging it out to either repair it or throw it away. Stay away from Initial/Ilo.
168 Kirby // Jan 27, 2007 at 9:24 am
Wish I had found this site before I bought my Ilo 32″ LCD HDTV back in September 06. 3 mos. + 3 weeks and the TV just started going blank. No refunds, no returns etc from WM. Finally got the OK to take it to a tech. and he could not duplicate the problem. Bought a westingtonhouse and am very pleased with it and now have a piece of junk to go with it.
169 Robert // Jan 28, 2007 at 5:03 pm
Please file a complaint regarding ILO TV’s at the following site:
http://www.consumeraffairs.com/retail/walmart_customer_service.html
170 RIPSTER // Jan 30, 2007 at 6:37 pm
Got the pre-paid label to ship my 32″ back on Monday. What is the turn around time that some people had getting there replacment back?
171 Daniel // Jan 30, 2007 at 7:00 pm
My name is Daniel andI have had my ilo 26″ lcd for one year and one month and nothing ever wrong. And infact i got the extended 3 yea warrenty and i have called for technical support on resulution and i did get to talk to them and they do have a 800 number its on your warrenty for those of you who claim your far above the rest of us surely you got an extended warrenty. Oh and ive worked at wal-mart too and i was not on welfare or food stamps and my bedroom has mre in it then you would ever have thank you walmart for my salary and toys and thats every game system made from atari 2600 all the way to the ps3 and even the ones you dont know about from other parts of the world oh and i have 2 kids and they also need for nothing thank you walmart for the 41″ tv in my 5 year old daughters bedroom. if you would like to see a reciept and a picture of my ilo lcd or anything else ive got from walmart either from them paying me or buying it there email me daniel623@adelphia.net
172 Daniel // Jan 30, 2007 at 7:07 pm
you know there are alot of other products that you can not return such as computers and video games i think you all have to much in life. You might even have it better then a lot of other people and you are very ungreatfull look at sony and all the problems they are having but again people look at one company and not the others and sony is a leader in the electronic industry. Unfortunatly some of you know nothing about precision work only 1/10th of the stuff made is inspecteded what about all the others comming off that line. If they took all that time to make sure everyone was inspected none and that is all of us in this forum would not be able to pay for it the orices would be out the roof
173 Daniel // Jan 30, 2007 at 7:11 pm
for those of you that dont know about sony’s problems most of all their cameras for 05 and 06 have been recalled
174 Melinda // Jan 31, 2007 at 5:08 pm
Ripster,
Mine turn around was 1 month.
175 Melinda // Jan 31, 2007 at 5:25 pm
Daniel,
Congrats on your good ILO 26″ television. As you can read on this site, most of us have not had the good fortune that you have experienced with the crappy ILO equipment. Mine lasted 110 days, 20 days past the warranty WalMart provided. No, I didn’t have the extended warranty because I received it as a gift. I’m thrilled too death I did not have it because I would have had to repair the television and I do not ever want anything ILO makes in my house.
I am not sure what some of the folks were referring to on this site when it came to WalMart employees having food stamps and being on welfare. Most of our comments are concerning the crap WalMart is selling with the ILO product. You are very fortunate to have gotten a good set!!! I do not think anybody complaining has professed to be better than any other person who has commented on the site. We are all out for one purpose and that is to help others who have been screwed by ILO. Also, there is NO 800 number listed on the warranty I had and none of the WalMart folks in the electronic department could give me a number to call either.
I am proud to say I no longer have to deal with the company. I have a SONY television and have had it for 6 years. That is not to say they have never produced a bad television. If anybody has trouble with a SONY, I hope they find a site like this to express their feelings.
Again, congrats on your great ILO. Enjoy it while it lasts.
P.S. Why would a 5 year old need a 41″ television set in the bedroom? You must’ve been a manager to have made such good money and keep up your toys.
176 RIPSTER // Jan 31, 2007 at 9:29 pm
Hey Melinda,
Was it one month from the time you shipped your tv back or from the time you made the first cs call? The reason why i’m asking is i’m closing on my new house tomorrow and need to find out how long it will take.
177 Melinda // Feb 1, 2007 at 6:35 am
Ripster,
The process took a month. That was from the time the company sent me the ‘call tag’ until they sent me the ‘new’ set. BEWARE though. When I received my new set, something was fishy about the situation. The serial number on the new set did not match the serial number on the box. I didn’t quit understand that situation. ILO representatives told me it was cheaper for them to replace all the televisions being returned with bad motherboards rather than repairing them. If they sent me a ‘new’ television, why were the serial numbers different? One would think a new television would be in a sealed box that had never been tampered with. I got rid of that television set as quickly as I could. I really don’t think the right hand knows what the left hand is doing in that business. Good luck! I hope you have great success with your transaction.
178 Troll // Feb 1, 2007 at 8:09 am
Daniel
You can afford a 41″ TV in your daughters bedroom, but you couldn’t pay for any type of schooling? I tried to read your post, but there was no punctuation at all, and so many grammar and spelling errors, it gave me a headache trying to decipher it. If people can’t read your point, you will not get it across. Now I know why you work at wal mart. Maybe you should get your priorities straight and take a few college credits to learn to write, instead of wasting 600 bucks on a buggy ps3. Or, if you are too lazy at least spell check…and if thats the case, please stop having children. We already have enough stupid people in the world.
179 Melinda // Feb 1, 2007 at 9:56 am
Troll,
Too cool!!!!! Point well said!! I was thinking the same thing you expressed. If he can read this, he needs to thank a teacher!!!
P.S. He’s welcome!!! We work hard to produce literate folks in this world!
180 Scott // Feb 2, 2007 at 2:50 pm
Daniel ~ Your story is B.S. Who makes the “41 inch” tv in your daughters room? You did say a 41″ TV right!? I’d really like to know. Please tell us right away.
181 Melinda // Feb 2, 2007 at 6:47 pm
Way to go Scott!! Welcome back!
182 dick // Feb 2, 2007 at 6:48 pm
Unions suck! Wal-Mart sucks! ILO sucks! All of you suck!
183 Scott // Feb 3, 2007 at 8:34 am
Dear Dick ~
Wow! That pretty much says it all right there. Have a nice day.
184 Melinda // Feb 3, 2007 at 10:13 am
Scott,
I would think you are referring to the salutation line in your last comment. Sounds like one to me. If it looks like a duck, smells likes a duck, and sounds like a duck, it must be a duck.
185 Maxomus // Feb 3, 2007 at 10:23 am
Does anyone know if there is a class action lawsuite against ilo or wal-mart for selling the ilo brand? I also purchased a 32inch ilo HDTV about six months ago, and the only thing it does now is power on and off. Nothing else works!!
186 Scott // Feb 3, 2007 at 12:18 pm
Maxomus ~ Melinda can clarify this but, I think there is a problem with the mother boards in these tv’s which causes them to stop working. Most of ours barely went past 90 days and then developed the same problem with the remote/tv buttons not working. I’m not sure if there is a class action against them but there should be. I complained to consumer affairs and am waiting for their response. Try this link below to start the complaint process.
http://www.consumeraffairs.com/retail/walmart_customer_service.html
187 Scott // Feb 3, 2007 at 1:11 pm
Meinda ~ That is funny! I do agree with part of Dick’s comment but to blast us for no reason was unjustified. His name is perfect for him.
188 Maxomus // Feb 3, 2007 at 4:39 pm
I have already reported to consumer affairs. I am waiting for a responce from them. If in fact the mother baord are going out on these sets, then how do I get a new mother board, and how much does one cost. I refuse to send the tv thru UPS etc.. I’d rather just get the part needed and have a local tech install it. I have been looking at a few other sites and I’ve noticed there is 100s of complaints of the exact same thing wrong with all there ilo tvs as well.
189 john cocker // Feb 4, 2007 at 6:11 am
Well, well, well…it seems to me that, all of you are nothing more than a bunch of loosers with too much time in your hands: “poor me”, “ilo sucks”, “walmart is not for me” …find a real topic and create healthy argument about it.
Stupid f%#$@rs!!!
190 Melinda // Feb 4, 2007 at 8:25 am
Maxomus,
Scott is correct. I was told by a girl who answered the 800 ILO number that the motherboards had gone bad on these televisions. It is cheaper for them to replace the sets than to repair them. If you look back on this site, you will find an 800 number to call. It will give you a message that your wait may be over 15 mins. Keep holding and a ‘person’ will answer the phone. They will send you a call tag for you to return it using UPS. From that point, it will possibly take 1 month to get a new set. It took me a month to receive my ‘new’ set in a completely different serial numbered box. Go figure!! As for buying a new motherboard, you could probably buy a new television for what you will pay for repair and the new board. Avoid the ILO brand though if you purchase another set. I truly hope this helps you.
Unlike Mr. Cocker, who has very limited English skills and a limited vocabulary, most of us would do anything to help each other out.
Mr. Cocker, I believe you mean ‘losers’. Look in the mirror when you call somebody a ‘looser’.
191 J.D. // Feb 4, 2007 at 1:05 pm
Unfortunately I now find myself joining the rest of you, the poor consumer that purchased an ilo TV. If your ilo worked past the warranty period count yourself lucky. We purchased ours at our local Wal Mart on December 26th. Yesterday, February 3rd, the screen started flickering, going on and off, and it started making a hissing noise.
Yep it took only 39 days. It’s now Superbowl Sunday and I’ve had to cancel my small gathering of a few friends coming over to watch the game. Chili and chips and dips are made. Beer is cold. The TV is dead. At least the beer is cold.
I called Wal Mart today, prior to finding this site. I can’t find my receipt. And sense Wal Mart takes your check and does an electronic transfer and hands your check back to you, there is a good chance the check is with the receipt, where ever that may be. I do have my bank statement showing an electric transfer to Wal Mart on December 28th. Not good enough for our fine big box retailer friends.
You’d think they would want to not continue to alienate consumers as many of us as there are that are suffering from ileitis. Did I hear class action suit? Enjoy the Superbowl. Maybe one of you could tell me who wins.
192 Melinda // Feb 4, 2007 at 3:32 pm
J.D.
So sorry for your dilemma! We all know how you feel. My television did not go out on such a famous occasion but ruined my nighttime t.v. watching for a long time period. Good luck dealing with the company. Call the 800 number listed above. They will probably help you out. I would ditch the television as quickly as I could if I were in your shoes.
193 Maxomus // Feb 4, 2007 at 4:37 pm
wait a second, so you mean to tell me even though there is so many of us having the exact same things happening to the ilo tv’s and the company knows about it, and Walmart does to. that even though we already spent $700 or more for a set that doesnt work. and we send it to the manufacturer, that we have to buy the same piece of crap for $700 or more again, because the mother board is out!? Who in the hell knows how to start a class action?? I will be the first on the list with you!!
194 Maxomus // Feb 4, 2007 at 4:45 pm
pissed, pissed , pissed!!! I Dont understand why nobody wants to start a class action. I would if I knew how, or had the money, but I spent that on the tv!! I can’t beleive the ilo company is burning people twice on tvs that everyone has having the exact same thing going out on them!! Someone start a class action, and let me know, I’ll be happy to sign the paper work!!
195 Maxomus // Feb 4, 2007 at 4:46 pm
maxomus@aol.com
196 Maxomus // Feb 4, 2007 at 5:47 pm
just so this site knows, and everyone else on here that reads this… I notified a local news station about the problems with the ilo HDTV and the problems with ilo and Walmart. I also notified Walmart.
197 Scott // Feb 5, 2007 at 2:54 pm
Cocker ~ You were trying to be funny and ended up looking like a complete idiot. Wow, “POOR YOU” for putting your foot in your mouth and having so many people see just how stupid you really are.
198 Mike // Feb 7, 2007 at 7:24 pm
How about just talking about iLo and walmart and leave the union bull out of it. I bought the 32″ LCD HDTV and it went out in two weeks…you couldn’t change the channel, select an input, adjust the volume with either the tv remote or on the tv. Wal mart exchanged it, and the new one went out in 3 months…now they won’t exchange it or give me my money back. The PRODUCT sucks…it is all over the internet with the same exact problem with hundreds of people. If walmart is going to carry this brand, and callit their own brand, they should stand behind it…period. Whne you spend $850 on something it should last more than a couple of weeks to a couple of months. But beyond that, walmart HAS to be aware that the tv’s have issues…yet they keep selling them and then reject the customer…that makes walmart just as much the problem as iLo…so quit defending walmart and iLo and admit that they suck for scamming people in this manner over and over for hundreds of times.
199 james // Feb 7, 2007 at 10:02 pm
I came to this site to research the ilo brand and glad to get the information. I definately wil not buy ilo. Have any of you the have been burned by ilo and WalMart’s lack of customer service, considered writing a letter to the editor of your local newspaper warning other
WalMart customer to stay away from buying that brand and the reasons as you have described hear. That might move WalMart to do something about the problem.
A little over a year ago I purchased a new monitor for my computer. It is a Samsung SyncMaster 910MP and has a 20″ flat screen. It is also a LCD television. I have only used it a a television for a couple of times. It’s primary purpose was for the computer. I have not had any complaints with it. I have been wondering about the quality of their 42″ plasma or lcd televisions. Have any of you had any experience
with them or Akai? Thanks.
200 james // Feb 7, 2007 at 10:12 pm
Sorry I failed to thoroughly proof read my comment. Should have typed here rather than hear.
201 Scott // Feb 8, 2007 at 1:15 pm
Mike ~ I agree with you 100%. Walmart is more than aware of the problem and has just turned their back on it. If everyone who has been burned by them complains to Consumer Affairs in their state – this will help. They can bring an action against Walmart for us since the situation is so massive. It’s a shame that a company this big would allow this to continue. They are already involved in 1 giant class action suit that is all over the news right now. Now would be a great time to expose this and put the heat to them.
202 Scott // Feb 8, 2007 at 1:31 pm
James~ I recently purchased (after my iLo Tv went bad) a 40″ Samsung LCD Tv and love it. After reviewing the warranty I found that all Samsung LCD’s are covered for parts and labor for 1 year and since the TV is larger than 24″, they provide in-home service/repair at no additional cost! I am very glad this site helped you not to buy an iLo.
203 Maxomus // Feb 8, 2007 at 3:53 pm
I Contacted Walmart today to get a merchant receipt that ilo wants in order to fix or replace the junk 32 inch HDTV that only powers on and off butYou cant change channels, volume etc…anyway, enough about that. Walmart said they cant even find when my TV was purchased with them!!! but I have the purchase date on my warrantee 4/17/06. ilo will not do anything to my tv unless they have a merchant receipt from walmart because i do not have a copy of my receipt. But yet, ilo told me they would fix or replace for free the tv. and they are sending me out a shipping label to put on my box for UPS. Ihavent even got the label yet and its been a week..I contacted a local news station for help.. im waiting for an answer,, im also contacting the state attourny generals office, the B.B.B., and consumer affairs. if anyone else on here sees this and is currently seeking leagal advice,, let me know, so I can figure out how to at least get my money back from this piece of HUDGE SHIT TV!!
204 Maxomus // Feb 8, 2007 at 3:57 pm
I forgot to mention, when i spoke to the manager from Walmart, he told me they are dropping the ilo/initial brand,,,gee I wonder why?
205 Maxomus // Feb 8, 2007 at 4:16 pm
Mike I have reported to consumer affairs, and I havent heard anything from them and its been a week
206 Melinda // Feb 8, 2007 at 7:35 pm
I am so glad that this site has derailed some folks from the ILO brand. Nothing could please me more than to see this company go bad. (actually they are already bad, I guess I’m thinking they should be exposed for what they are) I think they have screwed up enough people to date.
Maxomus: If this helps you at all, ILO never got a copy of my receipt. I did not send it with the television when I returned it to California. They never told me to enclose the receipt. After they had the television set for a month, I received a phone call from a girl who stated the company was sending me a ‘new’ television and asked me if I still had my receipt for the one I had received as a gift. I told her I did but the date was not legible enough to send through a fax machine. She told me it was okay they didn’t need the receipt and that my ‘new’ television was being shipped that same day. The next day, I received a call from a guy who told me the company had ‘repaired’ my television and all they were waiting on was a copy of my receipt to ship it to me. I called the girl I had spoken with the day before and she said everything had been taken care of and they did NOT need my receipt. As I said before in past entries, the right hand does not know what the left hand is doing in this SICKO company.
207 Melinda // Feb 8, 2007 at 7:36 pm
Maxomus,
I emailed the television station on your email. The guy never responded to my mail.
208 wes // Feb 9, 2007 at 2:20 am
My ilo 26 stopped working after 50 days. I called Wal-Mart customer service. All I needed was the receipt. I did not have the original box. This was no problem. They kindly gave me a full refund, no questions asked. They did not turn on the set to verify my problem. They were well aware of the quality issues with ilo. Does anyone have any recommendations as to another brand of television?
209 Melinda // Feb 9, 2007 at 5:21 am
Wes,
It appears that the handling of the ILO problems are being handled differently in different parts of the country. (of course, this is assuming we are all from different areas) My hometown Wal Mart would not consider helping me with my problems. When I received the ‘new’ set from ILO and tried to exchange it with them, they scrutinized the box and television and refused to exchange the set. I found one in a town close by that would exchange the set. I exchanged it for a 32″ RCA and it has been a good one so far. I’ve read on this site that the Sanyo is good. The best television set I have ever seen is a Pioneer. I’m not sure if they have HDTV’s or not. Good luck.
210 Maxomus // Feb 9, 2007 at 10:22 am
Melinda- give him time to respond he gets 300 email requests a week
211 melinda // Feb 9, 2007 at 11:10 am
ok
212 Scott // Feb 9, 2007 at 3:40 pm
Wes ~ I think Walmart is feeling some heat from all of the complaints brought against them for the “DEFECTIVE” iLo brand. Since your TV went out in only 50 days, they had no other option but to handle the situation quickly to avoid more trouble. I’m glad they did this for you because it is really difficult to resolve otherwise. I agree with Melinda. I have RCA, Philips, and Samsung LCD TV’s. The RCA is over 1 year old, Philips=8mos.old, and Samsung=1-1/2 mos. old. No problems from any and I think they are all equal in quality but Samsung has the best picture. It has a 6000:1 contrast ration so that explains that! It also has 2 HDMI connections so less cables. I would recommend all 3 with an emphasis on Samsung because of the additional HDMI connection and high contrast ratio. I hope this helps and THANKS for sharing your story as it shows there is a light at the end of tunnel for some.
213 Scott // Feb 9, 2007 at 5:25 pm
Sorry, should have been >
214 Scott // Feb 9, 2007 at 5:29 pm
My system got me again! It should have read “a light at the end of THE tunnel”.
215 Melinda // Feb 9, 2007 at 5:54 pm
HAHA……..just because you have a teacher online here doesn’t mean you have to correct everything. :) I’m used to reading crazy stuff all the time!!
I hope WalMart is feeling the heat, Scott. They deserve to feel heat with this junk. I spent 300.00 more for the 32″ that I would not have had to spend had the 26″ worked properly. However, I am proud of my 32″ screen. I love the size.
216 Daniel // Feb 9, 2007 at 6:57 pm
Well… what a read! My wife won a 42″ ilo tv in september. It died today. I have no receipt. I am trying to get one from the contest people. I will call the numbers as soon as i can. Thank You to all the posters who have given needed info on this product. Our set just blew the breaker and then refused to come back on.
217 Melinda // Feb 10, 2007 at 7:01 am
You’re welcome Daniel!! We stay on this site so we can help people in the same shape we have all been in. Good luck in your endeavor of trying to get something worked out.
218 misterE // Feb 10, 2007 at 4:09 pm
Unions suck, Wal-Mart sucks, ILO sucks, all of you suck. Get a life.
219 Melinda // Feb 10, 2007 at 4:39 pm
misterE,
You sound like ‘Dick’. Unlike yourself, we have a life and intend on helping others make their life better and easier. People with unlimited vocabularies are disgusting.
220 Scott // Feb 11, 2007 at 2:40 pm
Hey Melinda ~ That was good! I am still laughing. Looks like another one bites the dust!
221 Melinda // Feb 11, 2007 at 3:40 pm
Thx Scott. :)
I looked up the site Maxomus mentioned in an earlier blog and most of those folks have had trouble with the 32″ ILO. As you read along, you will find there are several folks who describe the same problem we all have had with our sets, both 26″ and 32″. Several would like to start a class action suit against WalMart for knowingly selling this piece of crap. After all the complaints throughtout the United States, you would think they would take a hint. When I was having all my trouble, I thought I was the only Wal Mart customer who had gotten screwed. They definitely did not want to help me and did NOT help me!!! It is amazing that the ILO brand has caused so many problems and they continue to sell it to the public.
222 Maxomus // Feb 12, 2007 at 12:20 am
ATTN: I’m trying to do something about the products that ilo and Walmart are ripping people off with. If anyone wants to leave me there email address so the B.B.B. or Consumer Affairs might want information from you as well, then contact me at maxomus@aol.com and I’ll give them your email address or whatever else information you leave me.
223 Maxomus // Feb 12, 2007 at 12:23 am
ATTN: I’m trying to do something about the products that ilo and Walmart are ripping people off with. If anyone wants to leave me there email address so the B.B.B. or Consumer Affairs might want information from you as well, then contact me at maxomus@aol.com and I’ll give them your email address or whatever else information you leave me.
224 Maxomus // Feb 12, 2007 at 12:35 am
Forgot to mention, I’m still stuck with the DEFECTIVE 32inch HDTV, and I still cannot get any help what so ever from Walmart or ilo.
225 Daniel // Feb 12, 2007 at 10:02 am
well I called the 800 474 0045 number and was told that while they make ilo 42″ tvs that my tv’s model number meant they didn’t make mine. they also told me that there are 4 companies that make ilo tvs but they had no other contact info for the other three companies. end result…nada… still try other numbers……Daniel
226 DanielG // Feb 12, 2007 at 10:05 am
just for the record, I am Not the Daniel that is happy with his ilo TV, all new posts from me will be under DanielG
227 DanielG // Feb 12, 2007 at 10:49 am
and the beat goes on… I have now called 7 numbers and am on hold as i write this, a company called “Viore” is telling me that without a receipt I’m kinda SOL but he is telling me a local service center will send a rep to my home. Then he comes back on the phone and tells me that I will have to have a receipt before any work will be done. Hhe also said that he had to refer my case to corporate and that they would take two weeks to find a service center as he was unable to do so. Then the service center would take ten days to contact me about coming to my home to repair the set but again no service would be done without a reciept. and the beat goes on….DanielG
228 DanielG // Feb 12, 2007 at 10:53 am
Sorry, I forgot tell you all, the number to contact if your model number starts with “PDP” is 1-866-278-5900. That will connect you to this company called “VIORE” happy landings….DanielG
229 DanielG // Feb 12, 2007 at 10:59 am
So as I sit here at a supposed dead end I am wondering why if there are so many sets dying under the umbrella of the “ilo’ brand name then why havn’t they had a recall? The I realize, nobody died…no houses burnt down, no children were maimed. All that happened is a lot of people got robbed. and the beat goes on………DanielG
230 Maxomus // Feb 12, 2007 at 12:22 pm
I just received the shipping label ilo promised me today. I sent the 32inch HDTV out today. Crossing my fingers and waiting it out now to see what happens next.
231 DanielG // Feb 12, 2007 at 12:46 pm
Maxomus, what was the number you called for the shipping label? and did you have to have a receipt? DanielG
232 Maxomus // Feb 12, 2007 at 7:46 pm
Daniel–the number to call is 1-800-216-5156 you will be on hold for 15 minutes or so, but they will answer. And yes they do ask for a receipt. However, in my situation, I lost my copy of a receipt also, but ilo sent me a shipping label anyway. So I went on ahead and sent the 32 inch ilo HDTV out anyway because the Walmart I purchased my tv at said they cannot look up a merchant receipt that ilo asked me to get from Walmart. The other reason I sent it out anyway is because I dont believe you should have to show a receipt on an item that should be on recall anyway for defective parts! plus ilo promised me they would so call “repair” my set. So my advice, if you can get ilo to send you a shipping label, send your tv out even without the receipt, because as far as I see it, its broke anyway, and its not like anyone else would fix the peice of crap anyway, so might as well take the risk and send it anyway. If they still wont repair or replace mine, they can just keep it, and I’ll continue to pursue with the B.B.B. and consumer affairs on the defective ilo brand products to get some kind of resolution out of it, and just go out and cut my loses and get a new and better brand tv.
233 Maxomus // Feb 12, 2007 at 7:49 pm
ilo promised to “repair” my set at no cost to me.
234 Maxomus // Feb 12, 2007 at 7:54 pm
at least Im not staring at the junk in my living room anymore, so its out of my hands for now, so I’ll just wait it out and see what happens.
235 Maria // Feb 12, 2007 at 10:20 pm
I have to agree the ilo brand tv that Wal-Mart sells sucks. I only had it for 5 months and the piece of sh….. did not want to turn on. I tried everything. Diffrent outlets, even giving it a few minutes. The only thing I would have to disagree on is that Wal-Mart is only a retail store and by that being said…Make sure who it is you are blaming when it comes to your purchase. I made a poor choice, but that’s my bad.
236 Christopher // Feb 13, 2007 at 9:40 am
I bought an ilo 27″ lcd hdtv lastnight at walmart.
I am bringing it back today, due to all of the feedback. Thank You All for the info on ilo.
237 Maxomus // Feb 13, 2007 at 5:34 pm
Maria– we are blaming Walmart for selling ilo devices that should be on recall for having defective parts, but Walmart and ilo/ initial (manufacturer) are still selling the devices regardless of the problems with them. And yes, Walmart and the manufacturer are well aware of the defective devices. And the customer gets ripped off.
238 Melinda // Feb 13, 2007 at 7:04 pm
Maria,
WalMart should be held accountable for knowingly selling defective electronics. With all the complaints they have received from this ‘housebrand’, they should look into the company and STOP selling this crap.
239 DanielG // Feb 14, 2007 at 11:11 am
Well, I called the number Maxomus, waited and waited and then they told me to leave a message. and the beat goes on……
240 Maxomus // Feb 14, 2007 at 6:22 pm
Daniel- keep trying, and if u still dont get any help, contact the B.B.B. and consumer affairs.
241 cheryl // Feb 16, 2007 at 9:57 am
I wish i would have seen this site before i bought my Ilo Tv. I had the same exact problems that everyone else did. When i finally got hold of someone at the 800- number, they did agree to repair mine free of charge and sent me a UPS label. It took about a week or so to get my label. Of course i didn’t have the original box after five months, so i had to go to UPS and back the $15 dollars for them to pack it for me. The whole process took around 4 weeks since. My television was shipped to some office in California and once i got it back i did realize that this was not the same tv i originally had and it did indeed have a different serial number. The tv works fine now, but i suppose if it goes out again i wont be able to get it fixed, so buyer beware! Also does anyone with Dish Network have this television that has been able to program it? I know it’s an off beat brand and rarely will a universal remote work with it…but i suppose it doesnt hurt to ask.
242 DanielG // Feb 16, 2007 at 11:04 am
Greetings, I got a call from Remy Delgado, His # and email was posted here. He was a very nice guy and sadly to say he was no help. It turns out that his company Will be very helpful if your ilo tv has “initial technology’ on the back. His company is helping those who have 26″ or 32″ initial technology made ilo tvs. Also He told me that they are sending out thousands of new tvs to walmart still. It would seem the rumors about Walmart dropping the line are false. Remy is a good man and can help many of you. MY TV was made by “Superior Enterprises” out of woodland Hills ,CA. There is no listing for the company in any yellow page internet listing and a Google search did not show anything as well…. and the beat goes on……
243 Scott // Feb 16, 2007 at 6:24 pm
Cheryl ~ I previously worked with Direct TV trying to program my Direct remote for the iLo 32″ LCD and no go. I have read comments on this site and others that some people had results using Funai & Initial’s codes, but they didnt work for me.
Daniel ~ I know where you’re coming from! I would not waste anymore time. Go direct to Consumer Affairs and file a complaint. Let Walmart figure out who needs to be called and have them handle the situation. They should have provided you with all the data for warranty / repair work and did not. Even if you lost the paperwork – They turned their back on you like they did most of us.
It’s a shame how much time so many people have wasted with this iLo tv.
244 Melinda // Feb 17, 2007 at 6:10 am
Cheryl,
Sounds like you had the same experience as I did with the serial numbers. If this television goes bad and you need a box, I was told by an ILO rep that you could go to WalMart and ask them for a box. ILO representatives told me that it did not matter if your television and the box had different serial numbers that when the television reached California, they only cared about the serial number on the television set itself. I, personally, cannot imagine why WalMart would hang on to the ILO boxes. ILO also told me they would send me a box from the company. My husband, luckily, kept the box and we used it to return my set.
My local cable company told me they had never heard of the ILO brand and there was no code to work on the cable boxes. From what I have read on this site and another site, there could be a code under the Funai (?) brand name.
Good luck with your ‘new’ set. I hope it lasts you forever but with the track record of these television sets, it is just a matter of time before you experience the same trouble.
Daniel,
Sadly to say, the beat does go on……..
245 Tim // Feb 17, 2007 at 12:00 pm
I purchased an ilo 27″ LCD HDTV and I have directv plus dvr with the RC32 remote. I was wondering if anyone had the remote code to allow the directv remote to control the ilo?
246 Scott // Feb 17, 2007 at 12:15 pm
Tim ~ I previously worked with Direct TV trying to program my Direct remote for the iLo 32 LCD and no go. I have read comments on this site and others that some people had results using Funai & Initial’s codes, but they didnt work for me.
247 Johnny // Feb 17, 2007 at 2:18 pm
I bought a 26″ Ilo in Sept. 2005. It is used 16 hours a day and is perfect. In fact, I bought a Sharp two months ago and it is not nearly as good picture quality. I am returning the Sharp and getting another Ilo. The Walmart where I shop gives 90 days customer satisfaction on TV’s and asks no questions for the reason of return.
248 Johnny // Feb 17, 2007 at 2:29 pm
The only negative on the Ilo is that the Dish Network remote is not compatible with the TV. I found a source in California that makes a remote that can be programmed to the Ilo. Can’t remember the name of the co. and I’m away from home.
249 Johnny // Feb 17, 2007 at 2:37 pm
The company for a remote that works with Ilo and Dish Network is Universal Electronics. Phone is 714-820-1000. Don’t know if works with Direct TV or not.
250 Melinda // Feb 17, 2007 at 2:41 pm
Johnny,
Congrats!! You are one of very few on this site who has had a good experience with the ILO product. The WalMart in my hometown is less than cooperative when dealing with this brand and if you’ll read more on this site, you’ll see a lot of WalMarts are the same. The ILO is a piece of crap and should be taken out of the stores. In my case, my set went bad 15 days past the 90 day warranty. Wonder what your WalMart would’ve done in that case? Try them and see.
251 MelissaL // Feb 18, 2007 at 9:16 am
Just wanted to add that I had the same problem w/ my 26″ inch ILO. 4 months after receiving it as a gift, all TV and remote buttons stopped working. Customer Svc was helpful at first, and I even got someone’s direct ext., but downhill from there. I paid over $50 to package it for UPS shipment, after which ILO kept the TV for a month, then returned my original set (same serial #) to me “fixed.” Upon immediate use, the channel Up/Down buttons don’t work (on remote or on TV set), nor do the Y/Pb/Pr ports. My “direct” contact at customer svc. is no longer named on her voicemail box and nobody answers that line, and I’ve been reduced to waiting on hold for 15-20 min only to leave several unanswered voicemails. They won’t reply to my request to reimburse the packaging $, and when emailed for troubleshooting advice, they suggested calling the 800 #. They’ve also said via email that if there are only minor problems, I could send the TV back for repairs. Most likely for another $50 or so, and for another month or so, only to remain broken – but I guess I won’t know that until I speak to another customer svc rep to arrange it. Definitely not holding my breath for that. This company is the worst!
252 Maxomus // Feb 18, 2007 at 12:33 pm
If alot more people on here report there problems to consumer affairs and the Better Business Bureau, mabe something could be done about it. I just got a response from the B.B.B. and they are looking into the problem with the Walmart in my area. I also reported to them the problems I have with ilo/initial. I also reported ilo/initial to the B.B.B. and consumer affairs. Im still waiting for a response for the complaints I made about the manufacturer. I will keep you all updated. Again, if the B.B.B and consumer affairs gets enough complaints from alot of different people about the same problems with defective ilo/initial products, then the power of numbers should get them to take further steps.
253 theodore gardiner // Feb 19, 2007 at 8:37 am
I have two ilo sets a 26 and a 32 both work fine but where do i get a replacement remote for the 32 none of the universal remotes work i try two codes that they have and they don’t work ,my dog chuded it up i can’t even find a phone number or e-mail to try to buy a new one from the compony. help some one please !!!!
254 Maxomus // Feb 19, 2007 at 10:47 am
best advice Theodore…, take the set back fast before you run into more problems soon. the ilo sets are defective devices with bad mother boards that Walmart and ilo/initial are both aware of, but continue to sell to customers. What mainly happens to the TV set when they go bad is.., the only thing that works on the set is the power on and off buttons. Nothing else on the sets work, even when using a remote. If you look at the complaints above, you’ll see that this happens to alot of peoples sets. take the set back before its too late. most of the time the sets go bad before 1 year is up.
255 Maxomus // Feb 19, 2007 at 10:51 am
Theodore–another good link to look at is…http://ask.pvrblog.com/2004/11/i_am_looking_fo.html
256 Melinda // Feb 19, 2007 at 11:17 am
Theodore,
Take the advice from Maxomus!!! Return the sets as soon as possible, if at all possible. The ILO brand is a piece of crap and WalMart is doing very little or nothing, evidently depending on which part of the country you live in, for the customers who are being screwed by them and ILO. Run as fast as you can to your local WalMart and return the sets.
257 Scott // Feb 19, 2007 at 11:39 am
Johnny ~ Did you go to school on a LONG bus or a SHORT bus?? You would have to be the biggest IDIOT in the world to trade a sharp for an iLo after reading just a few of the comments on this site. iLo is not a better brand and you know that. Why are you playing games?
258 Maxomus // Feb 19, 2007 at 2:02 pm
My guess Scott, is that Johnny is either a Walmart, or ilo Rep…. or just plain stupid.
259 Maxomus // Feb 19, 2007 at 2:05 pm
But then again, everyone on this blog did make the mistake of buying an ilo…and yes, I feel stupid for buying one. lol
260 Lester // Feb 19, 2007 at 3:00 pm
Thanks for the advice. I’am a Wal*Mart associate just starting to work in the electronics department. I try to steer people towards products that I have used at home, that I know work but people have there own judgement call, and I must say the all mighty dollar figure talks more than a name brand. You do pay for what you get. What you save in the short run may not be all the hassle you asked for. And I did try to wrong them!!!! Remember you bought it, I did try to warn you.
261 Melinda // Feb 19, 2007 at 3:24 pm
Kudos to you Lester!!! I’m glad somebody at WalMart is seeing the light. Steer as many folks as you can away from the ILO. It is a piece of junk and with all the complaints filing in, surely WalMart and ILO are both aware of the situation. You will be doing anybody who considers purchasing the ILO a favor if you change their mind. Give them this web address and they can read for themselves. Thank you, from me, for doing WalMart television shoppers a favor.
262 Melinda // Feb 19, 2007 at 3:26 pm
Sharp shooting Scott!!! It doesn’t take a rocket scientist to figure out which bus he came in on. He must have come in on the turnip truck!!
263 Melinda // Feb 19, 2007 at 3:27 pm
Scott and Maxomus,
You both hit the nail on the head!!!!
264 Maxomus // Feb 19, 2007 at 6:57 pm
Hey Lester, if you found this site and read it over, thenyou also must know that the ilo products are defective. So since you are a walmart associate thats against the ilo brand they sell, why dont you put in a word for us at the corporate office about the defective ilo products?. I’m more worried about the fact that Walmart sells products knowing its defective. The price does have some facter in it, but just because its cheaper doesnt mean that it should be defective also.
265 Maxomus // Feb 19, 2007 at 7:02 pm
Unless Lester, you Think its ok to sell defective items, regardless of price.
266 Maxomus // Feb 19, 2007 at 7:14 pm
Never mind lester, dont go to corporate, your job is not under “warranty”
267 Lester // Feb 19, 2007 at 7:50 pm
I’am just a lowly associate at the bottom at the bottom of the corporate feed chain. I try my best to help people out but in the end if the want to buy the product from our store, I sell it to them, even though the hear my warning cries. As the say. ” The customer is ALWAYS right” even thought they are wrong. And I did find this site because I was doing research on this product and we just got it in the store. If anybody wanted to they could have done more research and found out themselves before diving in and spending money first.
268 Melinda // Feb 20, 2007 at 5:23 am
Lester,
Please continue to do your part in steering folks away from the ILO product. Unfortunately, when the television sets are side by side showing the same picture, the ILO has a better picture than most of the other brands. Even knowing the piece of junk the company produces, I can still go in WalMart and compare the pictures and determine the ILO has a better picture. Also, your average person does NOT research to determine which television to purchase. The fact that the ILO picture quality looks good in the store will sell the product. The problems begin pretty much after the 90-day warranty expires. When I returned my ILO set to California, the picture was still looking good. My misfortune was that I did not want to watch the same channel at all times with the volume uncontrollable. Deter all customers away from this product and you’ll be doing them a favor.
269 Lester // Feb 20, 2007 at 6:49 am
Did some more research and our Wal*Mart carries the Digistar brand also. Found out it is a much more reliable set which the processors are made for the high end Toshiba, Panisonic brands. Will try to sell them this model instead. Later gang.
270 Maxomus // Feb 20, 2007 at 2:56 pm
Lester, thanks for the advice. From now on i’ll “research” everything that I want to buy from Walmart before I purchase anything from there…Not, come on guy, honestly how many people have you seen come into your store and buy something from Walmart, and said they researched it first. come to realality, people dont have the time for one, to do that, and I thought along with most other people, that Walmart is supposed to be a place where people can trust what is being sold there. I mean, if Walmart wants customers to be happy with there store, then dont sell products that Walmart knows is defective. If you ask me, that makes unhappy customers, and that leads to no customers.
271 cellisk // Feb 20, 2007 at 7:15 pm
Hello folks! Here’s another poor sucker! This almost seems like a 12-step program. Hi, my name is ________ and I bought an Ilo tv. Mine was a 26″ lcd that passed on after 5 months. Same problems…no workable controls. I bought mine from a vendor on Ebay, however. I “saved” about $150 on the walmart price, but all the same, it’s gone. I even researched the set before I bought it but never found this site, and am I ever @#$@#$%$#%^ disappointed. Any advice?
272 wilburn mitchell // Feb 20, 2007 at 7:40 pm
Please where can find a user’s manual for the ilo LCD Mod. V27DMBX-U12 S/N DPF511M1030,
Are just post a WEB site where i can down load one.
Thanks
WM
273 Lester // Feb 20, 2007 at 8:54 pm
Maxomus,I’am so sorry you have a “chip” on your shoulder about Wal*Mart and all it’s products we sell, good or bad. You get that with any retail store. At least I’am trying to make a difference for customers that I talk to. I wouldn’t be researching stuff about it if I didn’t care
Oh, and by the way if I’am going to shovel out over 1,000 dollars or more on a TV set, you bet most people are going to ask for more info. Come on, and I bet you go to the car dealership and trust that they all have “reliable” cars on the lot. Looks like you have a bone to pick with Wal*Mart thats all. Have a great day everybody.
274 Sandra // Feb 21, 2007 at 6:25 am
Lester, thank you for doing a great job! I think most of us realize that Walmart sells the same products as many other retailers, and we have no problem with that.
The problem is the brand iLo. When a store has a store brand, they should back it, and pull it off the shelves and recall it if it’s defective. Walmart isn’t doing that. How could it be more cost effective to continue selling a defective product with mounting returns, repairs, replacements, and dissatisfied customers? We’d all like to see some kind of ACTION on Walmart’s part, instead of continuing this scam.
When I returned my first iLo for an even exchange, the customer service mgr refused to give me a credit for the $40 rollback, and told me that the 2nd TV would not be returnable. I felt satisfied to just walk out with a supposedly “good” TV. When the second TV displayed the same defect, I went in armed with a 28 page Internet print-out of like complaints from other customers. The mgr wasn’t there, and the young woman at the desk readily took the TV back. I got my full credit. By then, there had been a second rollback, as Walmart continued to sell the defective TV. The woman at the desk even told me that I should have have received the $40 rollback with the exchange.
Why, why, why is this continuing? That is the question.
275 Lester // Feb 21, 2007 at 8:27 am
Just a quick update to our story here. Went into work today and guess what??? The Ilo 42″ plasma TV is being discontinued. Not available anymore from the warehouse.
276 Maxomus // Feb 21, 2007 at 2:49 pm
OK need help here guys, I tried going thru the B.B.B. to try and do something about the defective ilo brand that Walmart wants to keep selling. I’m still not able to convince anyone that these ilo brand tv’s are defective. here is a copy and paste of Walmart response with the B.B.B on my complaint…2/21/2006
Wal-Mart manager “Scott” was correct that we would not be able to locate a receipt copy if the product was purchased with cash. It appears from the response that Ilo has taken responsibility for the product by providing the shipping label and the customer has commited his product to them via shipping. Ilo would be the one to handle the request for attention to this issue and it appears that they have taken steps to do this.
In speaking with our buyer with regards to the quality of product itself, I was informed that the higher rate of defective ilo brands correlates with the amount sold (Many more ilo brands are sold above the rest). He indicated that the return rates are not drastically different from other brands.
We strive to take care of our customers and any issues that arise. We allow return of defective equipment within 90 days w/receipt as posted in stores and we offer additional product care plans that cover TV’s for 2 years after the one year warranty for about half the price of our competitors. We want to help our customers and we believe we have taken measures to do that.
Sincerely,
Melanie McClain
Administrative Assistant
Wal-Mart Corporate Call Center
277 cellisk // Feb 22, 2007 at 8:34 am
“OK YOU BOUGHT IT FROM ME AND I CAN’T RETURN IT THIS IS NOT MY FAULT IT’S iLO’S IT WAS WORKING WHEN I SOLD IT THATS ALL I CAN DO FOR YOU.THATS A CHANCE WE ALL TAKE WHILE SHOPPING ONLINE THATS WHY PEOPLE GO TO STORES YOU WORK RETAIL FOR SO LONG YOU SHOULD KNOW THIS.” “What do you want me do its been five months im going on your word what happen to the tv no one but you has had this problem I dont have a reciept and you dont either if its true what you said about the credit you should be able to to take it back.”
These are direct quotes from the vendor I bought this from on Ebay. Just to let people know who I am dealing with.
278 Roger // Feb 22, 2007 at 1:11 pm
I’ve owned several ilos with no problem at all. I doubt the product is as bad as some would have you to believe. Most of these people are probably ex union workers who have worked themselves out of jobs like the American Auto Workers are getting ready to do. 70k to put the same part on all day.( My 5 yr. old will do it for 30k) With that said I really believe they are just upset that the free ride their great grandfathers work for is coming to an end. Yes I live in the suburbs. Worked my way there didn’t sit on my ass waiting for a handout when I was in the ghetto. As for the folks that keep mentioning class action suit against the manufacturer, they have proven themselves to be losers by waiting for someone to go to court and jumping on the bandwagon with no financial risk to themselves. To get to the point WOULD YOU TAKE ADVICE FROM THESE TYPE OF PEOPLE? Also, I do not work for Walmart, I compared my sets will they were next to the other brands in the store. By the way are you unemployed or ex union workers able to feed your kids with all the extra cash you spent on other brands? Try reading a book sometime you might learn something.
279 Scott // Feb 22, 2007 at 2:59 pm
Wally World and KameApart are called what they are because of the mostly cheap crap they sell. That said, I purchased a 27″ Phillips Magnavox from WalMart in 1994, and have never ever had any problems with it. It is now the kid’s daily watcher, and probably will be for years to come. It has not even lost one iota of picture quality-go figure.
280 Scott // Feb 22, 2007 at 3:11 pm
Come to think of it, I purchased the same 27″ Phillips Magnavox for my brother in law for Christmas that same year, and he still has his also. His experience has been the same. Guess I got lucky twice. As far as flat screens, my laptop has a HD screen and i have a TV tuner card hooked up to it, and let me tell you-it may be small, but the picture is phenominal! Plus, I can run the laptop’s sound through my Surround Sound Theater system and I get great sound quality too.
281 Maxomus // Feb 22, 2007 at 3:17 pm
Roger you need to read all the complaints above to see that the ilo brand is DEFECTIVE. We all have the exact same thing going out on the tvs. the sets only power on and off, nothing else works even with a remote. its happening to all the ilo sets. given enough time of use it will happen to yoursw as well. we are all upset that Walmart sells ilo brand products that are DEFECTIVE! Why do people like you, or Walmart, or ilo, not see this?! Walmart should not sell any product that is DEFECTIVE regardless of its price. in other words, if i pay $1000 for a sony and it lasts 10 years, i got my money worth on that item. but if i pay $1000 for an ilo, and it lasts 3 months because it is DEFECTIVE like everyone else who has one. then then price is not the problem,the product is the problem. Money is not my problem. My problem is that the ilo brand is DEFECTIVE!!!, SAY IT WITH ME,,,DEFECTIVE…and the chip I have on my shoulder, is that Walmart knows they are DEFECTIVE, but still sells to customers anyway…REGARDLESS OF PRICE!!!
282 Maxomus // Feb 22, 2007 at 3:20 pm
DE-FEC-TIVE
283 Melinda // Feb 22, 2007 at 3:24 pm
Roger,
What you have said makes no sense whatsoever. I am NOT an ex-union worker nor do I make 70K annually. My grandfathers did not work for a union nor the American Auto Workers Association. I am a school teacher with a doctorate degree. I chose that profession and I chose to continue my education until I had gone as far as I could go earning a degree. I, too, did not sit on my “ass” waiting for a handout. Never have sat on it waiting and never will!!! We are complaining about the ILO products because they are a piece of crap. Evidently since you have ‘owned’ several ILO’s up to now, you got one of the sets before the motherboards began to go bad. I thought the ILO picture was wonderful when it was first hooked up in my home. The problem began 15 days after the warranty expired. NO HELP FROM WALMART!!!! This company is a train wreck waiting to happen. Buy stock in ILO so you can educate your 5 year old so he/she does not have to work in the American Auto Workers field for 30K. Why don’t you get off this site and read him/her a book so learning will take place in your own home. GET REAL!!!!! Surely you can see the justification in being upset over the ILO brand after reading this site. If you cannot, pull up the site Maxomus has mentioned several times. There are many more people complaining about the same problem.
284 Maxomus // Feb 22, 2007 at 3:24 pm
DE-FEC-TIVE means its DOES NOT WORK. Money does not mean anything if its DE-FEC-TIVE !!!
285 Melinda // Feb 22, 2007 at 3:27 pm
Lester,
Thanks for your help!!! Deter them all away from the ILO!!!!
286 Maxomus // Feb 22, 2007 at 3:33 pm
Does Lester think the ilo tv’s are DEFECTIVE?
287 Melinda // Feb 22, 2007 at 4:18 pm
Seems like he is trying to help people out.
288 Roger // Feb 22, 2007 at 4:41 pm
Melinda,
Sorry if I offended you. I’m a little late on this blog. I was interested in purchasing another larger ilo set other than the two I own. So when I started reading the comments it seemed to me that quite a few people had an axe to grind with Walmart more so than the actual product that the discussion was about. I will say this, I researched several higher end tvs and found sites like this one that were full of upset customers like yourselves. I just wanted to make it clear to anyone who might be interested in purchasing an ilo set that I,ve had mine for several years with no problems. It seems to me that several previous bloggers will try to make people believe that you work for Walmart if you have anything good to say about the tvs. I have also seen them in several conference rooms throughout my travels and they all worked when we used them. I guess I must be blessed with regards to this particular issue. Once again the union statements were meant for previuos blooggers. I sincerely hope the best for all of you with your ilo problems.
Roger
289 misterE // Feb 22, 2007 at 6:17 pm
Ha Ha Ha…..Eat Me!
290 Scott1 // Feb 22, 2007 at 7:38 pm
Roger ~ All you had to do was comment on the Ilo’s you have and that would have been it. No one would have attacked you for that. Instead, you’re an asshole and decided to try and stir things up with your stupid comments. Apologize to yourself for being dumb.
Melinda ~ The comments posted earlier today are not mine. There are now (2) Scott’s, so I will use Scott1. By the way, if you had 2 TV’s that worked flawlessly why would you need to research anything before buying another? If they were that good, you would just go back to Walmart and buy another since they are so cheap!? Hmmmmm.
291 Melinda // Feb 22, 2007 at 7:40 pm
Roger,
I, too, do not understand the comments people are making about WalMart employees or the wages they receive.
The ILO television had a wonderful picture on it as it sat beside all the other ‘name’ brands. It worked perfectly for 3 months in my home. I actually thought my batteries had died in my remote when I began having troubles changing the channels and manipulating the volume control. After changing batteries and having no luck with my problems, I found they were just beginning. If you read from the beginning of this blog, you’ll see that most of us have had the same problem and it all relates back to the ILO company and WalMart knowingly selling this defective product.
I have absolutely no problem with WalMart, except the parking lot is always bad and I hate waiting in those long lines to get something a little bit cheaper. I do wish they would take responsibility for this piece of junk and refuse to sell it and give folks back their money or exchange it for a different brand.
If you have had your ILO televisions for a while, I would NOT buy one of the newer models. The motherboards are bad in them and they seem to go out right after the warranty expires. Honestly, you would think from reading all the same problems on this site and others, they were designed to do this.
I can not understand why the ILO televisions are continuing to work in the stores. You would think, unless they are selling their displays every few weeks, the sets in the store would be having the same problems. Perhaps, they never change the channel or turn up the volume.
Apology accepted.
292 Melinda // Feb 22, 2007 at 7:44 pm
Scott1,
I didn’t think that sounded like your normal responses.
I’ll look for Scott1 now.
293 KP // Feb 22, 2007 at 9:45 pm
all i can say is THANK YOU!!! i purchased a 26″ HD
ilo yesterday, 2/21/07. i’m taking it back tomorrow!!!
294 Roger // Feb 23, 2007 at 4:23 am
Scott,
I can see that you’re probably the type of person who buys the same make of automobile every time. Sounds like you lead an exciting life. I must have hit a nerve with you. I stated that I owned the sets for several years. I found a couple of brands that were close to the price of this one an decided to check them out. Once again sorry for the comments. Wasn’t directed at you I don’t think.
295 Scott1 // Feb 23, 2007 at 2:43 pm
Roger ~ I can see that you’re probably the type of person that buys a used car everytime because you dont make enough money for anything else. You’re the one surfing the internet trying to save a nickle on a piece of crap TV. I have a Lexus SUV, Chevy SUV, and Nissan 350. Which one should I buy again this year?
296 Roger // Feb 23, 2007 at 2:50 pm
Scott
RIGHT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
297 Maxomus // Feb 23, 2007 at 3:00 pm
Say “I” if any of you think the ilo brand tv’s are DEFECTIVE. and I don’t care how rich or poor you are.
298 cellisk // Feb 25, 2007 at 12:41 pm
“I”!!!!!!!
Just bought a sanyo and it is worlds above the ilo. The Sanyo was only $50 more (26″). I immediately noticed a lot of differences. The ilo sat on a tilt and it was also angled forward to the ceiling. The Sanyo FEELS much sturdier, has 4 picture viewing options, has their 800 # ON THE REMOTE! It also has onscreen instructions to help with channel setup, etc. The ilo is a complete trainwreck of electronics that should not be considered. I actually deterred a nice couple in the store who were considering it. I wish there was a larger forum for these comments.
299 Scott1 // Feb 26, 2007 at 12:55 pm
Maxomus ~ Respond back to the BBB asking them to have Walmart’s buyer provide them with the return records they claim to have. Walmart is passing the buck again. The return rate is WAY higher then they are reporting to the BBB and we all know that. Tell the BBB you are not satisfied with their response. Tell the BBB you want to know why Walmart is selling TV’s that their “suppliers” have admitted have BAD MOTHERBOARDS. Walmart brushed you off with a polite (bogus) statement but it does not have to end there. Don’t let them off easy.
300 Maxomus // Feb 26, 2007 at 1:41 pm
Thank you Scott1. I’m doing that now.
301 Maxomus // Feb 26, 2007 at 2:27 pm
ok guys lsten up..I just got off the phone with the rep. that is handling my case with the Better Business Bureau. I have giving the B.B.B. this web address and another one to look at about our complaints. According to the B.B.B. rep., the better business bureau will not even look at this site, or enforce anything on Walmart or ilo untill there is enough complaints filled with the B.B.B. The rep. suggested that we file complaints to the B.B.B. lacated in California, where ilo is located., and to fill the complaints against ilo. so come on guys if u want something done about these ilo crap machines. then start filling complaints…
302 Maxomus // Feb 26, 2007 at 2:29 pm
Sorry about spelling,,,lol im eating and typing at the same time.
303 Maxomus // Feb 26, 2007 at 2:41 pm
OK this is a re-write from above..lol, ok guys listen up..I just got off the phone with the rep. that is handling my case with the Better Business Bureau. I gave the B.B.B. this web address and another one to look at about our complaints. According to the B.B.B. rep., the better business bureau will not even look at this site, or enforce anything on Walmart or ilo untill there is enough complaints filed with the B.B.B. The rep. suggested that we file complaints to the B.B.B. located in California, where ilo is located., and to file the complaints against ilo. so come on guys, if u want something done about those ilo crap machines. then band together and file complaints with the B.B.B in California against ilo. here’s the address to file…https://odr.bbb.org/odrweb/public/GetStarted.aspx
304 Maxomus // Feb 26, 2007 at 2:48 pm
here is ilo’s info to help u file your complaint…NAME OF COMPANY..intial technology, inc…web site…initialdvd.com….phone number..1-800-216-5156..address…1935 puddingstone dr, la verne ca 91750. head of custoomer support email address….robert.support@initialdvd.com
305 Maxomus // Feb 26, 2007 at 2:56 pm
the reason the rep from the B.B.B. said to do it that way, is because if we file complaints against Walmart’s through out the country, then there might not be enough complaints on file with the B.B.B. in the area that your Walmart is located at. If we all complain to the B.B.B. in California against ilo, then there could be enough complaints generated for the B.B.B. to enforce action against the company.
306 Maxomus // Feb 26, 2007 at 3:00 pm
spelling is bad today sorry,,the name of the company is initial technology, inc
307 Scott1 // Feb 26, 2007 at 6:55 pm
Maxomus~ Now we are talking! Once I get home I’ll forward my complaint. Your efforts are appreciated by myself and I’m sure many others. These companies will soon see that it is not Ok to burn people with defective products. I’ll give the BBB my iLo so they can see what we are talking about.
308 Melinda // Feb 27, 2007 at 5:14 am
I’ll file a complaint later on today. Must go teach my 9 year olds right now. Thanks for the info. I’m all for stopping this bunch too.
309 Maxomus // Feb 27, 2007 at 12:29 pm
ok, thats 3 complaints, anyone else?
310 Scott1 // Feb 27, 2007 at 3:27 pm
Hello! ~
If you are new to this site please read this to save yourself a headache. I purchased an iLo 32″ LCD from Walmart even though my gut feeling said not to since I had never heard of the brand. I went “cheapo” and did because the picture looked pretty good and it was CHEAP.
My gut feeling was right since after 3-1/2 months the Tv would not do anything except turn on and off. I replaced the remote batteries, I contacted Walmart, I read the manual, I spent hours replacing cables, etc…
I found this site while looking for iLo’s telephone number and realized I was not the only one this happened to. The same problem has been reported by many people and we have agreed to steer other people from the brand because it is clearly defective.
One of the suppliers (see Melinda’s blog on 02.04.07 @ 8:25 am) admitted that the Motherboards were bad and that they were aware of the problem. Guess what! Walmart is still selling the Tv’s and claiming no knowledge of the defect!
Don’t blame Walmart’s store level employee’s, the union’s, the auto workers, or a homeless man on the corner. Walmart’s (Buyer) who has stats on the returns/complaints and who keeps buying them is responsible. If they were ethical they would send the data up the line to stop sales of the defective brand and show that Walmart does care. Why havent they? Because they are making money on them.
If you have purchased an Ilo brand Tv and have problems like a LOT of us did, go to the Link as copied below for the BBB in California to file a complaint. A lot of work has been done so you too don’t have to jump through hoops and waste your time.
With all of that said it should not matter how “cheap” something is and if the “cheap” product is defective the retailer should step up and offer some type of help and not ignore you.
I have agreed to ship my defective iLo tv (at my expense)to the BBB so they can see exactly what is going on. I hope this helps.
Link for bbb below.
https://odr.bbb.org/odrweb/public/GetStarted.aspx
311 Melinda // Feb 27, 2007 at 6:14 pm
Okay, good write up Scott1.
Now, to the heart of the message, I went to the BBB link and was doing quite well until it came to the page where I had to choose a WalMart I was complaining about. There were several listed in CA but I wasn’t sure which one to choose. Can somebody let me know????
312 Maxomus // Feb 27, 2007 at 8:29 pm
Melinda, if we all file complaints against the manufacturer, we would get to the root of the problem. dont file against Walmart in California. the idea was to file complaints against ilo, that is located in california.
313 Jesse // Feb 28, 2007 at 1:08 pm
Melinda, it seems you really know your stuff when it comes to this wortheless ilo. I got it as a xmas gift, worked great till jan 15th or so. Not sure when it went out, was in the process of moving. Now of course like so many others the board is shot(only on/off works)Can you please repost the correct number to call?Also did you have to mail a reciept as well?The temptation to see how it works with flying from the second story window
is strong.
314 Melinda // Feb 28, 2007 at 7:06 pm
Jesse,
I called 1-800-216-5156. I spoke with two or three different individuals at that number. (I have held on to one of the guy’s name in my desk if you need it.) You will receive a recording that will tell you your wait may last as long as 15 mins. Keep holding on and someone will finally answer the line.
I was not told to send a copy of my receipt by anyone at the 800 number in with the television when I returned it by UPS. After they had the television set for about 3 weeks, I received two calls. One caller told me my ‘new’ set had already been shipped to me. The second caller told me the only reason my ‘new’ television had not been sent to me was because they did not have a receipt on file for me. I called my husband and asked him to bring me the receipt from home. After looking at it, I saw that the date was not legible enough to fax a copy to their office. I called the 800 number and told them the date was very faint on my receipt and was told they did not need the receipt and my television had been shipped. These two phone calls from ILO were approximately 15 mins. apart on the same day. How can it be shipped and be on hold waiting for a receipt on the same day???
I know that is pretty confusing but as I have said in past entries here, the right hand does not know what the left hand is doing at that place.
After discovering that my ‘new’ set did not have the same serial number on the set in the box and the box itself, I called the 800 number again and told them I wanted the television and the box to have the same serial number because it appeared the entire process was shady. I asked what action would be taken if the ‘new’ set went out like the previous one had done and I returned it with the two different serial numbers. They responded by saying it did not matter if the serial numbers were the same, the company was only concerned with the serial number on the set itself. With that being said, if you do not have your original box to ship back to CA, see if WalMart has an ILO box. ILO told me you could go to WalMart and get a box. ILO also told me they would send me a box to return mine but they never did. They argued with me later that they indeed shipped me a box to return my set. HAHA
I am so thrilled to be rid of my ILO problem. My goal is to help as many folks as I can with their ILO problem and to steer as many good people away from this crappy deal.
People who do not understand us folks who have been screwed by ILO being upset need to get a life. A lot of misery has been spent on this company.
315 Melinda // Feb 28, 2007 at 7:07 pm
Jesse,
I wished I lived near you to see the television fly by a first floor window. That would do my heart good!!!! BAM!!!!!!!
316 Scott1 // Feb 28, 2007 at 10:01 pm
Jesse ~ Please file a complaint (below-referenced link) even if the company agrees to repair the Tv since it was defective as acknowledged previously by iLo aka Initial.
Melinda & Maxomus ~ Can you imagine that Tv hitting the ground. That would be funny! Just so you know, I found many more complaint sites about defective iLo’s. I’m going to post the link for the BBB and this site on all of them. Talk to you soon.
Link for bbb below.
https://odr.bbb.org/odrweb/public/GetStarted.aspx
317 Maxomus // Mar 1, 2007 at 1:03 pm
Well, I got my tv sent back to me today, NOT REPAIRED!! even though ilo knows the tv is Defective, they would’nt repair, or give me a new one because I didnt send them a receipt or a merchant receipt from Walmart, that of course they wouldnt help me with either. So now im stuck with this piece of crap again, and lost yet another $30 to pre-pair the thing for shipping. So im now off to get a sleg hammer and take my anger out on the junk tv. Anyone who thinks the ilo tv’s are a good brand, needs to be shot. that company needs to burn.
318 Maxomus // Mar 1, 2007 at 1:56 pm
explain to me how ilo can have my tv under warranty without having my copy of my receipt?. I dont understand how ilo tells me that my tv is still under the warranty, but they somehow do not have my receipt. I thought whenever you get a warranty, you must send a copy of your receipt with the warranty form. My mistake was sending the orginal receipt out with the warranty, then losing my copy. Now ilo wants to play games with me and claims to have my warranty, but not the receipt. Just so they won’t have to “repair” a tv thats DEFECTIVE anyway with a bad mother board. I can’t believe a company like this is allowed to do business, and get away with ripping people off. And Walmart along with any other retailer that sells ilo garbage is just as bad.
319 Maxomus // Mar 1, 2007 at 2:04 pm
Hell, if I wanted something that just powered on and off, with no other options, then I would have went to McDonalds for a kids meal. Those garbage ilo tv’s might be cheaper than most tv’s but they still cost alot of money,,I spent about $1000 for mine, and that pisses me off that I just burned that money away on something thats DEFECTIVE!!!
320 Maxomus // Mar 1, 2007 at 2:12 pm
Hard leason learned, from now on I buy well known name brands with outstanding feedbacks. I hope alot more people take my advice and file complaints against ilo in CA. those bastards should’nt be in business.
321 Maxomus // Mar 1, 2007 at 2:13 pm
mis spelled,,,,lesson
322 Melinda // Mar 1, 2007 at 2:47 pm
Maxomus,
I don’t understand why they will not repair your set. Evidently, the ones with bad motherboards were in a certain lot number. Do you still have your orignial box? If so, WalMart can scan the bar code and see when the set was purchased. That is what happened to the one I returned. The bar code on the box indicated that the box had been sold in June 2006. Tell me how they could’ve sent me a ‘new’ set with a bar code that indicated a sale 4 months prior to being delivered to me!!!! I just do not understand how this company continues to get away with this crap!
I would LOVE to see one hit with a sledge hammer!
323 Scott1 // Mar 1, 2007 at 7:18 pm
Maxomus ~ Melinda is right. Take the box to Walmart and speak with the store manager only. If they scanned Melinda’s and discovered it was a previous sale then they can scan yours and get the sale date for you.
Now is when you apply pressure to Walmart. If the Store Manager/Director can’t resolve your issue then ask for the District Manager’s number. They both have the power to refund, replace, credit, etc. anything back to you to shut you up if you are a “Flap”.
The last thing Walmart wants is an unreasonable customer in the store or someone all over Corporate’s line. They can help you even if you dont have the box. You may need to “FLAP”, but be cool about it and once they see you’re not going away, they should resolve this for you.
I feel for you and let me know if you need anything.
324 John // Mar 2, 2007 at 4:41 pm
Don’t buy Walmart electronics period!! I bought a Sanyo DVD/VCR combo a few years ago and within 2 months it stopped functioning properly. The sound on the player is off so everything looks like it is dubbed in the style of bad Kung Fu movies. Also, the player often makes a loud grinding noise when DVD are inserted or just doesn’y play at all.
So what do I do? I buy an cheap iLo 32″ SDTV. The only reason I bought this is because is because every Walmart store in town did not have the other TV I was looking for and I really had no choice given my budget. I wish I hadn’t, if the purchase part of it was not bad enough. I was forced to wait for about 10 minutes at the register while countless Walmart employees walked by and ignored me.
But all that aside, this TV is a piece of garbage. It has the worst picture quality I have ever seen. I have a 20-year old RCA with a better picture. And I get these annoying wavy line and each side of me screen making it difficult to watch. First I thought it was a cable issues, so I replaced those and still get the lines. Bottom line is, you get what you pay for and the quality of Walmart electronics sure shows along with the price. I have learned my lesson and will never buy any electronics form Walmart again. I will be taking this TV back and spending a little more to get something that is higher quality.
325 Maxomus // Mar 2, 2007 at 10:58 pm
I found this in my email today…..
Hi,
I found your email address on one of the iLO Walmart product blogs. We’re a small design firm in San Francisco completely unaffiliated with Walmart. They happened to take one of our logo styles and use it to brand their iLO line, so of course we’ve received hundreds of calls complaining about DVDs, TVs, etc mistaking us for the Walmart brand.
I was given the number of the head of Product Development at Walmart to contact regarding the logo problem. I have been giving this number to anyone who accidentally calls here. As long as it has not been changed in the past few months (we were away for four months) this number should get you directly to her.
ph: 479 277 9095
This might help get you to the source of someone who can actually do something about the problems.
Good luck,
Karen
—————————–
. P/F 415.666.0589
. 2865 Golden Gate Avenue
San Francisco CA 94118
. http://www.ilodesign.com
. mail@ilodesign.com
326 Jerry // Mar 5, 2007 at 8:42 am
I just connected a New Ilo 32″ HDTV-LCD Screen for my brother that he purchased from Wal-Mart on March 02, 2006. It was very hard to adapt his current other a/v units to it. Some people hired by a certain “Sat” company are coming on 03-09-06 to connect a new 5 LNB Satellite receiver & HD Receiver to all of his equipment inside. My worry now, is telling him about this problem & I was going to buy the same HDTV & upgrade equipment this coming Friday & now I don’t know which to go!
My brother’s HDTV showed the most clearest picture & wide screen vision that I have ever seen w/o the HD upgrades. I don’t know if he bought the extra insurance or not. What should we DO!!!!
Help, Please.
PH: 318-354-7353
Cell No: 318-663-7353
Jerry W C
327 Jerry // Mar 5, 2007 at 8:48 am
Please tell this tech’ illiterate person what is an “URL”.
Sorry, Jerry W C
328 melinda // Mar 5, 2007 at 2:20 pm
Jerry,
Run as fast as you can to WalMart and return the television. Whatever you do, do not buy another ILO.
329 Melinda // Mar 5, 2007 at 4:49 pm
Jerry,
Abbreviation of Uniform Resource Locator, the global address of documents and other resources on the World Wide Web. This is the address you use to locate things on the internet.
Read the previous blogs on this site and go to the one listed by Maxomus and see if you can make your own educated guess about the ILO products. I would NOT dare have another ILO product in my home. Unless you like defective merchandise, I would choose a name brand model and pay the difference. Take it from all of us, you will not be sorry you paid the extra money for a better set. Of course, a person would never know the trouble some of us have gone through unless they purchase the brand and go through it themselves. You will just have to take our word for it. ILO is a piece of junk and not worth your money or time you’ll put into getting it replaced.
330 Scott1 // Mar 6, 2007 at 5:05 pm
Jerry ~ Based on iLo’s track record I would head back to Walmart and exchange them for another brand. Anything is better than iLo. I would’nt take an iLo for FREE.
331 Maxomus // Mar 6, 2007 at 8:26 pm
My suggestion…Strap that ilo tv to a rocket and blow the thing up!! Then join the rest of us and file a complaint against the manufacturer in CA, with the better business Bureau, and consumer affairs, for DEFECTIVE tv’s. see earlier blog post’s for more information on the problems with these sets and to find more information to file complaints etc..
332 Maxomus // Mar 7, 2007 at 7:05 pm
Just wanted to let you guys know that I just got rid of that ilo crap tv today. I sold it to some poor sap that I ran into at, believe it or not..Walmart. He was looking for a TV , and I told him about the junk ilo Tv’s Walmart is selling. I told him about my set and he offered me $50 for it. So I took the deal. I figure its broke anyway, so I got $50 and he got a broken set. I told him about this site and about the problems the ilo sets have, but he still wanted the TV. So its in his hands now, and I’m done with it. I’m now going to Best Buy and see if they have a better set for me. Thanks guys for your help, and keep Warning people about ilo and Walmart selling DEFECTIVE ilo tv sets..I’ll check back from time to time and see how its going. best of luck…P.S. KEEP SENDING COMPLAINTS TO THE B.B.B. IN CA AGAINST INITIAL TECHNOLOGY (ilo)
333 Steve // Mar 8, 2007 at 7:17 am
Our Ilo 32″ unit, which we bought because of the very good display and array of inputs for the price asked, failed after 6 weeks of use.
The set would neither respond to the remote nor the set-top buttons.
Once I found Ilo (Initial Technology, Inc.), I was told by the tech that Ilo had ‘issues’ with the control functions and that a fix was introduced during production and that our set would have the redesigned electronics after the repair.
We had the set back from CA (we are in WV) in about two weeks and it is working fine now.
Contact info for Ilo service from their website as of the date of this message:
http://initialdvd.com/
Initial Technology, Inc.
1935 Puddingstone Drive
La Verne, CA 91750
U.S.A.
Corporate Office
Phone: (909) 392-5583
Toll Free: (800) 216-5156
Good luck -
Steve Allison
334 Scott1 // Mar 8, 2007 at 12:49 pm
Steve ~ Please look and see if the serial numbers on the Tv and the box are the same. Also, there have been a lot of problems reported even after getting the Tv’s back from iLo. I’m glad your issue was resolved and hope you don’t have anymore problems. Let us know about the serial numbers when you have a chance and THANK YOU for the data.
335 Melinda // Mar 8, 2007 at 5:21 pm
Steve,
ILO was correct. They’ve had issues alright!!! I hope you haven’t just had your new television set for two weeks and think it is going to be a good one. ILO is a shady company with crappy products! Give your set a few more weeks or months. It will probaby be like everybody else’s television. The best answer is to get another set. The one thing you are correct on is that the ILO had a very good display. It’s the inside that isn’t worth your time.
336 Tyler // Mar 10, 2007 at 7:44 am
Why has the problem for ilo not been fixed, it should be a law. Its been a couple of years that they are selling it with the same defect, right?
337 Tyler // Mar 10, 2007 at 7:47 am
The 32in hd lcd is what I am talking about.
338 Maxomus // Mar 10, 2007 at 8:41 am
Jerry–The reason why ilo and Walmart continue to sell DEFECTIVE products is because there are not enough people complaining to the B.B.B. in CA against ilo/ initial technology. the same can be said about reporting complaints to consumer affairs. The B.B.B. and consumer affairs will not enforce anything, unless their is enough complaints filed . However, I do not know how many complaints it takes for them to do anything about it.
339 Maxomus // Mar 10, 2007 at 8:44 am
sorry, comment above was for TYLER
340 Tyler // Mar 10, 2007 at 11:23 am
How about the $697 32in. polaroid at walmart. The only reason I am getting a new tv is for my PS3.
341 Melinda // Mar 11, 2007 at 7:51 am
Tyler,
I looked at the Polaroid when I purchased my 32″ RCA. They only had one on display and it had a horrible picture. Everything was blurry and green. The employees could not change the setting on the picture either. I like my RCA but I can not keep the sound and time to stay programmed into the t.v. Each night I have to change the setting from stereo to mono and the time will not stay set. I have to set the time every time I turn the set on. I have just gotten past that point and just leave the time off. You would think that once the time is set, it would not go off again unless the power was cut off to the set. In this case, the time erases when the set is cut off at night. Go figure. It has an awesome picture on it though. I paid close to $1,000.00 for it. Once I traded in the ILO, I owed around $450.00.
342 Tyler // Mar 11, 2007 at 11:28 am
melinda, ok thanks
343 Scott1 // Mar 12, 2007 at 11:45 pm
Tyler ~ I just seen a 42″ Plasma by Magnavox today for 1200.00 at Office Depot! That is CHEAP! If you have a chance – check it out at http://www.officedepot.com.
I heard Magnavox is good and I know they’ve been around for a while but make sure the warranty has an in-home service provision. If something does go wrong you won’t be happy carrying that big Tv to the repair shop.
Whatever you do “STAY AWAY FROM iLO!”
344 Marie // Mar 14, 2007 at 9:30 pm
I purchased my crap ILO-26hd at Christmas and have had nothing but prob. with it the latest one is that it now says it is not getting a signal. I am planning on calling the numbers Melinda posted in the am and see what can be done this is BS
345 Melinda // Mar 15, 2007 at 5:34 pm
Marie,
GOOD LUCK!!!!!!!!!!!!! I hope you blast them. I just wish all WalMart consumers could be warned about this product prior to their purchase. You fell into the same pit we did. It has the best picture on the shelf. You hit the nail on the head…….’crap ILO’.
346 sean // Mar 16, 2007 at 7:21 am
ilo Class action Lawsuit!! we have a case i talked to a couple of people for those of u that have been jacked up by these people and walmart’s useless ass. This might be something for u i’am going to try and get this going if anyone wants there name on this. sean0902001@yahoo.com 3-16-07
347 Celeste // Mar 16, 2007 at 11:01 am
Well, like mostly everyone else my 26″ ilo TV is giving up. I’ve had it only about two months and the TV won’t respond to anything you press on the remote or even on the TV itself. It’s stuck on one channel and the volume is getting more and more quiet each day. I’m enraged, I just gave my brother my 12 year old RCA and it’s still going strong. As for the ilo, we have no receipt…just the hope that maybe we won’t have to pay an arm and a leg to get it repaired so it can be used in 3 months to just go out again soon thereafter. I’ll let you know how it goes. I’d say there is significant proof that ilo is garbage.
348 Melinda // Mar 18, 2007 at 8:13 am
Celeste,
If you still have your original box, take it to WalMart and let them scan it. The bar code will give them the date the television was sold. Possibly they could produce a receipt that way. I wished you had found this site before your purchase, I am sure you wished the same thing now. It is a waste of a consumer’s time to purchase an ILO brand anything, much less the televisions. I wish you luck in your adventure. Look back at the previous blogs for the telephone number to ILO. Give them a call and see if there is anything they can do. They are very much aware of the problems with this piece of junk. As I said, good luck.
349 sean // Mar 18, 2007 at 8:37 am
Sorry the motherboards are gone in them it is hope less they said here where i stay in hot springs,ar that there isnt a place that would try some crap about the part came from china some other crap about it is not worth it might as well get a new tv but who has 674.00 to throw out the window or even get it repaired. sorry box or no box walmart is NOT help full Ihad my original ticket and the store manager HERE on ALbert pike didnt seem to care !I was at walmart last nite to get a money gram at C.S. desk and the girl there remembered me and i asked her what were they doing about my tv she they pushed it to the back with my name on it and havent heard from the tv repair man!!!! I’am PISSED off walmart will be hereing from me ASAP Monday morning! But PLEASE contact the Better Buisness Bureau ON rip off world/wally world/walmart. they have complaints dating back for over a year with these tv’s
350 Melinda // Mar 18, 2007 at 12:03 pm
Most of what you said, Sean, makes no sense whatsoever.
351 sean // Mar 18, 2007 at 9:04 pm
ok im not understanding the control panels went out! walmart will not help! and most of all the 800 number that u will call only puts u on hold only to have the recording to tell u that there are four calls a head of u and when it does get to u they still dont answer!!and to make it plain and simple the t.v’s are worthless even if they are shipped back to the company and they so call fix them they have still had plenty of unsatified customers!! do your homework about getting this t.v. shipped back to them and getting it repaired!!and it does make sense to call the BBB and it does make sense to try and file a class action lawsuit!and it isn’t about anything as far as money because those things could be tied up for years it is the point of it all that RIP OFF WORLD is doing this to hundreds of people!! and they know it. I dont know about U but I DONT LIKE IT WITHOUT VASELINE!!!
352 sean // Mar 19, 2007 at 7:05 am
well i got a call back at 7:57 this morning from the co manager. he was helpful i can either recieve my refund back or pick another brand of tv. he had no clue that i had already been there and dropped the tv off and had spoken to the store manager and that my tv was already returned and just sitting out there!! well we see who isn’t communicating.some times u do have to go over other peoples head to get something done! and i dont like to make other peoples job harder cause i do not want any one making mines harder!! but right is right and wrong is just plain wrong.!! so if this happens to reach someone that is having the same problem report them just as i did to the local news station call the BBB call and file a complaint on walmart.!! do what you have to do. And i’m still not satisfied cause i have another one that i brought my other son on christmas too but it is running fine but i dont want this to happen to his tv a week or a month down the line. so when i get out there we will go another good round!!
353 Melinda // Mar 19, 2007 at 2:25 pm
Sean,
I am not arguing the point of what you said. We all agree the ILO sets are horrible, we all agree it is wise to call the BBB and complain, and we all agree we all got screwed by WalMart and ILO without vaseline. However, the way you said it was horrendous. If I had another ILO, regardless of how it works at the present time, I would return it to WalMart within my 90 day warranty and get another brand. Don’t wait on it to quit working because the odds are in favor of it being a piece of crap also.
354 Angie // Mar 21, 2007 at 6:53 pm
ILO? Hmmmmmm, bought one and cannot find a code anywhere to program my cable remote,,,,,,tsk tsk tsk……………..
355 Kevin // Mar 22, 2007 at 12:35 pm
PLEASE keep in mind – That not to many people that buy a GOOD ILO from Wall Mart or anywhere, is going to come onto the web to find a forum to state – THEY HAVE A GOOD TV. 90% that come here are looking for a place to whine & complain about a bad product or service.
I know for a fact, if you type in all the other names, (Sony, Sanyo, Phillips, Magnavox) you will find many sites & forums stating bad news about there products as well.
No matter what brand you buy, there is a chance you will end up with a great product or a lousy product.
The fact stated that today’s products are not the same quality as the older days, IS TRUE. Workmanship went out the door for extra profits years ago.
I personally have an ILO 42″ LCD & compared to the other sets that were displayed at the store (& there was a lot), all receiving the same signal, and the ILO blew them away for the comparable prices. How long it will last, nobody knows for sure.
Did one of the better company techs work on it or a brand new employee that was drunk the night before & didn’t get laid like was trying to do , work on the assembly line when my TV went by him??
I paid $1099.00 for it & have been very satisfied with the set so far. I did pay 78.00 for the 2 years extended service plan & I KNOW HOW TO HANDLE CUSTOMER SERVICE PEOPLE. I just hope I won’t have to. I don’t expect the set to ever last as long as older sets did, but do enjoy the HD picture.
Now, as far as politics, I am a 30 year Union man and the fact is true that Unions have run the cost of wages up so high that nearly any country in the world can beat out prices & a great example is DETROIT MICHIGAN. With gas prices where they are & probably going back up, people are going to go where the prices are cheaper. Wall Mart got smart when they started selling groceries, as once they get you in the store to buy your milk & bread, they always get a little more out of you for the convenience factor alone. They have you looking at all the other great buys (maybe poor quality) but America buys it every month and will continue to buy from Wall Mart.
With all the UNION bashing here on this forum,
I can still prove that 48 million Americans recently polled over the past 2 years STATED:
IF given the opportunity – THEY WOULD JOIN A UNION TODAY. I love the UNION, will always be UNION, but you still have to compete against a lot of people around the world that we didn’t have to years ago. It’s a global market now & we all must adjust for it. For the first time ever in there history, there is not a FORD or GM car on the top 10 in Motor Trends Magazine’s TOP TEN best cars. Looking Bad.
UNION & NON UNION workers have to quit bashing each other – AS WERE ALL STILL AMERICANS & should still be working for a common goal. If you dont want job protection, overtime, & better working conditions, dont vote Union, but dont complain about those that do.
If your Union, let the non Union people make up there own minds. I still get paid what I know I am worth & the Union helps me get that.
The Smaller Mom & Pop shops must learn to compete. I owned a hobby shop for 13 years & yes they hurt me as well, but thats life, I accepted & I got out of the business.
Do I Blame Wall Mart, NO! Its the ever changing markt that you must learn to deal with… AS Wall Mart loses there reputation as thay seem to be doing with ILO – GUESS WHAT – people will start going back into business to once again compete – with quality and SERVICE that WM has seem to have lost. ONLY TIME WILL TELL……
356 Kevin // Mar 22, 2007 at 2:51 pm
Please also notice that about 90- 95 % of the complaints – are with the 27 & 32 inch models…
357 Melinda // Mar 23, 2007 at 3:55 am
Kevin,
Most of us are glad you found this site and set us straight on who is whining and complaining. I would definitely raise the percentage to around 98% instead of 90%. I don’t know why anybody would look for a website like this if they did have a good product. Most of us would agree that it is probably 90% of the people who have bought one of the crappy ILO televisions have a bad set.
I’m thrilled for you that you have a good set. Surely you can see that we have a legitimate complaint on this company. You, for one, have not had to deal with the trials and tribulations of getting your set repaired. Congrats!!!
As far as the politics, they do not belong on this site. We are not griping about unions nor WalMart’s success. Everyone is America is aware of WalMart’s tremendous success.
358 Melinda // Mar 23, 2007 at 4:05 am
Kevin,
Are you saying WE DON’T KNOW HOW TO HANDLE CUSTOMER SERVICE just because we are having or have had difficulties with this piece of CRAP ILO junk??????? Perhaps you do know how to handle them, perhaps we may hear about you on CNN.
People aren’t handled, you deal with them.
359 CAROL // Mar 23, 2007 at 6:54 pm
THANK YOU THANK YOU THANK YOU EVERYONE!!! I JUST READ 300 PLUS HITS HERE TO CHECK OUT A 27″ ILO TV. I AM SO GLAD I READ THESE–GUESS WALMART JUST LOST ANOTHER CUSTOMER. I GUESS THESE COMPUTERS ARE WORTH SOMETHING GOOD LUCK FOLKS
360 Cieno // Mar 28, 2007 at 10:53 am
I just had to say to the Costco comparison to wal-mart as far as the way they treat their employees. I have worked for both and have sustained injuries while on the job at both. Wal-mart paid 100% of my medical bills with no hassle to get it done at all. All costco did was make me sign a waiver stating I wouldn’t sue them and in the fine print that they could fire me without repercussion(which they did the next day). Wal-mart HELPED me through my broken leg, Costcrap fired me the day after I had a damn entertainment center fall on me because it wasn’t secured properly. My leg is doing great(Wal-mart), my back will be messed up the rest of my life unless I have spinal surgery with a 75% chance of being paralyzed from the waist down after surgery(Costco). Wal-mart treats its employees worse than costco… YEA RIGHT.
361 colleen // Mar 30, 2007 at 10:31 am
We purchased our ilo at walmart about 3 months ago. This afternoon it decided to take out all of its lcd induced frustration out on me. I turned the volume manually and was SHOCKED and the tv screen blew along with the speakers. DO NOT BUY THIS POS BRAND. Go to costco pay 1400 for a 52 inch sony.
wal mart has a specific no return policy on tv’s which just by complaining to the manager I was magically able to nullify. So– now i can exhcange this pos for a new pos. wonderful.
as the old saying goes == “you get what you pay for”
362 Tyler Smith // Apr 1, 2007 at 1:18 pm
I bought a 32″ ILO TV. Of course the Walmart employee told me they were excellent TVs. HA! I bought into it, even though I’d never heard of the brand, and bought the piece of crap. I brought it home, hooked it up, and with the volume at about half the whole TV rattles and knocks stuff off the entertainment system. I called Samsung or whatever and asked if I could adjust the sound, because if I could just turn the bass down it may be alright, but with no luck they said it comes preadjusted and you can’t change it. What kind of shit is that? DON’T BUY THIS TV! They are crap!
363 SYLVESTER ELLIOTT // Apr 4, 2007 at 3:09 pm
HOW CAN I GET MY TV POWER ON? IS NOT WORKING
364 Nailer45 // Apr 8, 2007 at 12:27 pm
My wife and I were shopping for a new tv last night at walmart..We looked at the ILO brand , but since we never heard of ILO we bought a sanyo flatscreen for a decent price..We have a sanyo 25inch tv that is over 20yrs old, also that works like new.
Thank God we didnt buy the ILO…Walmart should pull them from the shelves for being a “Defective product”…
365 Nailer45 // Apr 8, 2007 at 1:05 pm
I just checked wlamarts website and its no longer listed for sale, The ILO brand that is..Also i checked http://www.shopping.com and it says no longer available..Well ILO was 4 sale on both sites 2 days ago..
Those of you having problems better hurry to get them resolved or get a refund..Looks like ILO is going under..
366 Charlie // Apr 8, 2007 at 3:05 pm
Ok so I see this is not about ILO TVS at all but about . Overpaid under educated people. If you have to pay monthly dues to get and keep a job . Do you really have any skills?
367 Melinda // Apr 9, 2007 at 1:50 pm
Dear Charlie,
This site is about crappy ILO products. I use the term “crappy” to respect other readers and very loosely.
I am a very educated person with a doctorate degree in education. Yes, I do have Dr. in front of my name. I do not pay monthly dues to keep my job and yes, I teach children. I teach so people like you can write nonsense about a subject you know nothing about.
Go to WalMart and purchase an ILO and see how long it lasts. Good luck in your process of getting it repaired.
368 melulu // Apr 9, 2007 at 2:19 pm
Well, here I am to put in my 2 cents on ILO product. Mine is a DVD RW Recorder/Player. Under $100 about one year ago. Since then I have spent a bundle on new discs as each time the recording failed, it would blame the disc. Much frustration. All I want is a working product, but cannot afford top of the line, so I gambled on name I never heard before.
Tried to call number in the book for service or something, number no longer applies so I tried their advertised website, site is now up for sale it says. So I called my store mgr. and told him my tale of woe.
True I should have taken it back long ago, but due to family situation that was out of the question.
He was most kind and has invited me to bring it in to him this week to see if he can do some kind of exchange. I appreciate that attitude a great deal, partly because I know he didnt have to do so and it also tells me that he cares about his senior customers. He admitted that the product has been a problem for the company.
As far as Walmart as a whole, I dont like them and much of their biz practices in the neighborhood, but I know their workers are A-1 quality and really try hard to get it right and I wish they were more humane to their workers. (I have close fam member that worked for them many years, not a good story). So as a customer, I am torn as to whether or not I shop with them. If I have a choice in my area, I usually choose other companies.
As for Unions, It would behoove us all to look at the topic in an honest way, Yes, they caused product prices to accelerate while the workers made a better wage, Yes, they protected some bad workers, BUT, has anyone seen the price of products go down since the Unions back has been broken and the wages have been so drastically cut?? I DONT THINK SO and that will prob never be either. So dont be so quick to blame the unions. Look long and hard at the CEO’s and bean counters at the top that would love to have their way with their employees that trust them and then in return get the opposite in fair treatment while the blue suits pockets are stuffed to overflowing.
From someone that knows first hand. Have a good day.
369 CHIP // Apr 10, 2007 at 11:10 am
In regards to the ILO 32HD TV, I too had problems with the remote stop working after 3 months and the buttons on the TV not working. I called Initial Technology (909)392-5583, informed them of my issue, letting them know I was highly upset at paying close to $1000 for a TV that hasn’t lasted 4 months, and asked what was going to be done about it. They requested I send the TV to them for repairs free of charge. I didn’t have the original box, so they sent me a box to send it in, as well as the labels to attach when I send it back. I was free of charge for me to send, I just had to get the package to UPS. I have yet to receive my TV back, so I can’t comment on if the repairs worked. I must say I was stunned to see that ILO was selling such a bad product, and the problems with customer support. I have numerous ILO products and this is the first MAJOR disappointment. No more ILO products in my future. DID I HEAR CLASS ACTION??? Well I agree 100%, and please count me in
370 Adam // Apr 10, 2007 at 3:01 pm
Where do I start?
Me and my wife are walking through Walmart and see that someone returned an iLo 42″ Plasma.
hmm…I wonder why? Only $800 bucks, it was a steal…I thought. We pick it up, head home…Then I found this Blog. “Bad news”! The proverbial “Oh S#$%!” No returns because it was an as is purchase. I read how the tv tuners blow out fast…
Of course the blog was half as big back then. Not good news.
Today, April 10th, 2007 the tuner just Died. I instantly knew what it was because I read this blog.
I feel lucky that we made it maybe 8 months We didn’t watch it much anyway. Seems the good old days of TV’s lasting 12-15 years are over.
We have no one to blame but ourselves.
To quote “the Kinks”…”Cheap is Cheap, Im a cut price person in low budget land.”
Thanks everyone-Good luck…iLo’s Suck
Don, DC and the rest, Thanks. We will not purchase a tv from wal-mart ever again.
Lesson learned.
The flat screen should make a good end-table or maybe a coffee table!
371 Ross // Apr 16, 2007 at 12:24 pm
I have just purchased a 42″ plasma television and hope to gods I have not made a mistake. The only reason I got on this site was because I had not heard of the brand and wanted to know what people thought. But then again if someone had a great product why would they get online and tell everyone about it. This site is 98% people who have had bad experiences with there T.V. But if everyones Television from Ilo went out then they would be losing more money then they make and I still see Ilo Machines sold. Also Ilo I think is made by Akai because they have the same television made by Akai. Hopefully my T.V. will last if it does not then I will take it back to walmart or send it back to the company no big deal.
372 Ross // Apr 16, 2007 at 12:29 pm
A price I am willing to take a chance on because if it fails, Walmart or Ilo will replace or repair. Walmart is usually excellent on return policy if you are nice to the employee. We will see..someone should start a blog for people who have had no problems with Ilo just for curiosity.
373 Betsy Cowan // Apr 22, 2007 at 11:14 am
The ILO flat screen that we bought for my mother to watch at her assisted living facility quit being able to change channels after about 7 months…BUT…the WalMart employees busted their buns to help us look up the receipt from the purchase and send it in for warranty work. The wonderful folks at ILO had the TV fixed and back to us in about 10 days!!! This was critical, because my mom depends on her TV as nearly her only source of entertainment! Thank you guys!!!
374 Celeste // Apr 23, 2007 at 8:34 pm
Well, we took the TV in awhile back and they would not accept an exchange or in-store credit. I found it odd that the woman in customer service told us that we could exchange it after hearing our story, then went back to speak with the manager and came back saying that they would not offer us an exchange. Apparently ilo is exempt from their exchange policy. I also noticed Wal-Mart is no longer offering the TV for sale online. Anyway, on to the phone calling and hopefully that will get me somewhere. Oh and Melinda, I couldn’t agree any more with your comments. You are fantastic!
375 Scott1 // Apr 24, 2007 at 12:54 pm
Betsy ~ You must have driven that TV to iLo for repairs since the shipping back and forth would have taken more than 10 days. The people at iLo are not wonderful or they would have offered a recall on the CRAPPY DEFECTIVE Tv’s they produced for Walmart. Do your Mom a favor and go buy her a quality Tv that will last.
Ross ~ Are you really that STUPID!? The reason they are still selling them is because they refuse service once they go bad which is usually AFTER the warranty period so they are not losing money. Walmart plays the “game” also and in most cases will not accept them back for any reason. There is a reason there is no site for HAPPY iLo owner’s. Come on man – you can’t be serious.
376 Melinda // Apr 25, 2007 at 5:14 pm
Celeste,
Thank you!!
When I returned my ILO to California, of course from the south, it took 10 days just to get a confirmation receipt from ILO. I can’t imagine them repairing the television and shipping it in 10 days. My set was gone at least a 50 days.
Welcome back Scott1. Your comments are great and much appreciated by the folks who need support.
WalMart in my town still has ILOs on the shelf but I noticed they were missing from the website. It’s about time.
377 Tone // Apr 27, 2007 at 4:23 am
Well, I bought the 32′ ilo LCD last week. I just moved into my 1st apartment and wanted a flat screen for my living room. So Im at Wal Mart looking for some DVD’s, when I see this 32′ lcd tv called ILO. It was priced at 599.00 I thought, this is toooo good to be true. I had never heard of the brand but at that point I didnt care. The picture looked great, clear, bright colors so I bought it that day. I get home try to hook up my PS2 and my DVD player to it, and I couldnt. I was only able to hook up one of them at a time for some reason. I decided to do some research on this brand since Ive never heard of or seen it anywhere. Thanks to the heavens and the Gods I came across this site, as I was reading all these posts I was getting nauseaus reading all the horror stories on this tv. I immediately put it back in the box and took it back to wal mart for a full refund.
378 Jon // Apr 27, 2007 at 10:33 am
Obviously everyone has not seen it… the Comunnist Chinese run Wal-Mart… everything in the stores are Chinese made.
379 Melinda // Apr 27, 2007 at 11:09 am
Good for you Tone!!!!!! I am so glad you found this site just in time. Now, get you a REAL t.v.
I wished I had been as lucky as you! My t.v. went out just days after the warranty was out.
380 Tone // Apr 27, 2007 at 11:59 am
I found a Westinghouse 37′ LCD 1200;1 contrast ratio for 800 bucks at Best Buy with my Best Buy points. Im not saying Westinghouse is the best out there, but Ive heard good things about it, and I couldnt be happier with the quality of the picture.
Sorry to hear that Melinda……….funny thing, when I went to Wal Mart to return the ILO the electronics mgr was called to the front, and when he saw me with the TV he just had this look on his face like “not another one” and even smirked. Which leads me to believe he’s seen many of these get returned.
381 j. tipsord // Apr 28, 2007 at 5:01 am
We purchased two ILO plasma 42″ TV last September from Wal-Mart. We have had trouble with both units after about 6 months. Both TVs have popping noise in the speakers! The picture is ok but the speakers suck!
382 Jim // Apr 30, 2007 at 5:59 am
My 23 year old Panasonic TV finally gave up the ghost. God, I miss that TV. Even with the rotary tuner and no remote. Old skool!
Anyway, we bought a 27″ Toshiba from Sears. Took it back after a week. Total crap. Service was horrible.
Bought a 32″ iLo from Walmart on Saturday. Never heard of the brand, and it had the best picture of all the sets on display.
After reading this, I’m going to return the unit next weekend and go find another TV. Wish I’d read it before.
383 Rich Ellsworht // May 2, 2007 at 6:28 am
The best TV on the market today is the Panasonic 42″ Plasma. Great product, great price. Worst is Sony. They sit back in Japan and literally laugh at how they screw the americans with the cheap electronics. As for Ilo, look at a Magnavox. They are identical, right down to the remote. Whoever is making Ilo is also making Magnavox.
384 Margaret // May 4, 2007 at 4:08 pm
I’ll just add my comment to this long line. I took my 26″ Ilo back to WM after 97 days and got the same response. They were so sorry. They told me to call the 800 number in my book which of course you already know was not in the book. Wal Mart is doing themselves a huge disservice carrying this junky brand. I sure know that I will be paying more for electronics and buying them at another store. Wal Mart will not be getting any appliance business from me either. I could fill a pickup truck with the coffee pots I have taken back as well as many other appliances. This expensive TV was the final straw.
385 JACK COLLINS // May 5, 2007 at 10:23 am
I HAVE HAD TO REPLACE MY ILO T.V. THREE TIMES I HAVE THE FOURTH ONE AND IT WENT OUT AFTER SIX AND A HALF MONTHS. WAL-MART IN CLEVELAND TENN SAID THAT I WOULD HAVE TO DEAL WITH THE MANUFACTURE (IN CHINA) WHAT A PIEACE OF JUNK, I WILL NEVER BUY ANY ELECTRONICS OR ANY OTHER PIECE OF JUNK MADE IN CHINA FROM WAL-MART
386 Ben // May 8, 2007 at 7:56 am
I purchased a 42″ HD LCD from Walmart and it looks very nice. It matched the Polaroid that was there and the Phillips as far as the picture looks. There is one question that I have though, it says its only 1080i but when I turned my Xbox 360 to 1080p the tv said 1080p at the top right corner… Is this tv actually 1080p? If not, why does it say 1080p at the top right corner when I switch the signal?
387 Dickey-Doo // May 9, 2007 at 7:55 pm
Got a 32″ ilo lcd just after Christmas 06. No issues with it. Picture quality is better than every other tv in the price range. This thread has the feel a single person driving it with the same negative responses over and over, as if someone were getting paid to post in here over and over. I hate Walmart and their out of country products. Unfortunately, we dont make anything here in america any more and no one in other countries wants what little we do make because it costs too much. At some point, everyone will be working for peanuts, we already approach having to live in multi-family houses due to the price of housing. My take is thus: If the product comes with at least a one year warranty, its worth the gamble. Anything less is probably an inferior product with a severely limited life expectancy. My ilo has a one year warranty, I dont know about you people with your 3 month warranties.
388 Tim // May 10, 2007 at 8:10 am
I have a directv rc32 remote control for the dvr and I can’t find the remote code to control the ilo 27″ lcd tv. Does anyone have any codes that may work or know anything that I can do besides purchasing a new remote?
389 Scott1 // May 11, 2007 at 11:23 pm
Dickey-Doo ~
Do you think all of us would be wasting our time if our Tv’s had a 1 year warranty and iLo would honor it? You might want to re-read your warranty to clear up your misunderstanding.
This site is full of comments from many people who were burned by iLo/Walmart. What’s so difficult to understand about that? Your conspiracy theory is ridiculous and just plain ignorant.
You should start a “Happy iLo Owner’s” thread and let’s see how many people are willing to back you up with positive comments.
390 Michael // May 12, 2007 at 3:36 pm
The 32″ iLo HDTV sucks balls. It is the best and cheapest T.V. on the market for about two months, then the control board fries and the only thing you can do with it is turn on and off the near-deafening noisebox. My Recommendation: Dish out the $200-$300 more and get a name-brand television that works. You may think you are “only paying for a name” which may be a bit true, but at least it is garunteed and will work.
391 Melinda // May 13, 2007 at 12:23 pm
I wished I had been paid everytime I made a comment on this site. I might could recoup some of the pain and suffering loss earned whiled messing with ILO and WalMart.
Dickie-Doo- I am sure the 90 warranty folks are referring to on this site is the 90 days WalMart gives the customer to return the t.v. for an exchange without having to ship the television back to California. WalMart quit carrying the televisions on their website or the last time I checked they were not selling them on the site. I wish you the best on your 32″ set. Hopefully, you bought one of the ‘good’ ones. If you did, you are one lucky individual and you need to go buy a lottery ticket. Good ILOs are very few and far between.
392 Jeffrey // May 13, 2007 at 5:07 pm
I’ve been searching for a flat screen HDTV for months now.I thought the heavens opened up when I saw the last Ilo 32″ flat screen TV for only $360.00 as is with no remote. I begged the store manager to please hold the tv for me so that I could attempt to find the tv remote on line. Now that I’ve left walmart with my money in my pocket and my shirt on my back I feel like a real winner.Thanks to this site my search will continue,once again,thankyou fellow bloggers.
393 Jeffrey's wife // May 13, 2007 at 5:16 pm
If your wife says, “honey don’t do it because it’s too good to be true” then it’s probably too good to be true. If you want to save and buy low, don’t make it Ilo…yes yes yall, to the beat yall…
394 Ed // May 15, 2007 at 10:31 am
A friend of mine purchased an iLo 32″ SDTV a few months ago. For the money, it has some pretty cool features- like a built in hdtv tuner. It wasn’t too long ago that a HD, SD or ED tuner was an option that could cost you an extra thousand bucks or so. My only concern so far would be the TV’s lack of inputs, the picture tube could be darker, and the screen needs to be de-gaussed. I would never personally buy this brand, being trained in high-end audio & video, but my friend is happy with her set (she still can’t work her remote on her own). If you want a cheap TV for your bedroom, or have kids screaming for their own TV, the iLo seems fine. However, your ‘enterntainment’ room should have a “real” TV. The ideal viewing distance for a TV is 3 times the diagonal measure of the TV. A 36in TV maximum would be 9ft. Unless everyone is going to be huddled together in front of the TV, I recommend a big screen, rear projection or plasma. Plasma has the wider viewing angle, but is COSTLY to repair (think extended warranty). The two best manufacturers of these TV’s are; Pioneer Elite & Mitsubishi. A few other good ones are, Hitachi, Toshiba, Pioneer, & Samsung. Keep in mind the axiom “You Get What You Pay For” and “The Way They Make Them Cheaper Is- They Make Them Cheaper”. Good luck, and God bless!
395 Ed // May 16, 2007 at 2:18 am
I finally read all of the funny “blogs”. And, by the way, one cannot “scan a barcode” to tell when a TV- or anything for that matter- was purchased. That would require the ‘barcode’ to be programmable, and it’s not. The ‘barcode’ is not printed with magic memory ink.
Not long ago I saw yhese iLo TV sets advertised at BigLots as ‘factory refurbished’. That would mean a MAJOR recall campaign had been done. Possibly due to sites like this one.
Keep up the good work, Y’all!
396 lee // May 17, 2007 at 10:59 am
man idon’t know
397 Andrew // May 23, 2007 at 7:24 pm
Haha Ed. The customer information is stored in a database somewhere, and scanning the barcode goes through this thing we have called the “internet” and the purchase information comes back. Wow, you are a complete idiot.
PS, Melinda, I am working toward my PhD right now, just curious, where did you go to school?
PPS, I bought my Ilo 26″ in December, and so far so good. But I will agree with one of the above posts that the video and audio are out of sync at times, but that is most likely due to the TVs bad upscaling processor.
398 Ed // May 25, 2007 at 12:17 pm
ATTENTION COMPLETE IDIOTS; the barcode is fixed, and not ‘magically programmable’, even with “databases & internet”. I’ve programmed barcodes before, have you?
Back to the iLo TV, I’ve noticed the sound out of sync with the picture, but only in SD mode. Possibly because it’s a CHEAP TV
399 Ed // May 25, 2007 at 12:18 pm
ATTENTION COMPLETE IDIOTS; the barcode is fixed, and not ‘magically programmable’, even with “databases & internet”. I’ve programmed barcodes before, have you?
Back to the iLo TV, I’ve noticed the sound out of sync with the picture, but only in SD mode. Possibly because it’s a CHEAP TV.
400 Ed // May 25, 2007 at 12:21 pm
P.S. Are student PHD’s really that gullible?
401 Melinda // May 25, 2007 at 3:07 pm
ATTENTION COMPLETE IDIOT ED,
Evidently you know nothing about bar codes either. Bar codes show an indication as to when the item was sold in the store, that is if it is in the original box. Why wouldn’t it show when the set was sold??? In the past, we have purchased several electronic items from WalMart and had to return them for non-working issues. They have all showed up on the screen when they were purchased.
Why would anybody buy their child a television set that doesn’t work past the warranty? Spend more money and purchase one that is decent.
Andrew, good luck on your Ph.D. You’re not gullible! Work hard on that dissertation, it’s a killer. Too bad you can’t do it on non-working ILO’s. (just kidding) I received my degree from a university in the south.
402 David // May 25, 2007 at 3:48 pm
Haha, Andrew! Boy, that Ed really put Andrew in his place, didn’t he? Looks like Andrew is the complete idiot! Ed, you still out there, buddy?
403 David // May 25, 2007 at 3:51 pm
Looks like we have another ‘complete idiot’ in Melinda. Do they have a ‘PHD for barcodes?
404 David // May 25, 2007 at 3:57 pm
I’ve got to say, Ed’s comment on 05/15/07 was the first positive information I’ve received yet. I have an iLo, and I’m crossing my fingers that it keeps going. I just wish I found this site a year ago!
405 Ed // May 25, 2007 at 4:13 pm
I think Melinda & Andrew need to get together and have a whole litter of complete idiot babies, to be future “Walmart PHD barcode specialist employees”.
P.S. I’m an inventor, and I eat PHD’s for breakfast.
P.P.S. I didn’t buy an iLo TV, I just hooked one up for someone.
P.P.P.S. Don’t order seafood in a steakhouse, don’t order steak at a seafood restaurant, and don’t buy electronics at Walmart!
406 Andrew // May 25, 2007 at 4:19 pm
Actually Ed, barcodes store nothing but a serial number. When you go to the grocery store and they scan the product, the price is stored in the register (or if the registers are networked in the main server) and the barcode does not change. Do you mean to tell me that when there is a sale on an item in a store someone goes to all the products on the shelves and physically replaces each barcode? But just in case you are still not convinced, check out the first paragraph in the link below:
http://en.wikipedia.org/wiki/Inventory_control_system
So uh Ed and David, since you are clearly going to be stocking shelves for the rest of your lives, maybe you should at least learn a little about your trade…
407 Jay // May 25, 2007 at 4:25 pm
Thanks to this site, I’m returning my ilo P.O.S. this weekend. Boy, somebody really pissed off this Ed joker, huh? I feel like a “complete idiot” for ever buying a TV from Wally World. I’m checking out HI FI Buys or Costco for a real T.V. set. Why would someone with a degree buy electronics at Walmart, anyways?
408 Andrew // May 25, 2007 at 4:29 pm
Oh yeah, and I anticipate a poorly thought out response saying that inventory is not the same as pricing and sales, so here is another link that you can read:
http://www.adams1.com/pub/russadam/faq.html
Scroll to the section titled “Basica Information and History” about 1/4 of the way down the page, and read the section titled “How do barcodes work?”
Oh yeah, and if you are bored later Ed, do some reasearch on upscaling, and you will also find that that is the reason why your video lags behind your sound when in standard definition mode.
409 Ralph // May 25, 2007 at 4:59 pm
I’m glad I found this blog b-4 I bought a television from WalMart! This is getting real interesting!
By the way, Andrew, there are a couple of dozen types of ‘barcodes’, and several different formats. The grocery store barcode would probably not be readable at say, Home Depot or Ace Hardware. The U.P.C., SKU, or ‘proof of purchase’, may contain most anything. Usually the item’s part number, manufacturer & lot number. When scanned for a sale, the inventory software may be set up to automatically re-order that item. There may be another barcode on the box with separate information on it. Why am I telling you this? So the next time you are stocking shelves, or mopping up aisle number seven, you will remember that YOU are the complete idiot.
410 Janice // May 25, 2007 at 5:21 pm
Can anyone help me find the programming code for my iLo 32″ Standerd Definition TV? Nothing seems to work. Thanx
411 Ed // May 25, 2007 at 5:32 pm
Janice- If you don’t want to read all of these blogs, this may help. I had success programming a friend’s remote with the ‘Funai’ TV codes. That said, if you just bought your TV from Walmart, I would run screaming back to Walmart to return it. Just read a few of the above comments from people who feel ‘suckered’ into buying the TV with the best picture. An old scam in the TV business is to make the TVs with the highest profit margin look the best. The picture is adjusted the best, and may even have a signal amplifier hooked up to it. If you’ve had your TV for a while, I’ll help you to pray that it keeps on ticking!
412 David // May 25, 2007 at 5:39 pm
Uh-oh, Ed is back! Thanks for the heads-up on the program codes. I found a funai code that works.
413 Andrew // May 25, 2007 at 5:47 pm
You are right, there are differnt kinds of barcodes, UPC is an attempt at standardizing them. Once again, Ed made the original comment that barcodes cannot be changed, as if someone before him implied they could. Now let me ask you a question Ralph, do you think that it is unreasonable for a company such as walmart to store information about how, when and by whom an item was purchased, using the barcode from a piece of merchandise to categorize it? Do you think it unreasonable to assume that this information would be kept on file and that by scanning the barcode again, the former information would be available? If you still think this is impossible, you should try taking a trip to wal mart and asking them, or any other retail store, grocery store, or anywhere else barcodes are used.
414 Andrew // May 25, 2007 at 6:43 pm
And once again, here is yet another site in which the first paragraph supports my argument:
http://www.semicron.com/scannertips.html
Ralph and Ed, I suggest you use the internet for research before using it to spew forth whatever you “think” is the right answer to something.
415 Jay // May 25, 2007 at 10:02 pm
Hey, Ed and Ralph. I guess Mr. Andrew set you straight, eh? I checked the semicron link and it sounds exactly like what Ed and Ralph were trying to say ALL ALONG. Andrew, get a life, pal.
416 Janice // May 25, 2007 at 10:16 pm
Thanx for the advice, Ed. The Funai codes worked. I’ve had this T.V. for about 3 months, and I plan to keep it.
I have only read about half of these comments, and I realize there are a lot of loonies out there that have too much free time on their hands. (you too, Ed) lol
417 Melinda // May 26, 2007 at 5:09 am
Dear Ed,
Bon Appetit!!!!
You’ve said 1 smart thing. Do NOT buy electronics at WalMart, which is the entire purpose of this site. Those of us who have had trouble with the ILO’s are trying to discourage people from buying the piece of crap and keep folks from experiencing the same grief with the ILO company and WalMart. WalMart is not standing behind this product.
I, for one, am not knowledgeable in bar codes. I simply stated in a previous blog the experience I had at WalMart when I returned my ILO set. When the lady scanned the bar code on the television box, the computer beeped and showed that the set had been sold in June of 2006. When the information came up, she called the manager of the electronics department and asked him if he wanted to override the message and he did. Another example, an employee told me that the information was stored in the computer system at WalMart. It is not too far fetched to believe this information is correct. It would be a perfect way to keep folks from buying a product and trying to return it after the 90 day warranty. In fact, that is exactly what happened in my case.
By the way, I have children and they are far from being complete idiots!!!!
418 Ben // May 26, 2007 at 6:09 am
I purchased an Ilo 32″ HDTV from walmart about 2 months ago, and the remote stopped working about 2 weeks ago. I am planning on returning it and getting the Samsung from Circuit City – much nicer set and only a little more.
On a side note- I have enjoyed reading the little argument above, and I must say, Melinda and Andrew are correct. Walmart, and most other big stores, do store customer information and purchase information, and this information can easily be brought up just by scanning the barcode in one of the stores, most of the time even if it is a different location than where you bought it.
The bar code usually only contains a serial number, or manufacturer and part number, but that information is what the store uses to look up the customer information on the stores computers/registers. Seems to be exactly what Andrew has said all along…
Ed and others, sorry, but they are right.
Everyone should get Samsungs!
419 Ed // May 26, 2007 at 6:39 am
Great, now we are getting somewhere, Melinda. When Walmart scanned your item (TV), they probably also asked you for a phone #, your zip code, or your name. That information, along with the UPC code would tell when your TV was purchased. If you put several Ilo TV boxes side by side, and looked at the barcodes, they would probably all read the same. It is possible, but not likely, that each TV has a unique code to contain the TV’s serial number. If that were the case, then scanning THAT TV’s barcode, (after a sale), would indeed tell the purchase history of that TV. Any data matching scenerio would be possible.
I found this website by accident trying to find program codes for a friend’s iLo TV. The only reason I “hung around” was to help others with my experience and expertise. I did not learn about the subjects that I have been writing about on the internet, I know about these things because I’ve DONE them in real life. Sorry about the comment about your kids, someone threw me a barb, so I threw it back.
What someone should do the next time they buy an iLo TV, or any TV for that matter, is to do what is called a “burn-in”. When one gets their TV home, turn it on and let it play constantly for one month. If anything is going to go wrong with it, it will probably happen during that time. If it dies, take it back to the ‘evil scanners’ at Walmart.
Good-bye
420 Ed // May 26, 2007 at 6:43 am
Ben;
“They” are not right, “they” just have one more idiot’s vote. Good-bye, fools. You know who you are.
421 Melinda // May 26, 2007 at 10:14 am
Ed,
I hate to disappoint you but I know for a fact that the television set in the box and the box bar code did NOT have the same serial numbers.
Also, WalMart did NOT ask me for a phone number, address, or my name when they scanned the television.
In fact, ILO sent me a ‘new’ television from California after the determination was made my set was unrepairable. After all the trouble with ILO and WalMart, I decided I did NOT want to keep the ILO set and went to the store to exchange it for another brand. I had made up my mind that to leave the box unopened and return it to WalMart. The employees in the electronic department told me to pick out the set I wanted in exchange. While I was doing just that, they opened the box for the first time and found that the serial number on the box and the serial number on the television were different and the swap could not be made. AFter leaving the store, I was told a WalMart in another town would swap anything and would not go to the trouble of opening the box. The person was correct. They took the set back and I traded it for another brand. It was at the WalMart that took the exchange where they scanned the bar code and found the serial number on the box I returned had been sold in June 2006. The box had come from ILO with a claim to me that the set was brand new. A brand new set and box should have had the same serial numbers on both. Yes, WalMart got their crap back but I in turn paid $400.00 more for a brand name set.Figure this one out.
By the way, these complaints on this site are not about bar codes. It is all about helping those who have experienced the ultimate grief with this junk.
Lastly, I take tremendous offense to you calling me a fool and an idiot. You are pretty low to call my children idiots. I think you would take offense to anyone calling you an S.O.B. It refers to your mom!!!! You should never demean anyone’s children. When you walk in my shoes, you can call me a fool and idiot.
422 Melinda // May 26, 2007 at 10:42 am
Jay,
Degree or not, apparently no one should buy electronics at WalMart. I sure learned my lesson. I think it is the American way to buy a product for the cheapest price whether it is WalMart, Best Buy, or any other retailer.
423 Robert B // May 27, 2007 at 12:44 am
Trying to find some info on ilo TVs, and Google popped this up. Looks like anyone wanting to shop at Walmart should check here first. When you weed out all the B.S., here seems to be some good advice here. In my area, there are about a dozen Walmart Stores within an hours drive. It’s hard not to shop at one. Kmarts are all but gone, and Target is a bigger joke than Walmart. It was tempting with the prices so low, but I won’t be buying any audio or video gear at Walmart. I’ve also learned that Big Brother is watching me through my barcodes. ;.]
424 carl // May 31, 2007 at 5:20 pm
Hey i bought a Ilo DVDR05 from walmart it was on sale, 4 months after buying it it stop reading disks, tried to contact Ilo, they responded by stating that there was no repair or any assistance due to Ilo being sued for copywrite infringements, somehow they did not pay the bill for using some of the tech in the DVD recorder. Ulitmately walmart said they could not do anything nor Ilo.
I am stuck with a $200.00 piece of junk. That is why i shop Target…
425 Mare // Jun 1, 2007 at 7:22 pm
Wow, I really got sucked into all that chatter. I was just trying to find a different brand name for my ilo tv so that I could program it into my direct tv remote. I will try Funai. Thanks for the info everyone. But we did buy this tv about 3 months ago, so apparently its days may be numbered! I would love to jump on the political bandwagon here, but I don’t think I could be as entertaining as the others.
426 Joe // Jun 3, 2007 at 9:35 pm
Hey fellows…i bought a 32″ iLo hdtv Christmas. Works and looks great..not one problem…but if i did have a problem like i do with all the other electronic equipment in my home…ie..Playstations,Xbox,Sanyo tv,rca stereo,Amana microwave….i just fix them myself…because I’m a high paid electronics tech that works for a Us Steel supplier selling foreign steel at cheap prices. And i got my training fighting for this great country in the US Navy…guess i can afford to buy a tv from them….i blew enough of em up once..it’s the least i can do.
427 mike s // Jun 4, 2007 at 6:11 pm
I don’t know why there are so many idiots out there bashing unions, you must be content with you’re 8 dollars an hr. jobs when you’re buying over 3 bucks an gal gas have no health or dental insurance, new houses are over 300 grand and wall
mart ceo”s are bringing home over a hundred mill.
a year. I guess there not union either. There selling you crap that doesn’t work at about a grand a pop. How long did you 8 bucks an hour people save you’re money to purchase this tech. piece of shit? and brag about getting screwed? I had the same problem with my ilo 32hd less than 10 months old and it won’t change channels volume etc. I got the same bullshit story from wall mart
not our problem. Said we just sell them sorry you got a piece of shit. I asked them to replace the tv and was told we no longer have the model (of course they knew it was junk but continued to sell them) so if you like to be screwed out of you’re hard earned money defend them, but I’m hopeing some of you people out there will grow balls just once in you’re life and say hey fuck you to you’re not getting by with this rip off. If not join the sheep in this nation, Hitler said it best before the war, It is the good fortune of
goverment that the people are ignorant
428 Adam Webster // Jun 10, 2007 at 4:38 pm
Yo Mike,
So…Unions are good? Union workers working in General Motors were earning $17.67 back in 1976.
Now that was a good gig. Homes were dirt cheap, gas was cheap, Cars…well, 1976 the cars sucked, but hey life was good. Good Music and the food had sugar and fat. Life was good.
Those jokers are still getting paid.
I was making 17.50 just a few short years ago. I couldn’t believe it when I read it. Now GM and Ford and losing cash at an obscene rate. Chrysler was saved by the Germans. Please explain to me how the unions saved Detroit. Oh yeah and the airlines too!
I don’t blame anyone for my jacked up 42″ iLO
piece of crap but myself. Hey I can still watch movies, just no TV. You get what you pay for union or non-union. Wal-mart is untouchable.
Their Gross Domestic Product is larger than 3/4 of countries on this planet. Life in ’76…
Adam
http://www.richesrevolution.com
429 roger // Jun 11, 2007 at 9:40 am
For all union bashers, please remember this that David Rockafeller does not even consider this a country anymore, but an economic Zone.
The new 1200ft. wide super highway that will run from the border of Mexico to the border of canada has a target date of 2010.
This effects 500,000,000 people in the three contries.
this will effect everything from the sharing of Law Enforcement, medicine, the different cultures, and of course currency which will be called Amero.
One problem with that is no one knows what the exchange rate will be once this north american event is implemented.
The man that orchestrated all of this is a professor at American University located in Washington D.c. His name is Robert Pastor.
You can thank the Council of Foreign Relations,
The Tri-Lateral Commission. The free masons high archy. Don’t blame unions for what has happened and what will happen It is fear and greed that is a global problem.
Remember that is has been said that big business. global corporations can have no effect on revolutions. but 10.000.000 people with guns can.
That is the main thing that is keeping these people from attaining there goals.
Once the citizens are disarmed they will have there way.
I would hate to be born today.
430 Wendy R // Jun 13, 2007 at 5:00 pm
I bought an Ilo 32″ flat panel Tv in March of 2006, which was 15 months ago. Last night, it pooped out on me. It totally died and the only thing I could get it to do was power on. I got on-line to try to find a customer service site or phone number and came across this!!! Call me crazy, but I spent a couple hours reading every single entry!!!!!
To make a long story short, I called Ilo and the only thing they were willing to do for me is to have me ship it to them for them to fix. They wanted to charge me $149.99 for labor plus the cost of parts. They did agree to send me a box and shipping label to return it. They said that because the warranty had expired, that was the best they could do for me. (I should mention that they were able to tell me on the spot over the phone the date that I bought it because they said that when it is scanned at Walmart, they automatically register the warranty with the company).
After reading all these posts, I decided I had nothing to lose and went to Walmart to see if they would do anything about it. I had to go all the way to the store manager but he said he had been made aware of the problem with that TV and that he could offer me a gift card for the amount I paid for it or allow me to exchange it. I DID NOT have a receipt so they used the serial number from the TV to check it in the system. The price came up as less than what I paid for it, but since I bought it over a year ago, the prices have come down significantly, so it worked out ok. I was able to get a brand new Sanyo 32″ TV and I only had to put $29.48 out of my pocket to cover the price difference. Also, they said that if I ended up locating my receipt, they would refund me the difference in price in the form of a gift card.
Soooooooooooo….I would say I made out pretty good with this problem. I would recommend to anyone to try to take their TV back to Walmart again because, according to the manager I dealt with, an e-mail was sent out to store managers directing them to exchange those TVs or give store credit. I hope this helps some of you. Good luck!!! And, don’t buy Ilo!!! Tell everyone!!
431 Josh // Jun 14, 2007 at 12:57 am
There are many types of barcodes…
Wal-mart’s computers don’t recognize many of them…but there are two that I can tell you right now…The 10 (or 12 depending on which part you read) digit bar code, the upc, is the standard bard code for all items of the same sort…all 26″ ilo lcd’s with the same model number will have the same upc. The serial numbers are unique for every t.v. and are also recognized by wal-marts computers. If the serial numbers on the box and on the t.v. dont match, then they assume the t.v. is stolen and won’t exchange it. But they can tell when, where, and how much was payed by the serial number. If for some reason the t.v. was bought in a store that wasn’t wal-mart, they couldn’t tell where it was sold, but they would know they didn’t sell it.
432 John // Jun 14, 2007 at 11:05 am
I just bought a 27″ ILO and every time I turn it on, it always goes to the programming screen. I have to hit the menu button to clear it to watch. Does anyone know how to keep this from coming up every time I turn it on? I’m ready to return as I am also having remote issues. Not very happy with the purchase at this point.
433 mike s // Jun 14, 2007 at 8:44 pm
I believe everyone has a right to make a respectable wage. To say the airlines and the car com. in Detroit are going out of buisness is because of greed, they don’t invest back into there own market, instead they raid there own corperations to pay ceo’s hundreds of millions a year, with stock options even if they go under, not giving a shit about the people who make the company, its no wonder that other markets don’t phase them out. It used to be american products stood up to any overseas markets, compare gmc, ford etc. to honda, toyota, theses companies stand
behind there products. Companies like ILo get by with there bull shit because giants like walmart
have lobbiests that will sell you’re ass out. Cheaper tv or not you should at least get a few years out of a product that ranges from 500-1000 dollars. As consumers we should demand it and not roll over and say I should of known better. Lets face the facts ILo and wallmart walked hand in hand with this product. Wallmart knew perfectly well this was a piece of shit, but instead of protecting there clients held out there hand and milked every person that walked in the door. When you have a company changing labels, sr. number and putting a sub-standard product in a box and re-selling it as new thats not buyer be ware thats
fraud plain and simple (ILo) and a company hawking the product and then saying not our fault and still making a profit, thats aiding and abetting. As consumers we have a right to be protected against con artists that not only profit but we pay taxes on these products. You have 2 choices roll over and take it in the ass or put these people where they belong, back on a carnival show where there are no laws and if you’re lucky you can throw 3 rings around a bottle and win a ILo tv
434 GARY // Jun 17, 2007 at 2:51 am
HEY!! I FOUND THIS PLACE “AFTER” I GOT MY ILO… LOL….ANYWAY, I’VE BEEN READING THIS STUFF FOR MONTHS, MY ILO JUST KEEPS CHUGGING ALONG!IT HAS THE BEST PICTURE, I EVER SAW!!…I’M STICKING OUT IN THE MIDDLE OF THE ATLANTIC OCEAN,SO YOU GO TO WALMART/KMART OR YOU MAKE A 200 MILE ROUND TRIP TO SOME OTHER STORE.
435 Joe // Jun 18, 2007 at 10:09 pm
get a new rope….hang your gripping ass with it
436 GARY // Jun 19, 2007 at 2:42 am
WHY WOULD WE BUY A NEW ROPE,WHEN WE COULD BORROW THE ONE YOUR MOTHER USED, WHEN SHE FIRST SAW YOU!
437 joe // Jun 20, 2007 at 2:45 pm
ilo 27″ tv code for modle# DTV2794 IS 0463 on an one for all remote . and it only took 5 minete’s to find . same as emerson. lol
438 Scott1 // Jun 20, 2007 at 3:34 pm
Gary ~ Start your own thread for IDIOTS like yourself who think iLo is so great. And get off of “Mom’s” since Joe just got off of your’s last night.
Ed ~ The only thing you invented is yourself – “A legitimate walking A**H***.” You think you know everything. You think you are so smart. Why don’t you tell us what you invented. Go ahead, we would all love to hear your big story Mr. KNOW-IT-ALL. Wait a minute…..Was it TOILET PAPER??!!
DONT BUY ILO.
439 Lavonne // Jun 21, 2007 at 8:53 am
Ilo TV’s are made by Orion Televisions, any remote should work, the trick is who distributes
them. Here are 3 codes 0236,0463,0179, refer to the Universal Remote Control manual that came with remote! GOOD LUCK!!!!!!!!!
440 GARY // Jun 22, 2007 at 8:34 am
I DID, AND YOUR THE FIRST ONE TO REPLY!! DID I SAY I LIKE MY ILO..Y YES I DID…I LIKE MY ILO!!…
441 Scott1 // Jun 22, 2007 at 2:44 pm
Melinda ~
You were way too nice to A**H*** Ed. After all of the support and help you have given to desperate people on this site needing help, he had no business trying to insult you like that.
Anyone that reads his comments can clearly see he is some unemployed wanna-be trying to act like he knows everything. I commend you for keeping your “cool” with him. He needs to apply at Walmart for a “BARCODE” specialist position.
442 Melinda // Jun 23, 2007 at 3:43 am
Scott1,
Thanks for the support!!! The objective of this site is to help people realize they are not alone in the grief they face when dealing with this piece of Sh#* ILO product. I have tried to do that because I felt extremely stressed out when dealing with WalMart and ILO in California. Obviously, some of the sets had bad issues and neither company wanted to back the product. Perhaps all the complaining at stores and continuing websites like this one helped Wendy get a better reaction from WalMart than most of us received. Again, helping others is what this entire rage is about. I have no idea where folks are coming from with the union crap. Where do others come from with the audacity to call family members names and bash those of us who have experienced problems with the ILO sets. It is obvious there are more people who have had problems with this product than not since WalMart has taken the initiative to replace the sets and has acknowledeged the problems by removing this particular set from their website.
I smile when I read entried of folks who purchased their ILO, found this site, and returned it immediately. I think that is COOL!!!!
Stooping to Ed’s level was not necessary for me to accomplish my goal. I have plenty of personal thoughts for him. Sounds like Gary needs to go back to the middle of the ocean. He must have good cyber waves out there. What he says makes no sense what-so-ever!! Sounds like his television set was like mine, the best picture ever, then all of a sudden…….BOOM! Hope he lets us know when his goes BOOM!
443 Melinda // Jun 23, 2007 at 3:45 am
Ooops! That word should be entries. All would be better if I would proofread!!!!
444 E // Jun 23, 2007 at 8:55 pm
iLo TV’s have been made by many different comapnies depending on the size, technology etc.
The earliest Plasmas were likely made by Samsung (or like the LCDs assembled from parts sourced from them), then Tatung. There were several different variations of the plasma sets. They had a tendency to lose the red colors. I initially believed this to be a problem with the panel itself however it appears to be a driver board issue and can be repaired, a large service center in the area that deals with many brands repairs them and the once dull and lifeless display models return to the store a few weeks later working fine. There were other defects with these, earlier models forgot settings on power down, switches sticking on newer ones. The last Tatung made EDTV sets that they had, at least locally, probably were the best of the run they had, and our local store carried HD sets from very early on when Wal-Mart started carrying HD sets.
The LCDs were mainly made by Initial. The earlier variations without the HD tuner (iLo 2600 and 3200) appear to be immune to the running defect of the ones with the tuner built in, I believe these sets were in their earliest variations mostly assembled from Samsung components, especially when these bigger panels were uncommon. The 2600, of those two especially, had a tendency to have power supply problems but it was nowhere near as widespread as the problems with the more recent models. I’ve personally owned an iLo 3200 since November 2005 biggest problem I ever had with it was the clock gains time. When they switched to the 32HD they apparently changed the motherboard and this comes with different menu system and that is when the problems started to appear, while the earlier set has a menu setup similar to a Samsung of that era, the newer models have an entirely different menu, and ever since they switched they seem to be dying in droves. This non responsive remote problem seems to plague all models up to the 42 inch LCD. The 42 inch model also apparently has sound problems. They didn’t sell these long around here but I’m pretty sure the one Wal-Mart still has several in stock. I don’t know anyone who works at that store so I can’t get as detailed of information on that set.
Picture tube models are usually Funai or Orion depending on the size. They’re probably going to be about as reliable as a similarly sized model bearing the Funai or Orion brand, for the most part they seem identical.
445 Melinda // Jun 24, 2007 at 9:59 am
Thanks E!!! Sounds like you have the low down. You’ve done your research! Good information. If you stick around long enough, you’ll get bashed for your it on this site.
446 F DANIELS // Jun 24, 2007 at 12:55 pm
i can not find a booklet or remote for the ilo bought at walmart please help
447 Jan // Jun 24, 2007 at 3:39 pm
My remote went out also. I found a replacement remote at http://mrremotecontrols.com. It is actually shipped from NEW REMOTES, INC. in Tampa, FL. It cost $39.95 to replace, but that’s a lot cheaper than buying a new TV. You can also purchase a 4 year warranty on the remote for $4.95. I just ordered it today and will receive it in 3-5 days. I will post again when I receive it.
448 E // Jun 25, 2007 at 10:26 pm
This area was one of the early areas in the HDTV rollout at Wal-Mart, so the iLo brand has transitioned through several different generations, especially for the Plasma line. The LCD line pretty much started with the 2600 and 3200 then progressed to the 26HD, 32HD and related models. The two larger sets were always from Initial, however I doubt Initial is in and of itself a manufacturer, they probably source thier stuff from another outside company and act as a middle man of sorts between Wal-Mart and the actual Chinese manufacturer. As big screens became more common so do the sources for parts, so thus more manufacturers for the parts come into play. A year and a half ago there were likely fewer sources for a 32 inch LCD panel than there are now. That is just the name of the game.
As far as the Plasma sets, there are still quite a few of the different models floating around locally. The most recent models were made in China, those would be the Tatung produced sets. The earliest model was made in Mexico, Samsung produces products in Mexico and these were the sets that were probably built by them, if one peers into the back of one of these sets they will see almost all Samsung chips. The middle generation if I recall was built in Malaysia. These were all EDTV sets. I believe an HD set was offered but never available at least at a local level. They did however offer a Tatung model locally but it was much more expensive.
As is the case with Durabrand, or other Wal-Mart house brands, the iLo logo is slapped on a variety of products from a variety of sources. Sears does it with Kenmore appliances. Target does it with stuff like TruTech electronics. The quality of the final product is only as good as the source of the product. Hence if Wal-Mart sourced an LCD TV from Sony they could brand it with iLo if they wanted to and it could be a good product.
449 Jan // Jun 27, 2007 at 6:49 pm
I received my new remote today. It is exactly like the original one (ILO RC-370C). So far it is working fine. It was a little pricey at $39.95 but it works and much cheaper than buying a new TV. Go to http://mrremotecontrols.com and click on ILO and click on your remote contol number that is on the front bottom of your remote. I ordered it Sunday and it came by mail today (Wednesday). Fast service. Now hopefully my TV lasts a lot longer than a lot of others on this forum. Good luck to everyone!!!
450 Matt // Jun 29, 2007 at 1:09 pm
I bought a 32″ ILO SDTV, thought I was getting a good deal….WRONG….the speakers blew on week 2 and the picture pretty much sucks. I was better off keeping my 8 yr old 21″ toshiba. THANKS WAL-MART…
451 Adam Loomis // Jul 5, 2007 at 1:47 pm
I bought an ilo 26″ LCD a month ago, and one day while flipping through channels it stuck on channel 44, the only thing I can do is turn it off and on with the remote, the manual buttons on the setdon’t even work. I had all the origional packaging, but couldn’t find a receipt. When I took it back, the same guy in the electronics department said “too bad for you, I hope you really like channel 44″. I used to shop at Walmart all the time, but now I know better than to buy high ticket items like electronics there. But as the old saying goes you get what you pay for. If anyone has any pertinant advise as to the best way to get this TV fixed without spending more than I paid for it, please let me know.
452 Adam Loomis // Jul 5, 2007 at 3:06 pm
I read the comment about the store managers exchanging these TVs/ giving gift cards, so I just Emailed Walmart a query. Will post their reply if I get one, hopefully they’ll take it back.
453 Melinda // Jul 5, 2007 at 5:00 pm
Adam,
I wish you all the best with WalMart and the ILO set. WalMart in my hometown just about laughed in my face too. Hope you have better results. Perhaps with all the complaints, things have gotten much easier to get your money returned.
454 Adam Loomis // Jul 5, 2007 at 6:57 pm
Me too, but I’m not holding my breath, their customer service E-mail claims to have round the clock response, but I still haven’t heard anything yet.
455 scott // Jul 11, 2007 at 5:28 pm
I got a ILO 32HD set for XMAS, 5mos. later the volume on remote is stuck on a low level. I took set back to WALMART , spoke with asst. mgr.,store manager, district mgr., and buyer of televisions. I was told to send it back to manufacturer, which i did on 6/23/07 , I pray i will get my set back some day in the future. I also had to start anger management classes shortly after.
456 Adam Loomis // Jul 11, 2007 at 10:23 pm
Well, its been a week with no response from walmart. I think I’m gonna contavt my local news channel that does the consumer product stories.
If that doesn’t work i’m gonna tell everyone I see about this. If we all do that with everyone we know it at least might hurt Walmarts sales enough to pull the sets off the shelves.
457 lawdawg // Jul 15, 2007 at 9:40 am
A day late and a dollar short. I should have found this blog early yesterday. Bought a 26″ ILO HD TV from WalMart, on clearance, box opened, remote listed as missing. Got a smashin’ deal, so I believed, for $272 instead of $668 original price. Bought the 2 year warranty extender, though. Haven’t plugged it in yet, so we will see what it does and how long it lasts.
I note that the ILO brand of TV was no longer on the shelves yesterday, as I tried to find this brand on the floor for display, and it wasn’t there. Don’t know if this was the display model or not.
458 Adam Loomis // Jul 18, 2007 at 3:33 am
I also noticed that all the ilo sets are not to be found lawdawg. I think Walmart was just out to make a quick buck. I’d use the set if I were you, just make sure to keep up with the receipt and the 2 year warranty. and be prepared to take it back. This will be my last post on the ilo issue, Walmart didn’t reply to my email at all, therefore I am cutting my losses. I will never buy any high ticket item from walmart, I don’t care what brand or how cheap. Good luck to all.
459 Chris // Jul 18, 2007 at 2:29 pm
Anyone know how to use the digital audio cable for the 32″ ilo tv (CRT). I plugged it in the digital audio output then to my phillips surround sound input to hear my tv, then nothing happened. Anyone?
460 Dale // Jul 19, 2007 at 11:18 am
I wish I would have researched the ILO brand before purchase…bought a 27″lcd, at around 4 mons. old I went to turn it on and there was a pop in the back of the TV and then nothing. I’m horrified at the things I’m reading regarding trying to get WallyWorld to replace or fix it since it’s still under warranty, but here I go. This is the last thing that I’ll buy from Walmart and as far as I’m concerned, their ILO brand sux!
461 Joe // Jul 21, 2007 at 7:28 am
Why don’t we all blame the real culprits, our government. They are the ones who let this go on. They are the ones taxing us out of our homes and properties so we have no choice but to shop at wal mart. They are the ones taking all the money from this monopoly to let them build wherever they want, knowing full well it will put the little guys out of business. Wal mart and all the other big stores are not going to change their ways as long a the government lets them get away with it. Hell, just look at the bad food epidemic coming from china. All the poison and crap they are finding in our food from there. They claim it is impossible to inspect everything coming from china. Bullshit. Stop the imports that you cannot inspect you idiots. You wouldn’t let osama into the u.s. in a container would you? Wake up people, it is our own damn fault this is happening by letting our elected officials have free reighn over our money.
462 RZipser // Jul 23, 2007 at 1:03 pm
My ILO works fine, isn’t on a lot. I have satelite, and cannot find a universal remote to work both RCA Satelite receiver and the ILO together. If anyone out there finds one, please let me know. Thanks
463 lu // Jul 25, 2007 at 8:35 am
I bought an ILO from walmart about 2 months ago. The tv was turned off last week and would not come back on. This brand is a piece of CRAP.I’ll be taking my bussiness elese where from now on. Goes to show, Walmart sucks as well as the products they sell.
464 Blackhat // Jul 28, 2007 at 10:24 am
For all of you out there. I have an iLo POS m’self, after having to return 3 times to finally get one that worked perfectly it is now 4 months old and there’s a line going down vertically. I’ll be taking it back this weekend for another, and I’ll keep doing it until I get one that lasts for a year at least. Wal*Mart likes to call this a “disposable TV” but screw that. there’s nothing “disposable” about my $600!!! If any of you are having a problem with Wal*Mart taking your tv’s back or replacing them, remember this: IF YOU RAISE ENOUGH OF A FIT IN THE STORE WHEN IT’S BUSY THEY WILL GIVE YOU THE STORE!!!! I used to work there for 4 years and I’ve seen managers give back money for products Wal*Mart doesn’t even carry (No, Seriously, ever seen an Energizer car battery sold at Wal*Mart? Me niether, but I saw a guy get money for one because he got quite loud and obnoxious) You just have to be able to be the center of attention and “raise the roof” Trust me, it WILL work. As for your remote issues, I suggest you buy a universal remote with a “learning” function so that you can teach it before your iLo remote goes tits up.
Afterthought: I thought Wal*Mart’s electronic line was called Durabrand??? I bought a couple of surround sounds that work great.
465 steve // Aug 7, 2007 at 9:51 am
have 27 or 30 inch ilo have vertical line 1/2 thick volume no picture walmart says 1yr warranty but cant find anyone who can contact company
466 MARTIN GENDRON // Aug 7, 2007 at 3:35 pm
PURCHASED A SET ONE YEAR AGO AND HAVE HAD CONTINUOUS PROBLEMS WITH THE REMOTE CONTROL….HAVE REPLACED BATTERY SIX TIMES, RETURNED ONE REMOTE TO THE COMPANY AND RECEIVED ANOTHER…LOW AND BEHOLD, I AM STILL HAVING THE SAME PROBLEM WITH THE NEW REMOTE…IT WORKS FOR APPROXIMATELY ONE WEEK AND OUT IT GOES….HELP
467 Shane // Aug 9, 2007 at 12:04 pm
If you bought anything made by Ilo, you are stupid to begin with. If you’ve never heard of a brand, don’t buy it. Stick with one that’s tried and true. Sony may be higher priced, but quality and support come with it. Something you weren’t considering when you buy one of these junkers. So you have nothing to complain about.
468 Gale // Aug 10, 2007 at 9:20 am
I bought my 26′ Ilo HDTV about four months ago,
and now the only control that works is the on-off
button. I changed the batteries in the remote, but that was not the problem. I thought it was just my luck at first, until I read other comments
by Ilo owners.
469 Anne // Aug 12, 2007 at 11:56 am
Hi Everyone!
Well, I almost bought an iLo 27″ TV for $189.00 late last night at WalMart. I’m working two jobs to pay off some bills and wanted a new TV.
The Magnavox I bought second-hand from a neighbor about 10 years ago and had been using in the living room finally went kaput. It’s a 27″ one and worked well for many years. Now all I get is the text intro to the product scrolling down the screen and repeating itself until I turn it off. It’s huge, so I’m not going to lug it to a repair center. It sits unused in another room.
I replaced it with the smaller, 19″ RCA model (about 12 years old) that I was using in that room, but now I can’t get my RCA down to Ch 1 to watch any DVD’s (okay, so I’m a movie buff!). I also wanted to buy a new exercise DVD set I recently discovered, but if I can’t use it, it’s useless and a waste of money! The RCA works fine on Ch 3 for VHS (but who buys VHS anymore?!).
There is nothing else wrong with the RCA. If I had cable, perhaps I wouldn’t have this problem (?) but after the free cable was discontinued by my development I refused to subscribe to it because I can’t see paying for it when I’m never home to use it long enough to justify the cost.
~~~~~
Sooo … stopping in at WalMart on my way home from my 2nd job in order to pick up milk & bread (it is cheaper there.. and still fresh) just before closing, I came upon a whole aisle near the front of the store leading back to the Electronics Dept. filled with … guess what!? … iLo TV’s! There were other brands on the same shelves, but it looks like a newly set-up clearance isle for electronics… specifically TVs.
(I’d previously checked out the TV’s at the WalMart near my office job, and saw the huge difference in price between iLo and the other brands. Never heard of it before, and was skeptical, so I didn’t jump on it right away. Went to Best Buy… they have them there too. Also cheaper than the other brands. The other TVs at Best Buy were about $100.00 more & was also debating setting it up for delivery ($50-75 at BB) vs lugging it home myself from WMt.)
Been debating what I should do and … and ALMOST said “The heck with it!” and purchased it from WalMart last night.
If not for the fact that I wasn’t sure I’d be able to get it home and up 2 flights of stairs late at night by myself, I would have bought it because the price was sooo good!
This morning, before rushing out to the store to grab it before anyone else did, I decided to do some checking on the brand name. BOY AM I GLAD I DID!!!!!
This thread has taken up too much of my time today (my one day off from both jobs) … but the comments were so riveting I couldn’t help but continue reading through them all. I was also hoping I’d get an idea of a better brand to buy. I’m still undecided, but I know a few things for sure!
1) I’m SOOOO LUCKY I didn’t by an iLo TV!
2) I’m NOT buying any electronics from WalMart!
3) There are still some people out there who care about other fellow consumers enough to warn them about really shoddy products!
4) There are a lot of politically-opinionated people out there. That’s fine.. but save it for a thread that pertains to those topics and let’s focus on the subjects at hand… the really crappy iLo TV’s and WalMart’s ignorance and poor C/S when it comes to a) helping the customers in this situation and b) the fact that they’re aware of the iLo problems and still have not taken the entire line off their shelves!
Well… that’s my entry and 2-bits on the matter.
Thank you all … especially Melanie, Scott1 and Maxomus for your efforts in helping the poor, unfortunate souls who actually bought an iLo TV and are dealing with the headaches associated with it (I wish them well!) and for warning other (luckier) potential buyers such as myself to run FAST in the other direction!
Thanks also for your interesting visuals Maxomus … and you, too, Jesse! The idea of hitting an iLo with a sledgehammer, strapping it to a rocket & blowing it up or tossing it out of a second story window are all very appealing and visualizing these acts brought a big smirk to my face! (It’s not like I haven’t run into a crappy product – or some other really annoying situation – myself at one time or another!)
On another note:
Does anyone know (even after using “Auto Program” numerous times to reset my channels) how I can fix my RCA so I can use my DVDs?
No matter which remote I use – over time I’ve accumulated one original remote for each TV, one for my VHS player, another (of course) for my DVD player and 3 universal remotes (one was a gift) all of which work fine – but I can’t still can’t get the RCA down to Ch 01!
I don’ want to spend a $100.00 or more to have it looked at. I’d rather apply that money towards a new TV to replace the previously-mentioned Magnavox, but if someone has a better idea or can enlighten me on what the problem might be & what it would cost to have it looked at / fixed, please let me know.
Alternatively, if someone (who has had one for a valid length of time) can recommend another TV brand (I saw both positive & negative feedback on just about every brand mentioned in this thread), I’d greatly appreciate it!
Thanks very much!
470 E // Aug 14, 2007 at 10:43 pm
Anne-
I guess all depends on what you wish to spend for the TV. I’ve seen a multitude of good deals on TVs lately, particularly in the realm of picture tube based models. If you don’t mind the bulk and weight of it, then it is a fine deal. Sears, Best Buy and Circuit City all have quite a few on clearance as they transition to flat panels almost entirely or entirely. I have purchased two HDTVs that were CRT based a Samsung and a Sanyo. The Samsung is 27 inch (non slimfit), basically I was forced to go with this due to cabinet limitations. I got it for $275 quite some time ago. Has worked great and has one of the best pictures I’ve seen on a TV of any size or technology. I’ve probably had it about 3 or 4 years now. I have a Sanyo in the kitchen, a 30 inch widescreen set. I actually purchased a display of the older version of it at Wal-Mart, which died under warranty and was replaced by Sanyo with a new one. I’ve had it for quite a while now. Not as good a picture as some but has been more reliable than the predecessor.
I guess this all depends on if you want new or used, would buy a store display, or want a particular technology. If you go second hand there is no telling what you might find available. I’ve paid as little as $180 for a virtually new VGA projector and seen some big HDTVs floating around thrift stores here already (as low as $189 for a 42 inch Mitsubishi). In fact reading your post prompted me to check locally and I found a relatively new 34 inch Sony widescreen HD set for only $80 more than what that iLo would have cost, which I may buy for my grandmother.
As far as reliability, stuff breaks, some breaks more than others. It goes with mostly any technological product. Nothing is going to be perfect, and I’d expect that from a lot of these no name TVs floating around these days. A more reputible name brand will give you the backing of a better company, but not always a better product. As with Sanyo replacing my defective set with a new one, that is what the bigger company is more likely to do or at least can do. If you don’t recognize the brand on the box who is to say if the company will even last thorugh the warranty period?
I’m actually sitting here watching HD DVDs on my iLo 3200 which is nearing 2 years old as I type this. It works fine but I’m not recommending you buy one. They cheaped the stuff out they’ve marketed under this brand, sourced it from even more companies, so much so that unlike the days of the early models it is almost impossible to tell where one model came from in comparison to the next. Whereas I mentioned the old Plasma from the earliest days of the iLo name was a Samsung and could be identified by peering through it’s vent slots and looking where it was made on the box, now the 26, 27, and 32 inch versions of the LCD can be made by entirely different companies. When a technology is newer and expensive fewer people make it. When I bought the iLo 3200 there were a handful of 32 inch LCDs on the market, very few companies were even making panels of that size. Hence the technology needed to make it then required better source parts because quite simply less stuff was available. Now virtually everyone makes stuff of that size, and when the technology became cheaper thats when you saw the 32HD appear and then the start of these remote issues.
While it is impossible to say what will last, stack the odds in your favor from the get go and you’ll be better off.
471 Melinda // Aug 16, 2007 at 1:06 pm
Anne,
I suppose you are referring to me instead of a Melanie. You are truly welcome for the warning. My wish was to help at least one person steer themselves away from the ILO product. I would dare say another brand would be more suitable for you to purchase. Sure, there are bad apples in all brands. However, it appears the ILO has been predominately bad from the beginning. There are exceptions to every thing in this world.
Good luck in finding a good t.v. Thanks for the words of encouragement.
472 nancy // Aug 18, 2007 at 10:08 am
the emerson code worked to programe my direct tv remote. i will never buy a nother ilo ever!
473 quinton // Aug 21, 2007 at 7:39 pm
I found a replacement for my ilo tv on one of the new remote control websites. My Ilo is made by Orion.
474 ANON // Aug 24, 2007 at 4:13 pm
w0w! i always knew ilo sucked but this just confirmed it. well lemme just be the bad girl here and say it I work for wal-mart. big f’n deal. sam walton started walmart out as a mom and pop store, he never expected it to grow so f’n big. so stop bashing it. and i know at least everyone of you has bought something fom walmart, it doesnt have to be electronical, maybe some food or some advil b/c they are the only store that is open 24/7. so what if their ilo tv sucks. maybe you should’ve took it upon your self to First do some research on the product Before you buy. but noooo your too lazy, you buy it then complain about it later like anyone really cares. i work in the electronics department too o00oooo!!! but just lemme say one thing i did do my research about ilo and visio and samsung and sanyo and so on and i have told ppl not to buy ilo. so i saved countless ppl from buying that “crappy” product. plus the only reason i work there is to pay for my college, so shove it up your ass looking down on ppl working there. some of us are actually trying to get an education and if the only way i can pay for it is working at wal-mart then shit i’d do any day. its better then selling drugs to your children to make money.
475 Mack // Aug 25, 2007 at 8:30 pm
Here is a good one.4 months after purchasing a ILO-26HDTV from WAL-Mart I had audio, power green light on, could change channels with a black screen. I called the 800 number given to me being told that I had to pay for shipping and labor. Sent to address by UPS tracked TV receiving following message. RECEIVER STATED THEY DID NOT ORDER AND REFUSED THIS DELIVERY/RETURN TO SHIPPER. Maybe they refused it because I shipped it to them in a PANASONIC BOX.
476 belinda // Aug 26, 2007 at 5:31 pm
Just left Wal-mart my 42″ ilo has just broke half of the screen is blacked out. Bought it 8/16/06 today is 8/27/07 Wal-mart told my to send it back to ilo.
477 jane // Aug 27, 2007 at 10:58 am
I wish I would have read these before my purchase! I was wondering if anyone is having the same problem that I am— I have a small blue vertical line going through the middle of my 26 inch screen– has anyone else had that problem? Or is it a defect in the TV itsself?
Thanks!
478 Melinda // Aug 27, 2007 at 5:34 pm
ANON,
You have done a good job steering people away from ILO products. That is the best you can do. I hate to break this to you but there are stores open 24/7 other than WalMart. Take some comp classes when you get to college.
479 Jared // Aug 29, 2007 at 4:18 pm
Yup, My 32″ ilo lcd just went out to. 7 months old and all I can do is turn it off and on. Been going the rounds with Walmart about getting it fixed, They’re telling me that I have to drive it 30 miles away to get it repaired, plus I have to pay for labor. I’m not sinking anymore money into this piece of junk, $700 dollar life lesson. Don’t shop at Walmart.
480 Greg // Aug 29, 2007 at 9:15 pm
I too burnt on the infamous 32″ ILO same problem, I will purchase a big ticket Item without checking the internet. Wife threw the receipt away seems they all go out about the same time.
481 Rip D. Off // Sep 2, 2007 at 12:50 pm
I L O S-U-C-K-S!!!!!!!!
482 stu // Sep 2, 2007 at 2:19 pm
Besides iLo, add to the list of bad cheap tv brands, Advent, GFM, and Olevia, all name branded for americam retailers who want a low cost product to sell. As an electronics engineer, it sound to me like the fault is in the design (poor thermal consideration). Don’t blame the doallr an hour workers, blame the inexperienced engineers who designed these products. Ther are many different quality levels for chips, depending on the mission. The highest go into military equipment, midlevel into industrial equipment, lowest level into consumer products. The price varies accordingly. A good brand of consumer electronics will test to the midgrade, and price higher, but it will probably work longer.
483 watrspryt // Sep 3, 2007 at 9:23 am
The sad fact of the matter is that Wally World has gone to shit since Sam died. I am a former employee(left amicably). When I worked for the company we were taught to take anything back as long as it came from our stores. My son bought an Ilo for my husband for father’s day just prior to him getting deployed to Iraq. Less than six months later it wouldnt even turn on. My husband never even got to watch his own tv. I tried to get Walmart to exchange it and they laughed at me. Oh well, lesson learned.
484 M Sartor // Sep 7, 2007 at 7:50 am
The 26″ GFM HDTV I got from Meijers, (sale price $339 otd) – I really like so far. I get razor sharp pictures from the OTA signals – using rabbit ear antenna and 15′ coax cable.. 10 channels here in Lansing MI. The pics look very good, and College and Pro football never looked better! This set gets 1080 HD signal over the air!! No, it doesn’t have dvi, or HDMI, but I can live with that. Hey it was only $320+tax!
I can only hope, that this TV is reliable. so far, so good.
GFM is a Mexico/Singapore joint venture.. (I think)…
485 Bonnie // Sep 8, 2007 at 8:26 pm
We bought our 32″ ILO television from Walmart in October 2006. We have the receipt but not the box. The picture was great, the sound was terrible. Just couldn’t hear it unless you turned it nearly full up. We bought a surround system hoping to get better sound. We hooked it up to the jacks in the back like it said to do. We still only got sound from the TV and none through the speakers. So we returned the surround sound. Then three days ago, the tv lost its sound all together and we couldn’t change to the menu or change the channel. We thought it may be the remote so, we put in new batteries and it still didn’t work. We then tried the manual button on the tv and they didn’t work either. Today, we took it back to Walmart with all the paperwork and the receipt and they refused to help us. Said that they only allow 90 days for the warranty. They gave us a number to call so I’ll try that monday. I’m telling everyone I know about how Walmart handles their products they carry. Personally, I will never buy anything from them again. I hope I can encourage lots of other people to do the same thing. I document everything. I plan to keep good records of all contacts about this incident. I also will be doing all I can to turn it over to the BBB and anything else I can think of. Good Luck to all.
486 Jason // Sep 11, 2007 at 9:32 pm
I bought a 32 inch IL(BLOW)32inch and of course it sucks bad. everything the everybody has complainted about in so 100% true. This TV is the worst waist of money since Iraq. If you haven’t taken you ILO back do it and tell Wal-mart its broken even if its not and push to get another TV a sony or Phillops. While the wal-mart brother are sucking on a mix drink in south pacific in a yacht. Wal-mart workers are eating dirt. they never hire full time so they will not have to give you vacation and insurance so on the books part timers are working full time hours. So America’s family store self proclaimed is as dirty or more dirty that the mafia. I got fired a year ago from wal-mart because I was hospitalized for 16 days. Wal-mart activily called the hospital trying to bully the hospital staff to give out hippa info and thank god the hospital stood firm.I called daily and they wanted me to tell them what was wrong with me, how long, could they speak with my doctor. No, I refused and told them my private buseness is private. As a “family store” flowers would have been nice since they sell them up front near the doors. WAL-MART IS OUT OF HAND AND WE WERE DUPED!!
487 shane // Sep 13, 2007 at 3:59 pm
My wife was hired at wal-Mart fulltime lat year. she has already received insurance, and vacation days. what everyone has to realize is there is not 1 person making decisions for every store, there are seperate store managers that make indapendent decisions for their store.
488 GARY // Sep 18, 2007 at 7:08 am
HOLD UP ONE SECOND,WHILE I LOOK!!…YEP!!!… MY ILO IS STILL WORKING……8 MONTHS…I LOVE THE PICTURE…..
489 Shell Puppy // Sep 19, 2007 at 8:55 am
OMG…get over yourself…NOBODY is forced to work at Walmart…and FYI, the 2 iLo TV’s (32″ & 27″) have been going stong for well over a year now…and Samsung, piece of crap as far as we are concerned…funny how the iLo outlasted a namebrand like that huh!?! Later
490 E. // Sep 19, 2007 at 10:18 pm
The earlier iLo sets, 2600 and 3200 were either built by someone else or used different parts, this is easy to tell by calling up the menu and comparing it to those found on newer sets. They probably sourced the logic chips and other necessary parts from a different manufacturer, and hence these were not plagued by the problems that appeared on subsequent sets. I’m two months shy of 2 years on my 3200 and it still was working as of yesterday. I’ve heard of power supply problems with the 2600 but thats about it. Still don’t recommend that anyone should buy one though, the track record since obviously has been less than stellar. The picture tube ones are made by yet another company. That is the situation when you multisource products.
491 J.R.Mitchell // Sep 25, 2007 at 8:29 am
We bought an ilo 26”hd tv from Wal Mart 11/21/06 the remote began giving problems in about 6 months.We tried 2 new ones but they did not work.Then our video game began not to work on it.Then the remote would not do anything but turn it on or off.The manual buttons on the tv would not work either.Sound cannot be adjusted either.Wal Mart says they have had to replace many of these same ones with this problem.ilo says we will have to send it in because it is past the 9 day exchange period.They sold a defective tv to a lot of us and now dont want to do anything.We should all get together and make them do a recall.We paid $668 for a piece of crap that lasted less than a year.I didnt want money,I just wanted a tv that works.
492 Fred // Sep 25, 2007 at 7:31 pm
All of this has me a bit worried. my 42 lcd is only 3 mos old. no trouble with it but still… i rerouted my media center and cable to the home theater so that it could handle the input selection and feed them all to a single component input on the tv. this leaves me only with haveing to turn the power on and off on the set. maybe that will help me make it to the one year mark. after that i dont have to use ilos warranty because i bought the 2 year warranty from wallmart and they do include labor. but if the tv breaks between the 6mos and 1 year mark ill be screwed.
there was another fellow that called us all idiots for buying a brand we never heard of. i dont like the wording but im betting its close to true. i bet i do my shopping on newegg from now on where i can read reviews of products before i buy them.
493 E // Sep 25, 2007 at 9:41 pm
The 42 incher is, as far as I’ve been able to tell, seemingly immune to this problem but has known sound issues. If the sound works I’d be happy. The thing to remember is not all the TVs bearing the name are exactly the same, as it isn’t a real brand in the same sense. It is merely a house brand lable applied to different goods. The running defect here is for what I’d call the second generation sets of the 26 and 32 inch sizes. The earliest generation iLo 2600 and 3200 were different yet again. The 2600 had power supply problems. I’ve heard of no major problems with the 3200, my clock gains time but the TV is almost two years old and it always has gained time. When the 32HD appeared it and it’s successors had the control lockups. The 42 inch model came thereafter and I’ve heard of sound problems with it but not seen mention of this problem and having checked at Wal-Mart even their display which has been running non stop since March still works. Even if it should die I just wouldn’t report the problem until it was under Wal-Mart’s portion of the warranty, still the odds on that set in general are problem a bit better. Now the Tatung built Plasma TVs are another story entirely. Then there was the first batch of Plasmas which came from Samsung (this was quite some time ago). Time will tell.
494 brenda staton // Sep 27, 2007 at 11:59 pm
I bought 1 ilos and it went bad took it back to walmart and they replaced it. the second one went bad and they will not take it back. They wouldn’t give me the time of day. Now I am stuck with a tv that don’t work and a store i won’t shop at.
495 brenda staton // Sep 27, 2007 at 11:59 pm
I bought 1 ilos and it went bad took it back to walmart and they replaced it. the second one went bad and they will not take it back. They wouldn’t give me the time of day. Now I am stuck with a tv that don’t work and a store i won’t shop at.
496 Raymond // Oct 5, 2007 at 4:19 am
If you need a remote for your ILO, go to http://www.remotes.com and follow the instructions. Mine worked perfectly.
497 Ron // Oct 22, 2007 at 8:07 am
Well, I found this site too late. I bought a 42″ ILO from wall mart about 5 months ago and the sound works great (NO PICTURE) :( No receit. I guess I”m in the same boat as the rest of you……..SOL!
498 Shirley // Oct 26, 2007 at 11:15 am
Well, I guess the ILO isn’t what it is supposed to be…Try APEX…That was the brand before ILO. It lasted about 2 months and WalMart wouldn’t do anything. APEX cannot be found..Could this possibly be the company who makes ILO??? WalMart has a lot of people conned…I don’t go there anymore. Good luck ILO and APEX owners.
499 E // Oct 26, 2007 at 9:47 pm
Apex is an importer of mostly Chinese made electronic products. They too multisourced their goods, the DVD players were made by any number of companies so it seemed, and quality of them varied between models. Some were good, some were bad. The TVs were mostly made by Changhong, one of the biggest TV makers in China. I own a 27″ TV branded actually branded as Changhong purchased at Ames very cheaply about 7 years ago. Never had a problem with it. I have a 20 inch flatscreen Apex made by Changhong that actually had a Panasonic picture tube in it, it too works fine. Generally the biggest problem with them were the power supplies were a little on the weak side leading to poor geometry in the picture, however that varied from model to model. Apex ran into trouble for not being able to pay its suppliers, when this happened stuff started coming from companies like Daewoo as well. Though they’re still around you don’t see as many as you used to.
Lack of quality is the death knell for any brand. Poor reliability kills them off pretty quick.
Ron- regarding your iLo, it is probably the inverter or something that drives to power to it. Depending on what is involved here it might be fixable. Could be a bad capacitor or bad solder joint if you’re lucky, both relatively easy for anyone familiar with repairing such things.
If the whole inverter was shot obtaining a part may or may not be difficult.
500 SW // Oct 29, 2007 at 8:02 am
Thank you everyone…I bought my 42″ ilo on Saturday and am taking it back tonight, still in the box…I don’t think I even want to try sticking it out…thanks again for the comments.
501 Nicole // Oct 30, 2007 at 7:17 am
I bought a 32″ ILo about 9 months ago. I thought I was getting a great deal because I don’t have a lot of money. Well this morning the TV won’t turn on. No noise or anything. It’s so frustrating. After reading all of these posts it almost doesn’t even seem worth it to fix it. I don’t have the money to ship it back to them and then get a piece of crap back. I might just have to take the loss and never go anywhere near that brand again. I am just very upset and sad.
502 Wallace // Nov 9, 2007 at 5:42 pm
I purchased a Ilo-26HD in December of 2006 and it has worked great, that is until Now. Now the set comes on one station and a volume that can’t be changed. The remote has no effect on the TV and even the buttons on the TV has no effect on the unit. Has anyone else had this problem ?
503 jesus // Nov 10, 2007 at 3:26 pm
todos los comentarios que acabo dever es verdad la televicion ilo es un yonque no sirven paranada y todos son una bola de rateros
504 Dee // Nov 11, 2007 at 7:20 pm
I bought my 42″ plasma iLo only one month ago. I thought I had scored a fabulous deal on a tv. But since I tend to watch the Food Network the most often, the network logo that is displayed at the bottom of the screen has been permenantly burned into the pixels on my tv. So regardless of what station I am watching, I can see a ghost of the Food TV logo on it. After reading these posts I have severe buyers remorse.
505 Jeff // Nov 19, 2007 at 3:01 pm
Get used to most all of the new electronics being JUNK.It started years ago, If anyone besides myself remembers way back in the early days of home electronics radio’s and tv’s used to have heavy steel chassis with HAND WIRED vacuum tube circuitry then in the mid 50′s came the first slide downhill the printed circuit board the hot tubes cooked the circuit boards causing loose connections around the tube sockets and other hot running parts so the repairman spent a lot of time resoldering bad connections,next came modular solid state tv’s a mixed bag here these developed a lot of loose connections as did other printed boards due to the fact they are wave soldered,traveling down a conveyer belt across a molten stream of solder,the connection relied on whatever thin amount of solder that stuck to the copper foil and the part leads, again much time resoldering bad connections,but if the tech. had to the module could just be replaced.This timeline also started the downfall of the service industry as solid state equipment was more reliable then the printed circuit tube operated tv’s due to less heat generated.Although modular equipment had it’s own problems,bad connections at the modules interconnections due to tarnish and corrosion.The latest thing to come along to make electronics repair a bite is surface mounted components and double sided circuit boards,you techs.out there remember back to the GE color tv’s
with 2 sided boards.Anyway back to surface mount,this construction differs from thru hole p.c. boards in that on thru hole boards used parts with wire leads that stuck thru the board and were soldered to the foil side, to repair you just unsoldered the defective part inserted a new part and soldered it in simple and quick.However suface mount is a whole other ball game the parts have no leads as such as standard parts do they may have tiny metal pads or short flat tabs,the parts are glued and soldered in place on the foil side that makes repairs to the board almost impossible without special desoldering/soldreing equipment most of it expensive.Your thinking so..
just replace the bad board,HAW,HAW,HAW…IF you can get one from the manufacturer many time it will cost just slightly less what you paid for the product,Oh and good luck if the item is more then just a few years old,oh yes and all this before you figure in the labor costs.I know I have been repairing electronics for 30+ years.Gee I wish for the good old days,repairable items,reasonably priced parts that you didn’t have to mail order and local parts distributors. In my area there all gone.
506 jason // Nov 22, 2007 at 11:50 pm
how do you program a direct tv remote….what is the code to put in?
507 E. // Nov 26, 2007 at 6:38 pm
Well I’ve passed the 2 year mark on my iLo 3200 and it still is functioning. Clock still gains time. I picked up an HD switcher box with scaler that I’m going to attempt to hook to the VGA input, first time I’ll have used it, so I’ll see if that works.
508 John // Dec 3, 2007 at 8:05 am
My EXPENSIVE Toshiba 27″ TV tanked. Needed a TV that fit the furniture it had been in. Looked everywhere. Then, I saw the case on the ILO 27″. Then I researched. Then I purchased. Turns out to be the SAME TV as they had made for TOSHIBA—in THAILAND. Only this one has a) a digital tuner that is now needed, and b) a much cheaper price! One other commenter does have one thing right—-nobody has the code for the remote. Anyway, this set solved my sizing problems and gave me at least as good a TV as I previouly had. Picture is OUTSTANDING and the sound is good—actually this one is better than was the Toshiba. So there’s my review. The rest of you can enjoy the expensive experiment in LCD TVs—and the shows that are only 4:3 even on them.
509 Angela // Dec 5, 2007 at 7:11 am
I bought the 32″ Ilo TV. What a piece of junk!! IT only worked for 6 months then died (no picture).
On 11/11/07 I called Walmart (I paid for the extended warranty)and almost a month later I am still waiting on a resolution to the problem.
At First I was told they were sending a label and a box so I could send the TV. to a repair center that was on 11/11/07. Today 12/06/07 I was told the Cost of shipping was more then the TV. is worth.
Now I am stuck waiting another 3 to 5 business days while a request is sent to the buy out center to see if they are going to send me a new TV or refund my money.
I am sure not going to hold my breath waiting for someone to call back as this was supposed to have happened on 11/23/07 when theyh were supposed to send out a label for the second time.
Not only will i NEVER buy another Ilo product but I wont purchase any Electronics from Walmart again! Their customer service and the way they stand behind their products is some of the worst I have ever seen.
510 ilohaterr // Dec 8, 2007 at 10:41 pm
Ilo sucks. we’ve had our 32″ lcd from ilo for over a month. and lately, it stopped responding to the remote, and just flipping throught the input channels. If you hold down the menu button on the side of the tv, you can use the remote fine. so my suggestion, until a lawsuit comes, invest in some tape and TAPE that menu button down.
511 Mike // Dec 10, 2007 at 8:32 am
ilo and Walmart sucks!I purchased a 42″ LCD in December last year, the TV stoped working in Nov Walmart says call the company, the company wants the orginal receipt which is missing. Everything else you buy from walmart you can take back, but they know they had problems with these tvs and continued to sell them and changed thier returned policy. That is what got me upset and pissed off.
512 offrdc&d // Dec 11, 2007 at 9:06 am
I bought an ilo 26″ TV last xmas. about 2mos. ago the channel switching and volume controls went out. Thank God for the home theater system!!! If anyone out there has an e-mail address for ilo I’d love to have it!
513 offrdc&d // Dec 11, 2007 at 9:09 am
Jusy a by the way, went to my local Wal-mart and not an ilo on the shelf!
514 Scott1 // Dec 18, 2007 at 4:00 pm
Melinda ~
You are a GREAT person for taking your time to help so many people including myself and for not losing interest because of idiots like GARY, JOHN, or the others giving praise to iLo. I think Walmart cut iLo which is a good thing and hopefully this site helped them see the “light”.
I havent been on the site in a while and it makes me sick to see that people are still struggling with those crappy tv’s that should never have been sold.
Im pissed that Consumer Affairs did nothing for all of us except waste our time and get our hopes up, only to drop the ball. They should give you a bonus for doing their job!
I’m sure I speak for everyone when I say THANK YOU for your HELP and MERRY CHRISTMAS!
Scott1
515 mike // Dec 18, 2007 at 7:53 pm
what a bunch of political bs going on here, i have a 42 in plasma from wal-mart, ilo brand, have had it for a year now, no problems, great picture, use a high end home theatre for the sound so i dont even know what the tv sounds like, great picture + no problems = good deal on a flat panel tv, by the way, plasma tvs are only rated for about 6,000 hrs of viewing, they are basically throw aways, thats why they are soo cheap nowadays
516 E // Dec 19, 2007 at 11:29 pm
Most of the modern iLo Plasmas were made by Tatung (though the earliest were apparently straight Samsung or used all Samsung parts, though having been built in Mexico with Samsung parts points almost directly to Samsung itself). These sets usually used a plasma panel made by Samsung regardless if its a Tatung built one or not. This panel is rated between 30,000 and 60,000 hours or so depending on when it was made (that is the period to half brightness). A plasma will easily last beyond 6,000 hours as long as you don’t watch a lot of stuff with stationary scroll bars. Local school here has had some NECs running for over 2 years almost 16 hours a day about 350 days out of a year, look the same to me now as they did back then. The local Wal-Mart’s displays have been running since April the Philips and Sanyo plasmas they carry look fine. With proper care your iLo plasma probably will last quite well, make sure it gets adequate ventilation, don’t watch stuff with too many stationary logos, and if avoidable don’t jack the brightness up really high.
There are two common problems, mostly with iLo LCD sets. The early iLo 2600 has been known to have power supply issues, this is not as widespread a problem as the remote control issues which plague the 32HD and its related models (and probably any set using the same controller board). If your set falls outside those models you’re in a much better position (I’ve had my iLo 3200 for over 2 years now).
517 jack coglaiti // Dec 20, 2007 at 6:52 am
I have a 19″ inche monter that I bought from Wal Mart at the beging of 2007. It just shuts down in te middel of my working on my pc. Is there any thing to do to find the problem.
518 DENNIS // Jan 3, 2008 at 1:32 am
consider the fact that most people who leave reviews are the people who have product complaints..as opposed to the other million or hundreds that don’t!! there are PLENTY of other review sites regarding the ilo tv that contain as much praise for the tv as the complaints that are here on this site.,
i believe many of these complainers have a problem with walmart to begin with and personally,i shop there for the lower prices,so screw u morons that claim people shouldn’t due to politics or because walmart sells cheaper,thusly ‘closing’ other stores like mom and pop stores,etc…it’s called competition..i don’t shop at any store,asking myself “gee,is this store fair to their employees”?? or “golly,are they’re lower prices policy killing off businesses that sell the same product for 60 dollars more??”
and btw,clone products,offbrands,whatever are generally as good a quality product as the name brand that costs 100 dollars more///that includes computers,tv’s,audio products,etc/.
i’m 53 years old and for the past ten years have bought and had great luck with off brands and in most cases BETTER luck with the off brands than the name brands/. walmart rocks!! btw,ilo is associated with orion…the 19 screen (tv)in my bedroom is an orion that i bought in 1998,a manufacture date of 1997 on the back and still has perfect the same picture as it did brand new..color,focus,sharpness,everything !! none of it has diminished in quality!!! i recommend the ILO brand tv,particularly the model DTV2794
519 Melinda // Jan 4, 2008 at 11:15 am
Scott1,
I appreciate your kind words!! I did have a good Christmas and hope you did as well. With all the grief tolerated during the ILO ordeal, I made it my goal to help anybody who wanted the help.
Evidently, there have been more problems with ILO than good reviews since WalMart has decided to drop the brand. Wise move on the corporation’s part.
I have not stopped shopping at WalMart due to my horrible incident nor do I go into a store trying to determine if the employees are treated fairly. However, if I can get the same merchandise in a smaller store, I’m there.
I purchased a 37″ Sharp Aquos for a Christmas present this year. I would have never considered returning to WalMart to purchase this type item again so I it came from an electronics store. With that being said, I did return an 8G IPOD and swapped it for a 16G touch IPOD at WalMart. I was experienced enough to purchase the extended warranty on it. I truly do not believe WalMart will back anything electronically. They informed me electronics had a 15 day warranty on them.
520 Roshia // Jan 4, 2008 at 1:43 pm
After reading almost all the comments on this site, I wished I would’ve seen this before I bought my 42″ (Piece of SH**) ILO Plasma TV! I bought it back in June of 2007 and it stopped working 4 months later. I called Wal Mart and of course they won’t have anything to do with it. This really sucks. I finally got a hold of someone from ILO (TODAY – 4 Jan 08) who told me to fax my receipt in and they will have someone come out and fix it. Yeah, okay, we’ll see about that.
521 DanielG // Jan 8, 2008 at 2:18 pm
hi kidz, almost a year since I have posted on this site. It was back in February of 07 when I first posted. I am still trying to get satisfaction fron Ilo aka Viore aka Akai. I spoke with “Joey” today from Akai corporate. He says he is not handleing my case but that his boss is, Her name is Cathy Pangakis , ext.2304 at 818 887 0700. My set had a bad “pc power circuit board” It seems that while the TV was under warranty they stopped making parts. go figure. I have made countless phone calls and transported the TV through four states and personally delivered the set to a repair facility that I was referred to by Viore/Akai. I have spoken to the the attorney generals office for the state of Michigan today and have written a complaint up on akai. Joey said he would call me back today but he never called laqst time and it was months ago… and the beat goes ob… DanielG
522 whittney and jeremiah // Jan 9, 2008 at 11:09 am
Our 32″HD shat out on us a couple of days ago. We had just purchased ours in July of ’07. I’m kicking myself now for not returning it when I had the chance. Our TV refuses to turn on at all, all we get is a blinking standby light. No picture/audio. So it’s probably something like a bad “pc power circuit board”. We’re working with the initialdvd peeps at 800-216-5156. I’m trying to get a refund out of them, but I doubt they’ll budge. More people should be working with the Better Business Bureau on this. I checked their website and there are surprisingly few complaints. I’m down for a class action suit if anyone wants to organize one. I think that it is unethical that they knowingly sold TV’s and other products with such a high rate of failure, and on top of that, refuse to provide compensation.
523 Roshia // Jan 10, 2008 at 11:34 am
I am in for a class action suit too!
524 Tracey // Jan 14, 2008 at 11:11 am
I bought a 32″ ilo lcd that just stopped working for no reason it has taken me months to find out who is the manufacturer to call and find out what I am to do. Of course, wal-mart is not standing behind the item The company I finally figured out supports this product is on the east coast in NJ and they are telling me to ship my TV to the west coast – fax them the reciept and they will give me a number and all the information I need to send the TV – I almost feel like it’s just a way to pacify me and then I will end up with NO TV. Not just a broken one – but none. They are telling me it will take 6 – 8 weeks to see if they can fix it or send us a new one. I’m not sure I trust this. If anyone can give me some information or advice please contact me – thank you The number I have is Superior Enterprises 866-278-5900
525 andrea // Jan 17, 2008 at 8:48 pm
I would not recommend buying an ilo tv…We got ours last spring and all of a sudden this fall, all it will do is turn on and off…we can’t adjust the volume, can’t change the mode to use our dvd player, nothing. I have tried everything short of paying someone to fix it…I will not buy anymore electronics from ilo or walmart for that matter. I would definitely spend a little extra for something better quality next time..until then, I have to watch my dvd’s on my laptop!!
526 Ann // Jan 19, 2008 at 10:46 pm
I can agree with all of you with a crappy ilo tv!
Bought mine(42″)on 22 Dec 2006. I called ilo just days later complaining that the Tv was very warm to the touch, and could feel the heat just standing next to it. Customer service said it was new and it was normal to have a warn tv.
Our calls went on for the past 13 months, and today was the REAL surprise…. it caught fire!!!
YUP!!! Only 15 minutes on, I walked our of the room to come back to smoke and flames!
I thank god my grandkids were not home with me.
We spent the next 3 hours calling WalMart and ilo with no help. Like that was a surprise.
So.. for all of you that have that great silver ilo 42′…..I hope you dont have a fire.
Needless to say… come Tuesday, we are on our way to the city court to file papers on WalMart and Ilo or which ever name they want ot go by.
Ann
527 Chris // Jan 22, 2008 at 4:46 pm
I bought a 32″ ILO LCD HDTV. Hooked it up the normal way to my cable box and the sound was a bit garbled. So, I reconnected through the video and audio inputs and taht corrected the problem. 2 weeks after purchase the remote craps out. Bought a $100.00 progamable remote because no other universal remote would work with and ICRAP, I mean ILO. 7 months later the video will just tirn off after 3 minutes of viewing and only sound comes on. Called Wal-mart the said they cant take it back call this #. Called the # they said fax the reciept and a transaction #. Did that and still got nothing. WALMART SUCKS!!!!!!!!!! I HATE THEM AND WILL DO EVERYTHING I CAN TO NOT SHOP THERE EVER AGAIN!! SUPPORT YOUR LOCAL BUSINESSES AND SCREW WAL_MART.
528 Bill // Jan 23, 2008 at 12:41 pm
Sucks isn’t the work for them, remotes don’t work, can’t even get them to fix it, they say call them the will send for it, 3 months and still waiting. Oh buy the way you better buy a different one first. They could take 6 months just to look at it, if they ever pick it up. Made in CHINA bet it has lead in it. BUY USA, maybe the economy will be better too. Where is the Better Business Bureau
529 Roshia // Jan 24, 2008 at 4:06 am
I called Superior Enterprises about 4 weeks ago and faxed in my recipt and still nothing. They said they would call me back and send over a repairman…yeah right. Is anyone in for a Class Action Suit?
530 Mike // Jan 28, 2008 at 11:04 pm
I have a ILO32HD that was given to me as a gift. I have had it for nearly 2 years and recently was able to upgrade my AMP and DVD to HDMI. The picture was good and now it’s great, is it the best, no but it’s better than the 10 year old 200 lb Philips 36″ tube TV I had. While I will not sit here and say ILO is great, because this is the only thing I have every owned. I can say it’s been on my wall 2 years and I have had no trouble with it. It gets turned on around 7:00 am and stays on till 1:30 or 2am. So it’s run nearly 10,000 hours. I use a home theater so I couldn’t tell you if the TV sound works, I have a HD digital cable box and use HDMI cable so I couldn’t tell you if the channels change, as a matter of fact I don’t think I have changed a channel with a TV tuner in 10 or 15 years. As far as the remote goes I don’t use it, maybe a couple of times, I have a Logitech Harmony that I got for $90 and it controls everything even when I had to switch the TV back a forth between S-Video and Component. If you have a home theater system with different brand components I suggest a Harmony, it makes things easy. That’s my experience; take it for what it’s worth. As far as people getting political, well NOBODY CARES!!!
531 Joe Akins // Jan 30, 2008 at 9:33 am
I HAVE A 42” ILO HDTV, IT IS AN AWESOME TV. NO PROBLEMS…. AS TO ALL OF THE WHINING ABOVE … I GUESS I AM EXTREMELEY LUCKY. THE TV HAS LASTED FOR ALMOST 3 YEARS NOW.
THE ONLY PROBLEM I HAVE IS THAT I NEED A NEW REMOTE CONTROL… IT DIED, AND NO UNIVERSAL REMOTE WILL WORK. I NEED HELP PLEASE … ANYONE !!!!
532 austin // Feb 4, 2008 at 4:06 pm
the emerson codes for the one for all univerasal remote work for the ilo i have a I WT3206 32 inch model and the code 0171 worked for it. they carry it at walmart.